Inside Retail

MARCH 29, 2022

Social commerce, or purchasing products and services within social platforms, represented just 4 per cent of the US retail e-commerce market in 2021. Millennials’ and Gen Z’s reliance on social media and willingness to make in-app purchases are fuelling wider adoption – and a sort of transformation.

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Retail TouchPoints

MARCH 30, 2022

Reducing user flow and overall friction has been key in acquiring new customers and maintaining positive engagement for social commerce brands. Understanding Each Platform’s Role in Social Commerce. Social usage is not equal across platforms. Investing in a Consistent and Human Social Brand.

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Inside Retail

JANUARY 16, 2022

During periods of lockdown, social media emerged as a key form of communication, opening an opportunity for retailers to accelerate the development of social commerce in the APAC region. China continues to lead the world in social commerce. This growth was largely driven by Covid-19.

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Inside Retail

DECEMBER 14, 2022

When it comes to social commerce or ‘shopper-tainment’, the valuations of this burgeoning space can fluctuate wildly. One report claimed that social experiences will directly influence US$42 billion of e-commerce sales in Southeast Asia by the end of 2022. A refresher. The rise of TikTok Shop in 2022 has been phenomenal.

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Inside Retail

AUGUST 14, 2024

Social commerce vs e-commerce The shareable short-form content app has taken e-commerce to new heights and accelerated what marketing experts refer to as social commerce. Social commerce is an entirely new user experience that will take some brands time to work out how to navigate.

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Retail TouchPoints

FEBRUARY 23, 2022

It also requires businesses to create a digital wallet, obtain a shareable QR code and keep track of every checkout location. Do you ever think about the customer instincts at checkout? The issue with this is that both retailers and customers have to have accounts set up in the same exchange platform.

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Payment Services Checkout Telecommunications Social Commerce 354

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

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Retail TouchPoints

JANUARY 31, 2022

The expansion of its AR visualization tech into the home décor category is critical to the platform’s social commerce ambitions : nine out of every 10 Pinners use Pinterest for home décor research and inspiration, and the company reports that Pinners are 5X more likely to purchase from try on-enabled Pins than standard Pins.

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Retail TouchPoints

NOVEMBER 13, 2023

Meta and Amazon have quietly debuted a new closed-loop social commerce experience that allows Facebook and Instagram users to link their social media accounts to Amazon so they can make purchases directly in-platform.

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Retail TouchPoints

JUNE 2, 2022

With this acquisition, Pinterest is setting the stage for an expanded social commerce strategy and product offering. The company’s latest additions include the personalized shopping tool Your Shop, Catalog API, In-App Checkout, Idea Ads, Paid Partnership, Merchant Details and an updated version of Pinterest Trends.

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Retail TouchPoints

NOVEMBER 1, 2021

Pinterest is launching into livestreaming with the debut of Pinterest TV — a series of in-app, live, shoppable video content that zeroes in on the platform’s social commerce potential. Creators will begin hosting live sessions on Nov. 8 with new episodes of Pinterest TV airing every weekday at 3 p.m.

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Retail TouchPoints

JULY 2, 2024

Orders are handled by a Walmart API and follow a familiar checkout flow, and users who purchase an item also will receive a “virtual twin” for use on Roblox. Testing commerce on Roblox is the next evolution in our journey of merging beauty with immersive platforms. experience on Roblox , where U.S. Beauty in a statement.

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Retail TouchPoints

APRIL 4, 2022

The desire to optimize the customer journey will extend to the checkout process. We’re seeing more traction among companies that help brands offer quick, single-click checkouts to drive conversions and reduce cart abandonment. Combined with personalization, improved checkout experiences can also enhance brand loyalty.

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Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

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Retail TouchPoints

OCTOBER 21, 2022

For the enterprise solutions we have Pay with Venmo checkout, which is the integrated checkout button that you see as you’re checking out with large businesses such as the Grubhub s and Lyft s of the world. People really are converting at checkout because it’s seamless and easy. Example of a Venmo business profile.

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Retail TouchPoints

OCTOBER 7, 2022

One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. Social Commerce Meets Affiliate Marketing. When they close the checkout, they’re back on the article if they want to continue shopping or reading or doing something else.”. IndyBest’s centralized shopping section.

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Retail TouchPoints

MARCH 9, 2023

To do it, Forever 21 is: Making significant investments to align its digital and physical channels ; Enabling fast, frictionless checkout ; Meeting Gen Z where they are, on social media, to drive discovery ; and Listening to its customers to evolve its brand in line with their expectations. Forever 21 one-click checkout with Bolt.

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Retail TouchPoints

DECEMBER 13, 2023

Technology also is significantly enhancing the checkout process, with more retailers adopting self-service kiosks, integrated RFID, mobile POS systems, scan-and-go integrations and frictionless checkout options. Retailers using cashier-based systems also are focusing on updating hardware and software to improve the checkout experience.

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Retail TouchPoints

APRIL 18, 2023

VCNs allow for secure, easier checkout for users, without merchants needing to do heavy lifting in their tech infrastructure. 4 Densu Social Commerce Study, 2022 5 Google/TalkShoppe, Social Commerce and Video Shopping Study, n= 2000 video viewers 18-64 (US), fielded from 7/25/22-8/3/22. Oct 6-10, 2022.

