Retail TouchPoints

DECEMBER 16, 2021

The fashion brand has continued building out its digital offerings in 2021 with the launch of StyleConnect , a clienteling and mobile checkout tool, and the appointment of Jay Topper as Chief Digital Officer. The two-hour delivery option builds on the same-day delivery partnership Chico’s entered with Roadie during the 2020 holiday season.

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Clienteling Checkout Fashion Marketing 298

Inside Retail

JANUARY 18, 2024

Sales in Europe were 3 per cent lower as higher sales to Chinese and domestic clientele did not compensate for an overall reduction in tourist spending, the company said in a statement. Sales in the Americas were up by 8 per cent during the period.

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Marketing Clienteling Fashion 285

Retail TouchPoints

SEPTEMBER 14, 2023

The retailer has been investing heavily in its unified commerce strategy, including a new POS rollout that will support associate-driven clienteling, omnicart capabilities and customer-controlled fulfillment options.

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Fulfillment Clienteling Inventory Management Point of Sale 263

Retail TouchPoints

NOVEMBER 15, 2023

Luxury accessory resale site Rebag and online resale platform ThredUp have announced a multi-faceted partnership to bring their clienteles closer together and enhance both companies’ circularity efforts.

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Clienteling Marketing Accessories Jewelry 306

Retail TouchPoints

JUNE 29, 2021

The data is available in real time at the POS, empowering store associates to deliver seamless brand experiences with capabilities such as mobile checkout, endless aisle, store fulfillment, inventory management and clienteling. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “As

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Clienteling Inventory Management Checkout Fulfillment 211

Retail TouchPoints

APRIL 26, 2023

We’re thrilled to bring the first Hästens store to Dallas, and we can’t wait to give our clientele the opportunity to experience the comfort and quality of this iconic brand for themselves.”

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Clienteling Planning Location Management 280

Retail TouchPoints

MAY 24, 2021

In 2018, the brand partnered with Salesfloor to deploy a new mobile platform for associates — known as StyleConnect — combining clienteling and mobile checkout with a customer-facing interface embedded on the retailer’s ecommerce site. Associates also can tag customers as VIPs and target the VIP customer segment to send them exclusive offers.

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Clienteling Boutique Checkout Shopping 248

Retail TouchPoints

APRIL 5, 2022

Additions such as the CONNECT clienteling app and digital styling tool Stylyze have been pivotal to its recent success, and recent executive appointments, including Vijay Karthik as SVP and Chief Technology Officer , point to continued commitment in this area.

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Clienteling Customer Experience Management Marketing 311

Retail TouchPoints

MARCH 24, 2022

As luxury fashion brand AMIRI prepares to expand its brick-and-mortar footprint from its four U.S. stores, the retailer is incorporating a suite of digital tools designed to provide a more personalized shopper experience.

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Clienteling Checkout Fashion Customer Experience 264

Retail TouchPoints

AUGUST 8, 2024

By bringing Rebag’s expertise in sourcing and vetting luxury goods to Bloomingdale’s discerning clientele, we are setting a new standard in the luxury retail experience.” “This partnership epitomizes our vision of the complementary relationship between first-hand and second-hand luxury.

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Clienteling Jewelry Accessories Department Stores 278

Retail TouchPoints

NOVEMBER 10, 2021

As innovation, responsibility and service are at the heart of our brand strategy, this rental offering will allow us to address a wider, more socially aware clientele and enable them to consume differently with us,” said Pierre-Arnaud Grenade, Global CEO of ba&sh in a statement.

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Retail TouchPoints

MARCH 19, 2021

The retailer partnered with NewStore , which offers Omnichannel-as-a-Service that combines POS, order management, clienteling and inventory, to implement its omnichannel platform across Marine Layer’s full fleet of 46 U.S. retail stores.

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Storis

SEPTEMBER 16, 2024

One strategy that has gained traction in recent years is clienteling, a technique rooted in building long-term relationships with customers through personalized interactions and tailored recommendations. Clienteling is a sales philosophy centered around understanding and meeting the unique needs of individual customers.

