Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

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Merchant Services Social Commerce Checkout Payment Services 264

Retail TouchPoints

APRIL 18, 2023

For example, YouTube creators carry significant weight — 93% of viewers say they don’t return a purchase that was informed by YouTube [5]. For those who are skeptical about the return of in-store shopping — skepticism be gone. And these creator relationships can extend into the physical world too. Oct 6-10, 2022.

Merchant Services 288

Merchant Services Payment Services Social Commerce Returns 288

Retail TouchPoints

APRIL 4, 2022

That helps customers customize and complete their orders, reduces abandonment and returns in addition to enhancing the overall customer experience. The desire to optimize the customer journey will extend to the checkout process. Combined with personalization, improved checkout experiences can also enhance brand loyalty.

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Checkout Drop-Shipping Customer Experience Shipping 328

Retail TouchPoints

OCTOBER 7, 2022

One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. Social Commerce Meets Affiliate Marketing. A pop-up PDP (Product Detail Page) opens where they can add items to their cart and then either return to reading or check out. “So

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Retail TouchPoints

DECEMBER 2, 2020

Case in point: Return rates for online purchases are 15% to 40%, compared with 5% to 10% for in-store purchases. For example, if you know your customer likes M&Ms on Facebook, and is researching recipes that include M&Ms, and has been a past purchaser of M&Ms at your physical store, then you can “push” the candy at checkout.

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Retail TouchPoints

DECEMBER 28, 2021

For example, if a customer returns an item and the reason for that return is logged, yet that same customer continues to see recommendations for similar products or items with the same problematic feature, retailers are missing not only opportunities for future sales but also for building rapport with that customer.

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Fulfillment Checkout Consumer Returns 279

Retail TouchPoints

AUGUST 18, 2023

Not Just Digital-First but Mobile-First Gen Z consumers (and probably a fair number of older shoppers) are looking for more streamlined, integrated mobile experiences, particularly in the area of checkout. interactions and automated return experiences. That can mean automated chatbots for WISMO [Where is my order?]

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Inside Retail

OCTOBER 21, 2021

“Consumers will expect a frictionless shopping experience and they will expect retailers to offer convenient options such as Click-and-Collect, Buy Now, Pay Later, flexible shipping, easy returns and multiple payment options to make shopping more convenient.”. Social media has turned into a hugely important driver of sales,” says Johnson.

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Returns Merchant Services Shipping Payment Services 130

Inside Retail

JULY 18, 2022

Entitled Beyond the Basics , this new report analyses four key shopper experiences to show what changes will drive sales and keep customers engaged – focusing on online checkouts, mobile commerce, social commerce and insights into product delivery. carbon offset delivery) to whether or not return labels are included.

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Retail TouchPoints

FEBRUARY 7, 2024

For example, a grocery store may hand customers “scratch and save” cards at checkout, capturing customers’ attention through the thrill of winning free or discounted items that will guarantee their return to that store. Make it fun.

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Retail Focus

APRIL 24, 2023

When the event launched a decade ago, there were no self-service checkouts, QR codes were non-existent, and same-day delivery was unheard of.

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Customer Experience Social Commerce Checkout Returns 162

Retail TouchPoints

OCTOBER 19, 2022

From inspiring product discovery all the way to delivery tracking, digital receipts and seamless returns, we are powering ecommerce and accelerating trade across the world.”. At checkout, the panel will also automatically look for and apply available coupons to ensure consumers get the best deal possible.

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Merchant Services Shopping Drop-Shipping Consumer 290

Retail TouchPoints

APRIL 18, 2023

I 100% believe that in five years, people are not going to go to a website that has a list of products and search it and add to cart and checkout,” said Agha, Founder and CEO of Flip in an interview with Retail TouchPoints. This is just simply not how the world is going to buy online. No, they’re like, ‘This is how it should be.’

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Retail TouchPoints

AUGUST 31, 2022

More retailers offering mobile checkout would mean shorter cashier lines and free up associates to focus on customer service, BOPIS and curbside.

