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They are looking at things like speed and convenience, and self-checkout has become commonplace in all supermarkets and convenience stores today. He believes AI-powered computer vision technology used to reduce shrinkage will help identify instances of customers swapping cheap items for expensive ones by changing labels.
New technology also offers mobile checkouts for a seamless shopping experience anywhere on the shop floor, alongside self-service checkouts. More space in the Cobham store has been given to the grocer’s food ranges, with a quite different look to a traditional Sainsburys supermarket.
Loss prevention teams call this inevitable outcome “external shrinkage”. Which is why it is so encouraging to see retailers utilising new technology to reduce the impact of shrinkage. Any supermarket looking to replicate this checkout-less model will already be crushingly aware of their own technological limitations.
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