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Merchant Services Payment Services Social Commerce Returns 279

Retail TouchPoints

JULY 19, 2022

Pinterest ’s role in the world of social media is blurry — consumers use the platform very differently than they do Instagram or TikTok, for example. But following a series of major strategic moves, the role Pinterest hopes to play in the burgeoning realm of social commerce is crystal clear.

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Retail TouchPoints

DECEMBER 2, 2020

For example, if you know your customer likes M&Ms on Facebook, and is researching recipes that include M&Ms, and has been a past purchaser of M&Ms at your physical store, then you can “push” the candy at checkout. Targeting consumers on social networking sites works.

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Retail TouchPoints

SEPTEMBER 18, 2023

In stores, technology that fosters faster checkout and browsing/store navigation for shoppers would serve well to be rolled out just in time for the holidays. Increased Loyalty Perks Over the last several months, several prominent retailers have reevaluated their loyalty programs and strategies.

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Retail TouchPoints

JUNE 15, 2022

Self-Checkout/Roaming Checkout. Versions of self-checkout are already in play for grocery, big box and a variety of other stores, mostly to reduce wait times at registers. Roaming checkout enables employees to take payments from shoppers from anywhere inside the store.

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Retail TouchPoints

AUGUST 14, 2020

Social commerce, engaging customers through influencers and shoppable posts are a few of the strategies being used by top retailers. “We’re Given the proliferation of shopping platforms, retail marketers are striving to make the checkout experience easy. “In Q2, we saw a 71% year-over-year growth.”.

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Star Miconics

FEBRUARY 16, 2024

Part of this shift is the emergence of social commerce, a trend that’s setting the stage for this next retail revolution. Combining mobile shopping and social media, two of the most popular contemporary pastimes, retailers are finding more creative ways to engage consumers, drive sales, and enhance the shopping experience.

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Retail TouchPoints

JUNE 20, 2023

When customers type the word “BUY” as a comment during the show, they immediately receive the products in Facebook Messenger for checkout without ever needing to leave the social platform.

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Retail TouchPoints

APRIL 23, 2024

TikTok also is facilitating these transactions within its platform — it quite literally owns the checkout. To do so, they must create experiences that cater to these expectations, and that means integrating the checkout within the content. And through commerce media, retailers can improve the consumer experience even further.

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Retail TouchPoints

OCTOBER 3, 2022

Powering our commerce API with TalkShopLive will provide customers with a seamless checkout experience anywhere online while being entertained,” said Casey Schlaybaugh, VP of Brand at Walmart in a statement at the time. TikTok also has added a number of social shopping features over the past year.

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Retail TouchPoints

JUNE 11, 2021

One of the most powerful benefits of social commerce is its ability to shorten the customer journey. Top-of-funnel marketing almost inevitably loses some shoppers as they proceed down the path to purchase, from search to landing page to checkout. Alleyoop Uses Live Fridays to Create a One-Stop-Shop Experience.

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Retail TouchPoints

AUGUST 30, 2023

The Index reveals that 33% offer help via SMS, 63% send cart abandonment reminders and 64% offer customer service assistance during checkout, including live chat, phone, email and click-to-call, which can convert an ordinary experience into a pleasant and helpful one that a customer will remember. Tip 3: Optimize navigation and search.

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Retail TouchPoints

DECEMBER 8, 2020

For the first time ever, we’re testing self-checkout in-store and even same-day delivery for some online orders. How are you using social commerce and AR to generate an experience that will stand out during the promotion-packed holidays?

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Retail TouchPoints

DECEMBER 2, 2021

Unlike other social sites, where users typically log in without a particular aim and scroll through a feed, Pinners generally visit the platform with a specific purpose in mind. These two traits make the platform a prime forum for social commerce, and Pinterest knows it. “ Lurie: [In-app checkout] is in the pipeline.

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Inside Retail

JANUARY 10, 2024

It’s essentially a ‘Virtual Try-On’ service that becomes a social experience. This feature is a social commerce platform that will allow customers to mix and match apparel items to create virtual outfits on a model with similar sizing and shape.

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Retail TouchPoints

SEPTEMBER 12, 2023

and Secure checkout: TikTok has partnered with third-party payment platforms to facilitate transactions on TikTok Shop and to ensure a quick, smooth and secure checkout process. Previously, TikTok had only shared the availability of FBT in the U.K. ; The company also reiterated that all TikTok-protected U.S. and managed by the U.S.

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Retail TouchPoints

DECEMBER 11, 2024

Additionally, the checkout process must remain consistent whether consumers are shopping in-store, online or using the retailers app. Just as retailers want to reduce tax complexities to prioritize a seamless consumer experience at checkout, it is imperative to mimic the same consumer experience when processing a return.

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Retail TouchPoints

DECEMBER 16, 2021

Powering our commerce API with TalkShopLive will provide customers with a seamless checkout experience anywhere online while being entertained,” said Casey Schlaybaugh, VP of Brand at Walmart in a statement. “We

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Checkout Shopping Consumer Point of Sale 261

Retail TouchPoints

DECEMBER 28, 2021

If you don’t have checkout that’s really fast, if you don’t have great customer service just in case anything goes wrong and if your logistics and operations aren’t sound, then people are not going to be happy and/or they’ll just not shop with you again.

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