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Retail TouchPoints

JULY 30, 2020

Schools and universities are presenting plans designed to ensure students’ safe return to classrooms, but regardless of their children’s age, parents, grandparents and caregivers are purchasing more health-related goods to help them prepare. Health and safety fears inspiring new purchase decisions.

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Merchant Services Advertising Apparel Consumer 316

Retail TouchPoints

NOVEMBER 11, 2021

Lionesque Group CEO Melissa Gonzalez and MG2 Design Principal Justin Hill will reveal how retailers can rethink the checkout experience while maintaining fluidity between high-touch customer service and self-service capabilities during an interactive roundtable discussion on Nov. 17 from 1:20 to 2:10 p.m. Join the discussion on Nov.

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Merchant Services Payment Services Consumer Beauty and Health 342

Inside Retail

MAY 2, 2021

Mobile commerce shopping has boomed and is up 45 per cent according to PwC, and there is a clear shift towards social commerce, especially among the younger generations: Statista reports that 48 per cent of consumers aged 18-34 have purchased via social commerce.

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Consumer Social Commerce Shopping Returns 200

Retail TouchPoints

JULY 29, 2020

Open for just a few days or hours, these tech-infused spaces feature shoppable screens, virtual checkouts and gamification alongside carefully crafted concepts designed to showcase merchandise that’s specially curated for the event. This makes clear how radical the impact of digital transformation has been in nearly every industry.

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365 Retail

MARCH 1, 2022

We predict that the ongoing shift in buyer behaviour and subsequent move to online shopping will be the driving forces for brands to continue and even accelerate the pace of their Amazon digital transformation sales strategies, as well as use this as an opportunity to improve their digital commerce operations.

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Retail TouchPoints

NOVEMBER 10, 2020

Digital presents also can save on shipping costs, while helping gift recipients avoid pesky returns. in stores as key; and 39% of shoppers said a lack of social distancing would cause them to have a bad shopping experience.

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Shipping Fulfillment Shopping Consumer 246

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

Self-service checkouts and frictionless experience are major drivers of this demand. Retailers will need to find ways to connect the real and virtual worlds to drive return on investment. Social media monitoring and developing social commerce opportunities can create great loyalty with a fan base. Or vice versa.

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Retail Trends Social Commerce Shipping Consumer 111

Hyken

MAY 28, 2021

One aspect that adds to convenient shopping is providing a guest checkout option. The guest checkout option is especially helpful for first-time shoppers to your website.? . Simply put, social commerce is the shopping experience on social media. Facebook is the most trusted social site for commerce.

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Customer Experience Checkout Returns Social Commerce 78

Retail Assist

JANUARY 17, 2023

Quick commerce, social commerce, marketplaces, greenwashing of brands, a resurgence in physical retail and a rebalancing of ecommerce were key themes during the year. Whilst some press reports suggest there could be a decline in social media usage amidst a shunning of Big Tech, it’s pretty unlikely.

Customer Retention 52

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RETAIL MANAGEMENT SOFTWARE

NOVEMBER 27, 2024

Unified Commerce Platforms Retailers will increasingly rely on unified commerce solutions to integrate inventory, sales, and customer data across all channels. This approach ensures real-time updates and a consistent experience, whether customers shop online, in-store, or via mobile apps.

Payment Services 52

Payment Services Inventory Management Customer Experience Shopping 52

Retail Next

APRIL 1, 2021

While the last years fueled massive improvements in researching, browsing, selecting, purchasing, returning and/or exchanging on mobile devices, tablets and desktops, the current transformation brings more intelligence and continuity to customer experiences with retailers, where the store is a fundamental part of the process. . CONCLUSION.

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Visual Merchandising Home Furnishings Shipping Fulfillment 40

Inside Retail

FEBRUARY 17, 2025

But if you have never heard of social commerce, now is the time to stand up and pay attention. Statista has reported that the global value of social commerce will grow from US$1.3 In late 2023, Salesforce reported that 59 per cent of consumers had shopped on social media, a massive jump from 15 per cent in 2021.

