Retail TouchPoints

SEPTEMBER 27, 2023

Dropit layers AI technology into existing fulfillment systems to empower merchants to use real-time data that powers dynamic decision-making to balance inventory, optimize sourcing and streamline returns.

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Returns Merchant Services Fulfillment Inventory Management 214

Retail TouchPoints

OCTOBER 7, 2024

There’s a common myth amongst retailers that checkout is “untouchable,” a fragile system that can be thrown into disarray by even the slightest modifications. It’s why we’ve seen retailers invest significant time and money in efforts to upgrade and personalize every part of shoppers’ journeys – except for checkout.

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Inside Retail

FEBRUARY 7, 2023

Marketers used to rely on Facebook and Google to get good traffic volume from one source at a reasonable return,” says Michael Tutek, Preezie’s co-founder and CEO. Over time, that’s seen the return on investment come down significantly. But with Covid, brands started pushing more online, creating more competition and higher prices.

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Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

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Merchant Services Returns Drop-Shipping Checkout 199

Inside Retail

NOVEMBER 28, 2023

But while a retreat from online sales was predicted, the speed and scale of shoppers returning to bricks-and-mortar stores was less anticipated. A research report states that 61 per cent of consumers are likely to spend more in a store, and 90 per cent are more likely to return, if they have a positive in-store experience.

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Retail TouchPoints

OCTOBER 28, 2021

These sensors are programmed to know when a product gets picked off a shelf, when it is returned or when it leaves the store. Hitachi’s automated shop technology uses lidar (light detection and ranging) sensors instead of relying on cameras and video. Using lidar allows for installations that are both compact and unobtrusive.

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Checkout Target Market Promotions Returns 217

Retail TouchPoints

SEPTEMBER 21, 2023

This tool sits alongside virtual try-on technology for apparel products; and The ability to save receipts in the app , making them easily accessible for reference or in the case of returns. Customers also can start the return process on their phone and then drop off the item with Curbside Return Service.

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Checkout Returns Apparel Location 241

Retail TouchPoints

MAY 20, 2022

Albertsons Companies will launch cart-based smart checkout technology later this year at select supermarkets throughout the country, in partnership with Veeve Smart Carts. in a statement. Working with Albertsons Cos., Grocers such as Kroger adopted Caper AI technology in January 2021 for the launch of its KroGO-branded smart carts.

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Retail TouchPoints

AUGUST 17, 2022

of online purchases were returned — up from 18.1% Returns in ecommerce are inevitable, but utilizing an automated returns solution makes it simple to turn them into a positive experience. Cheryl Williams, Return Rabbit. This means for every 100 visitors, 69% of visitors will leave the store during the checkout process.

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Payment Services Advertising Returns Checkout 357

Retail TouchPoints

DECEMBER 11, 2024

Pickup/Returns Counter, Eat-in Caf Highlight Larger Ambitions Two notable additions to the standard grocery store design stand out: A large in-store counter and separate entrance for Amazon.com order pickup and returns ; and a large eat-in caf area at the front. That said, 180 million U.S.

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Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Buy online, return in-store. No more lines at checkouts.

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Checkout Drop-Shipping Payment Services Inventory Management 246

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

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Retail TouchPoints

MARCH 10, 2023

Retailers often think about the checkout process as if it’s an isolated obstacle separate from the rest of the shopper journey, particularly on mobile devices. Even so, retailers can benefit when they view checkout challenges in the context of shoppers’ full range of expectations.

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Inside Retail

SEPTEMBER 25, 2023

In addition, 40 per cent said that it is justifiable to take supplies from the place of employment while 37 per cent believe it is justifiable to scan items as cheaper items when using self-checkout terminals. And 32 per cent said that it is justifiable to not scan some items when using self-checkout counters.

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Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. close over the next two years.

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Returns Fulfillment Checkout Marketing 191

Retail TouchPoints

AUGUST 6, 2024

The delivery platform also has created a Wallet feature; live activity tracking for orders in process; add-on recommendations at checkout; and a more automated process for reporting problems with an order. Returning customers see recommendations based on their past order history, such as merchants that are similar to their recent orders.

Merchant Services 244

Merchant Services Checkout Returns Supermarket 244

Retail Gazette

NOVEMBER 5, 2024

Asda is testing out a self-service returns “drop box” where shoppers can deposit unwanted or faulty products and be refunded automatically. ” The move comes as other retailers make changes to their self-checkout services, with Sainsbury’s trialling larger self-checkout tills to boost efficiency.

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Payment Services Returns Kiosk Checkout 116

Inside Retail

MAY 31, 2023

Over the past year, the retail giant has been working with the AFL and Delaware North, a global hospitality company, to install two checkout-free venues at Marvel Stadium in Melbourne. So far, many of the rollouts have been in stadiums, which provide one of the clearest use cases for checkout-free stores. “We

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Checkout Customer Experience Payment Services Returns 130

Inside Retail

JULY 10, 2022

A new ‘ As-Is Online ’ section on the Ikea website lets customers access discontinued items, used showroom display items as well as pre-loved goods returned through the business’ Buy Back service. Once reserved online, customers can make the purchase by visiting their selected store’s As-Is area, located near the checkout area.

