Retail TouchPoints

FEBRUARY 5, 2025

By prioritizing emotional insights, retailers can create environments where customers feel seen, valued and understood, setting the stage for loyalty that goes far beyond the checkout counter.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

DECEMBER 13, 2023

Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. This is a new reality for typical projects, according to Cornelius, and it is why her firm has changed its vernacular from “store design” to “experience design.”

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

DECEMBER 13, 2023

Technology also is significantly enhancing the checkout process, with more retailers adopting self-service kiosks, integrated RFID, mobile POS systems, scan-and-go integrations and frictionless checkout options. Retailers using cashier-based systems also are focusing on updating hardware and software to improve the checkout experience.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

DECEMBER 22, 2023

Bridging Physical and Digital Retail Experiences with the Power of QR Codes In order to win over consumers in an increasingly competitive landscape, retailers are turning to technology like QR codes to help bridge in-store experiences with the digital world.

Shopping 299

Shopping Checkout Consumer Visual Merchandising 299

Retail TouchPoints

OCTOBER 8, 2024

Later this month, Sam’s Club will reopen a tornado-damaged store in Grapevine, Texas that will feature displays of online-only products where the checkout lanes would be in a typical store, as well as four times more space for associates to assemble ecommerce orders, according to CNBC and confirmed by the retailer.

Checkout 263

Checkout Payment Services Point of Sale Visual Merchandising 263

Retail TouchPoints

MAY 29, 2024

Target is an interesting counter-example, as it seems to be moving away from small-format stores, having closed a few in 2023, to concentrate on opening larger stores with better express checkout. Innovative and intuitive store design.

Checkout 274

Checkout Planning Consumer Store Layout 274

Retail Next

APRIL 1, 2021

We layered this data with the merchandise layout (where each brand and products were) and even our staff schedules. We captured data over a set period of time that included changes to our front window displays and visual merchandising and messaging changes in store. . But they aren’t the only one in this space.

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40