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Payment Services Social Commerce Department Stores Consumer 130

Retail Geek

APRIL 7, 2023

We also briefly discuss e-commerce in Brazil, around Jason’s recent trip to São Paulo. In this episode we recap everything you may have missed if you couldn’t make it to Las Vegas. Progression and then this last one that we’ll talk about at the end called platforms. [19:11]

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Merchant Services Payment Services Social Commerce Advertising 52

Retail Geek

FEBRUARY 28, 2023

In this episode we cover: Amazon Q4 Earnings Walmart Q4 Earnings US Department of Commerce Q4 e-commerce data Discussion of Temu and other Social Commerce News Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. 38:37] Selfish piece of.

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Apparel Drop-Shipping Social Commerce Shipping 52

Retail Geek

APRIL 8, 2022

Scot: [5:36] Yes I was tracking a lot of the social media and it was interesting a long this so you had shoptalk which is like you know it was like one. and The Meta was like a track keynote from Benjy Shalimar who’s like the VP of Commerce which you know big roll it. Scot: [39:47] Yeah alright good teaser.

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Payment Services Merchant Services Consumer Fulfillment 59

Retail TouchPoints

DECEMBER 8, 2020

For the first time ever, we’re testing self-checkout in-store and even same-day delivery for some online orders. How are you using social commerce and AR to generate an experience that will stand out during the promotion-packed holidays? It’s just a really fun activation for our kids during this holiday season.

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Social Commerce Shopping Promotions Returns 298

365 Retail

NOVEMBER 1, 2021

With brick and mortar stores no longer a necessity, consumers can browse goods and services from the comfort of their own homes and checkout at the touch of a button. The proliferation of social commerce. By merging the two seemingly distinct platforms, the process of social commerce can be streamlined from start to finish. .

Retail Trends 69

Retail Trends Social Commerce Merchant Services Checkout 69

Retail TouchPoints

APRIL 13, 2021

Physical retail is still a big part of the retail ecosystem — and in-store metrics that measure traffic can provide actionable insights on how shoppers move through the store, what displays they’re stopping and looking at, and which areas they’re spending the most time in (as well as wait times for BOPIS and checkout).

Consumer 189

Consumer Payment Services Fulfillment Advertising 189

Retail Gazette

MAY 1, 2025

Transparency is key – clearly communicating how data enhances their shopping experience, offering real value in return, and ensuring compliance with evolving data regulations. From checkout simplicity to flexible delivery options, retailers must identify and remove points of friction at every stage of the journey.

Consumer 52

Consumer Customer Experience Social Commerce Checkout 52

Retail Geek

MARCH 31, 2021

Given how Shoppers tend to buy the same item in multiple sizes when they order online, Macy’s can use it stores to handle returns which lowers the shipping cost and offers a chance to win some sales while those customers are in there are stores.

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Beauty and Health Apparel Merchant Services Marketing 59

Retail Geek

OCTOBER 6, 2022

We also discuss the latest news (and controversies) around Facebook and TikTok pulling back from some social commerce initiatives (and pressing forward with others). 31:44] Social commerce still has a bunch of avenues like live streaming does not appear to be a high volume one in the US and then later in the month.

Social Commerce 52

Social Commerce Merchant Services Shopping Dead-Stock 52

Retail Geek

JANUARY 12, 2024

No Shopify launches an ad product such as a retail media network Yes Meta/Google/TikTok lose ad share to new social media platforms and retail media networks. Yes Shopify is acquired No An innovation in e-commerce powered by ai (gpt4) surprises us by how fast it’s adopted and how cool it is. E-com returns 10-15% growth rates.

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Drop-Shipping Apparel Shipping Fast Fashion 59

Retail TouchPoints

DECEMBER 11, 2024

While this longer shopping season may benefit the consumer, it also poses sales tax complications for retailers that can last well into the new year when return season strikes. Additionally, the checkout process must remain consistent whether consumers are shopping in-store, online or using the retailers app.

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Point of Sale Returns Checkout Shipping 274