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Clienteling Target Market Customer Retention Promotions 52

Shopify

JANUARY 11, 2023

Read how switching to Shopify helped iconic fashion brand Diane von Furstenberg deliver a personalized clienteling experience and access customer data with ease.

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Clienteling Fashion 76

Retail TouchPoints

NOVEMBER 3, 2022

The retailer has recently focused on refreshing its image to meet the needs of a diverse clientele, including introducing its first junior collection, Jules & Cleo, in February 2022. David’s Bridal will celebrate the new locations by hosting grand reopening events to educate consumers regarding its new services and in-store offerings.

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Customer Experience Clienteling Boutique Accessories 274

Inside Retail

AUGUST 15, 2023

The second-floor facility, elevated above Riley Street and outfitted with big private fitting rooms, will host intimate styling sessions for bridal parties, top-tier clientele, and celebrities. The third level features photography studios, with a specific zone for capturing Farage’s collections.

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Fashion Clienteling Boutique Location 246

Retail TouchPoints

OCTOBER 23, 2024

In addition to the table stakes fulfillment offerings — buy online/pick up in-store and buy online/ship from store — the Vitamin Shoppe has built an expansive ecosystem of “on-demand delivery” partners and has become known for its clienteling-based sales model, driven by its “health enthusiasts.”

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Checkout Clienteling Fulfillment Store Operations 260

Inside Retail

JULY 26, 2023

Drinks retailer Dan Murphy’s has opened a premium concept store in Sydney’s Martin Place for the precinct’s corporate clientele. The new Cellar concept boasts a “reduced floor format” compared to a typical Dan Murphy’s offering and is stocked with a range of high-quality wines, bespoke spirits, and curated beers.

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Inside Retail

JULY 17, 2023

Its clientele includes Miele, the Melbourne Food and Wine Festival and celebrity chef Curtis Stone. The brand supplies customisable uniforms to retail, hospitality, transport, health, banking and government industries and makes about 25 per cent of sales from international customers.

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Beauty and Health Clienteling Management Marketing 246

Inside Retail

MAY 3, 2021

“Our vision for Arc by Crown Group’s retail precinct is a mix of high-end, quality restaurants, cafes, wine bars and fashion retailers catering to the well-heeled, fashionable clientele who stay at SKYE Suites Sydney as well as those living in the development having purchased one of the development’s luxurious apartments.”.

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Clienteling Fashion Returns Location 246

Retail TouchPoints

JULY 9, 2020

Brands such as Gucci and The RealReal have successfully digitized their high-touch clienteling experiences to nurture their customer relationships. The RealReal also had to pivot to a digital clienteling model when its brick-and-mortar locations across the U.S. The Gucci try-on filter for Snapchat in action. Source: Gucci).

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Inside Retail

OCTOBER 17, 2021

The idea was born when we noticed gaps in the market emerging – our clientele was still after great skincare and expert advice. “We simply had no choice but to pivot the brand, and with forward thinking and innovation, we launched our virtual salon,” she said.

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Clienteling Consumer Planning Marketing 246

Retail TouchPoints

JULY 1, 2021

We already use Stylyze today through our clienteling tool, NM and BG CONNECT, allowing us to provide outfit styling as well as other applications to assist our selling associates and provide our customers with a personalized luxury experience.

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Clienteling Department Stores Returns Customer Experience 264

Retail TouchPoints

AUGUST 18, 2022

Once reserved for an ultra-affluent clientele with disposable income to spend on shopping trips in the world’s most fashionable cities, the luxury category is undergoing a significant transformation. Luxury brands must identify virtual tools that will relay their stories authentically for their discerning clientele.

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Retail TouchPoints

OCTOBER 27, 2021

Now the offering is open to brands and retailers of all sizes, enabling them to engage more deeply with the platform’s 80 million users through limited-time product drops, one-to-one clienteling and Posh Parties.

