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How Dick’s Sporting Goods Fights Premium Sneaker Diversion with its Mobile App

Retail TouchPoints

Initially focused on providing an easy way for athletes (Dicks name for its customers) to learn more about products via an in-store barcode scanning feature, the app has continued to incorporate new features that remove friction from the checkout process, such as like autocomplete address suggestions.

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Sensing, Not Seeing, with Vision AI as Retail’s Crystal Ball for the Future

Retail TouchPoints

We’re seeing vision AI support across all parts of the retail business, including back of house, in-store advertising and media, store checkout and curbside pickup. For example, on shopping channels with multiple distributors, sellers may be deprioritized on the site for overselling or shipping incorrect items.

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Turn Your Store Associates into Superheroes with These Four POS Capabilities

Retail TouchPoints

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — Each device can perform core transactional functions — such as the ability to accept card and cash payments and scan products for efficient checkouts — offline.

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Top 10 Contactless Trends to Watch in 2022

Retail TouchPoints

Simplifying Checkout In this case, “simplifying checkout” means embracing “self-checkout.” To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it.

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Why Retailers’ Obsession with Conversion is Keeping Them from…Converting

Retail TouchPoints

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

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How Retailers Can Overcome the Password Fatigue and Tiny Screens that Plague Mobile Checkout

Retail TouchPoints

Retailers often think about the checkout process as if it’s an isolated obstacle separate from the rest of the shopper journey, particularly on mobile devices. Even so, retailers can benefit when they view checkout challenges in the context of shoppers’ full range of expectations.

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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale. Tip 2: Simplify the cart and checkout process. With improved customer service and streamlined checkout processes, retailers can continue building loyalty while mitigating customer irritations.

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