Retail TouchPoints

JULY 21, 2023

The supermarket retailer will roll out the smart carts at select St. Louis Schnucks stores this fall, with a broader rollout planned for later this year. Select Caper Carts will include a bottom rack for heavy and bulky items.

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Checkout Promotions Supermarket Accounting 208

Retail TouchPoints

NOVEMBER 5, 2024

The in-store grocery shopping experience has held on to its appeal, even as supermarket retailers have realized that they also need to offer customers simple, yet personalized, digital commerce options. But supermarkets can no longer rely on simply providing a top-notch store experience for success.

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Supermarket Shopping Consumer Merchant Services 226

Retail TouchPoints

APRIL 3, 2024

Amazon is removing its cashierless Just Walk Out (JWO) technology from its Amazon Fresh supermarkets and will not deploy the solution in new locations scheduled to open later this year, according to multiple media reports. The company already had moved the JWO unit out of its retail group and into its AWS cloud computing division.

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Merchandise Store Checkout Supermarket Shopping 248

Retail TouchPoints

MAY 9, 2024

This is the second part of our two-part series, “From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we went beyond the headlines to uncover the reality of the self-checkout situation. In part two, we’re examining the feasibility of fully autonomous checkout solutions like Amazon’s Just Walk Out.

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Checkout Payment Services Point of Sale Location 233

Retail TouchPoints

OCTOBER 4, 2023

Amazon has opened a new Amazon Go store in the Tacoma suburb of Puyallup, Wash., according to reporting in Supermarket News and other outlets. 26, 2023, comes despite Amazon CEO Andy Jassy’s February 2023 announcement that the retailer would halt expansion of its Amazon Fresh and Amazon Go store footprints.

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Checkout Supermarket Apparel Payment Services 232

Retail TouchPoints

OCTOBER 11, 2024

We’re seeing vision AI support across all parts of the retail business, including back of house, in-store advertising and media, store checkout and curbside pickup. Likewise, the retail industry is in a unique place to transform with a mindfulness around privacy.

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Advertising Drop-Shipping Checkout Supermarket 243

Inside Retail

NOVEMBER 7, 2023

Not-for-profit store operator Community Enterprise Queensland (CEQ) is the sole grocery and retail provider for many remote communities located across northern Queensland and the Torres Strait Islands. It has also removed confectionary chocolate from its checkout, to further encourage healthier options.

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Kiosk ATS Supermarket Location 277

Retail TouchPoints

NOVEMBER 30, 2021

In the first usage of Amazon ’s Just Walk Out (JWO) technology by a non-Amazon international retailer, Sainsbury’s has deployed the cashierless solution in its Holborn Circus convenience store. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

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Checkout Payment Services Customer Experience Supermarket 256

Retail TouchPoints

OCTOBER 20, 2020

The solution provider, which specializes in the use of AI, is currently focused on serving the supermarket vertical with a camera-and-software system that can automatically identify items such as fresh produce without the need for packaging or price stickers. chains such as Westside Market in New York City.

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Checkout Supermarket Marketing Shopping 170

Retail TouchPoints

FEBRUARY 6, 2023

Amazon has paused expansion of its Amazon Fresh supermarkets and Amazon Go checkout-free convenience stores, CEO Andy Jassy told investors on an earnings call. The ecommerce giant is searching for a “format that we think resonates with customers,” with “differentiation and economic value that we like.”

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Kiosk Checkout Supermarket Marketing 255

Retail TouchPoints

APRIL 17, 2023

While most supermarkets prioritized developments that facilitated COVID-era shopping behaviors like grocery delivery, curbside pickup or self-checkout, grocery shoppers are now looking for improved in-store experiences. For many, it has worked. For many in the grocery industry, however, adopting these practices has been slower.

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Specialty Retailers Grocer Payment Services Outdoor 227

Retail TouchPoints

OCTOBER 26, 2023

From the moment a product enters the store via a delivery to the moment it exits the store through the checkout, there is very little data that retailers can leverage to make decisions. consumers would question their loyalty to a supermarket if out-of-stocks became a regular occurrence, the Retail Insight survey suggests.

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Checkout Supermarket Fulfillment Consumer 221

Inside Retail

MARCH 8, 2022

For years, this has led to convenience store operators buying stock at a Countdown or Pak’N Save store where common items can be bought in volume considerably cheaper than from wholesalers). Sadly, the recommendations will not result in any tangible change for consumers at the checkout.

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Wholesale Supermarket Consumer Checkout 130

Mass Relators

FEBRUARY 26, 2024

The multifaceted picture that emerged was intended to serve as a starting point for ongoing dialogue about the evolution of the supermarket channel, and highlight opportunities to forge dynamic new partnerships. Sarasin noted that supermarket operators and CPG suppliers are already at work leveraging the power of technology.

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Supermarket Checkout Fulfillment Consumer 52

Retail TouchPoints

SEPTEMBER 1, 2023

There’s a scene I particularly like where Winger, a harried mother of two, is in the checkout line at the supermarket and finds she doesn’t have enough money to pay for all her groceries, and it’s a perfect example of how not to provide good customer service. Cashier: I don’t think I was treating her badly.

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Supermarket Checkout Payment Services Point of Sale 231

Retail TouchPoints

APRIL 8, 2024

At my local supermarket, the self-checkout PIN pad has a note asking if I want to take a two -question survey (I don’t). You can hit a smiley face if the airport bathroom is clean and, if not, a frowny face. Sri Narasimhan Consumers may wonder what companies do with all this data, or if they do anything at all.

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Customer Experience Consumer Promotions Checkout 192

Inside Retail

JUNE 3, 2021

Thirteen years after Woolworths introduced self-service checkouts to Australian supermarket shoppers, discount grocer Aldi has bowed to the demand for quick and convenient self-serve transactions at its stores. I suspect they’ll progress that across their fleet of stores in the coming years,” Mortimer said.

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Payment Services Checkout Promotions Supermarket 52

Retail TouchPoints

SEPTEMBER 1, 2023

There’s a scene I particularly like where Winger, a harried mother of two, is in the checkout line at the supermarket and finds she doesn’t have enough money to pay for all her groceries, and it’s a perfect example of how not to provide good customer service. Cashier: I don’t think I was treating her badly.

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Supermarket Checkout Payment Services Point of Sale 184

V Count

JULY 9, 2021

With a Queue Management system, businesses like retailers and supermarkets can accurately calculate the number of customers at checkout queues and the average time they spend waiting. Shorter checkout queues mean happier customers and more productive staff. Using a queue management solution to solve queuing problems.

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Management Checkout Payment Services Technical Support 52

Shopper Motion

MARCH 10, 2020

A trip to a retail store isn’t just only about the items the shopper brings to the checkout counter, there is also the vast amount of data that includes the shopping experience as a whole. Supermarkets tend to approximate this number with the number of tickets in the PoS as mostly everyone will buy. Pros of people counters.

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Supermarket Accounting Shopping Location 52