Checkout Returns Store Operations 
Retail TouchPoints
FEBRUARY 25, 2025
State Farm Arena , home of the Atlanta Hawks NBA team, has opened a Hawks Express cashierless checkout store powered by AiFi and Verizon. Customers enter the store, select their items and exit, with purchases being automatically processed through their mobile payment method.
Retail TouchPoints
MAY 30, 2024
Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt. Offering new engagement opportunities.
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Retail TouchPoints
DECEMBER 5, 2024
Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — And process returns of stuff people don’t want! They likely need to host events, too, since store events are all the rage. Keep the stores tidy.
Retail TouchPoints
JULY 27, 2020
As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. close over the next two years.
Retail TouchPoints
SEPTEMBER 1, 2021
As COVID-19 restrictions continue to ease and more than half of Americans are now fully vaccinated, customers are steadily returning to in-store shopping as their confidence and comfort level with the physical shopping experience increases. IT glitches are more common throughout the retail industry than we think.
Retail TouchPoints
MARCH 10, 2023
Retailers often think about the checkout process as if it’s an isolated obstacle separate from the rest of the shopper journey, particularly on mobile devices. Even so, retailers can benefit when they view checkout challenges in the context of shoppers’ full range of expectations.
Retail TouchPoints
NOVEMBER 17, 2021
Service extends to the product information you provide (perhaps through digital signage), the checkout offerings in your stores (many shoppers prefer self-checkout), and everything in between. Insight #4: In-store experiences have a measurable impact on your retail organization, for better or worse.
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