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Retail Focus

DECEMBER 6, 2022

As such, today, we are delighted to become a small part of the incredible history of Harrods, and to bring our innovative products to some of the most sophisticated clientele in the world.”.

Department Stores 245

Department Stores Clienteling ATS Promotions 245

Inside Retail

JULY 22, 2024

It is the beginning of a great journey and a stronger focus on PR and marketing for the first time in Australia, and will allow us to reach a broad new audience while engaging existing clientele, with the exciting new offerings and wide range available. Are there any specific countries or regions within Asia Pacific that are being targeted?

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Clienteling Fashion Wholesale Marketing 261

Retail Focus

DECEMBER 11, 2024

Each piece resonates with the refined tastes of his clientele, embodying grace, style, and a contemporary elegance that has defined the Ateliers identity for two decades. Mark Ingram, the visionary behind the Atelier, meticulously hand-picks each gown, ensuring that his collection reflects modern aesthetics while remaining timeless.

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Clienteling Fashion Shopping Space Planning 264

Retail TouchPoints

JULY 2, 2020

The solution provider has added Live Voice and Video Chat, Event Management and All-in-One Appointment Management to its clienteling suite in order to help retailers manage new operating procedures and customer preferences.

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Clienteling Customer Experience Management 178

Inside Retail

SEPTEMBER 18, 2024

Suggested selling and other clienteling capabilities will soon be available in the palm of every associate’s hand, integrated seamlessly into their POS. We are indeed excited about the tools we will be adding to Aptos One. Of particular note are the enhanced CRM tools we are embedding in Aptos One.

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Suggestive Selling Clienteling Fulfillment Shipping 264

Inside Retail

JULY 8, 2024

These investments will focus on enhancing clienteling, providing real-time inventory and fulfilment information, reducing queues, enabling mobile POS, and supporting employee task management and self-service. This is a crucial part of their strategy to improve in-store and on-premises operations,” Gollipalli said.

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Clienteling Consumer Fulfillment Management 264

Inside Retail

MAY 29, 2024

It was very crucial for me to have models above the age of 40, some in their 50s or early 60s – that’s purely because my clientele is that age group,” shared Makkar.

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Retail TouchPoints

MAY 19, 2021

Rural King has a devoted clientele, and we are thrilled to partner with them and provide them access to products that will resonate with their shoppers,” said Nicky Jackson, CEO and Founder of RangeMe in a statement. Rural King will continue working with RangeMe to improve its product discovery in the future.

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Clienteling ATS 164

Inside Retail

DECEMBER 2, 2024

Now established across London, Los Angeles, and India, the brand is known for blending Bollywood glamour with London’s edge, attracting an impressive celebrity clientele including Paris Hilton, Lady Gaga, Kylie Jenner, and Kim Kardashian. I love seeing our clientele wear our designs and feel good when wearing them.

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Fashion Clienteling Management Accessories 130

Retail TouchPoints

MAY 12, 2021

Lastly, a wine and champagne bar provides clientele with the level of hospitality they expect from a luxury brand. “Within the VIP room, a very large lightbox has built-in white tuning circadian lighting that imitates the time of the day for meetings with customers (cooler around noon, much warmer at night, etc.),” Park said.

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Clienteling Location ATS 278

Retail TouchPoints

APRIL 1, 2024

A real-time translation technology will allow you to cater to a diverse, global clientele and drive sustained growth. Standing out from the competition requires examining your customer experience through the lens of language and tailoring interactions to meet multilingual users’ needs.

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Customer Experience Clienteling Customer Retention Accounting 320

Retail TouchPoints

NOVEMBER 3, 2020

The main messages: Lean in to clienteling, partnerships and regional ambassadors. Attendees discussed a better approach to training, specifically in COVID-related tasks, scheduling optimization that maximizes coverage and appointment-based tools that handle customer queues.

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Clienteling Returns Consumer Location 205