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Home Furnishings Checkout Returns Location 278

Retail TouchPoints

OCTOBER 24, 2023

The retailer will soon return to both digital and physical retail, less than four months after it was purchased out of bankruptcy by baby care brand Dream on Me. The swift return of the bankrupt baby retailer follows on the similarly speedy relaunch of former parent company Bed Bath & Beyond , which was acquired by Overstock.com.

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Point of Sale Returns Checkout Location 289

Retail TouchPoints

APRIL 5, 2022

For example, what you generally find in most checkouts [in a sector like grocery] are your standard Visa and Mastercard. Lai: If you decrease the friction in the checkout process, allow the consumer to buy and shop the way they want to, allow for a rapid delivery experience, you’ll get habituation. What does that do for them?

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Merchant Services Payment Services Checkout Consumer 344

Retail TouchPoints

JUNE 17, 2022

Viewers will be able to press “OK” on their remote when they see a product they like in a shoppable ad and proceed to checkout on their TV. From there, tapping “OK” on the Walmart checkout page places the order. A Walmart purchase confirmation is then emailed to the customer with shipping, return and support information.

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Payment Services Checkout Shipping Marketing 274

Inside Retail

NOVEMBER 11, 2024

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. “Ensure your customer support team is empowered to take ownership and resolve issues promptly,” said Osthus.

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Retail TouchPoints

NOVEMBER 13, 2024

Amazon Haul has its own search, cart and checkout separate from Amazon’s. The retailer is offering free returns on all Amazon Haul purchases over $3 within 15 days of delivery, and shoppers can drop off these returns at more than 8,000 drop-off locations, including Amazon Fresh, Whole Foods Market, UPS, Staples and Amazon Lockers.

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Drop-Shipping Checkout Shipping Returns 221

Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. An mPOS system converts any tablet or smartphone into a checkout point. Simplify Checkout and Boost Efficiency.

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Payment Services Checkout Returns Customer Experience 252

Retail TouchPoints

AUGUST 27, 2020

For example shoppers using the Amazon Dash Cart can skip the checkout line. Customers making pickups will have their own dedicated parking spaces, and shoppers also can grab their other Amazon packages or return products free of charge. The location will be 35,000 square feet in size, according to CNBC.

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Checkout Location Returns Shopping 283

Inside Retail

SEPTEMBER 3, 2024

Loss prevention: AI combats retail shrinkage also, by integrating computer vision and motion analytics at self-checkouts, detecting suspicious activities and ultimately reducing theft. Automated checkout experiences: Retailers such as Apple are pioneering checkout-free shopping.

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Loss Prevention Checkout Shrinkage Supply Chain Management 245

Retail TouchPoints

NOVEMBER 17, 2021

Service extends to the product information you provide (perhaps through digital signage), the checkout offerings in your stores (many shoppers prefer self-checkout), and everything in between. Today, customer service is more than the way that employees interact with shoppers. Online retail has its warts.

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Checkout Shopping Customer Experience Returns 310

Inside Retail

NOVEMBER 20, 2022

Powered by Trigo, the store is based on a hybrid model, where customers can either choose to go through a conventional checkout process, or have a frictionless experience using the latest camera and sensor technology. If they opt for the autonomous checkout, customers need to use the Rewe app to register at the entrance to the store.

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Retail TouchPoints

DECEMBER 11, 2024

While this longer shopping season may benefit the consumer, it also poses sales tax complications for retailers that can last well into the new year when return season strikes. Additionally, the checkout process must remain consistent whether consumers are shopping in-store, online or using the retailers app.

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Retail TouchPoints

MARCH 11, 2021

A frictionless return experience is critical. The survey found that returning an item ranked as the No. However, 60% of retailers surveyed do not allow shoppers to return or exchange an item during checkout, adding an unnecessary obstacle to flipping the return interaction from a loss to a profit.

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Inside Retail

SEPTEMBER 18, 2023

An Australian Asian grocery retailer that is progressively installing automated cash-handling devices across its store network says the technology has cut customer checkout waiting times, reduced manual labour for its staff – and boosted its bottom line. Most could only provide standalone front-office or back-office solutions.

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Grocer Payment Services Checkout Management 279

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.

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Payment Services Checkout Drop-Shipping Customer Retention 253

Retail TouchPoints

APRIL 4, 2022

That helps customers customize and complete their orders, reduces abandonment and returns in addition to enhancing the overall customer experience. The desire to optimize the customer journey will extend to the checkout process. Combined with personalization, improved checkout experiences can also enhance brand loyalty.

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Retail TouchPoints

OCTOBER 24, 2024

Through the partnership, Grubhub merchants can now access tools like bid automation , advanced targeting and granular performance reporting , including key performance metrics such as share of voice, time live and return on ad spend broken out by audience segment.

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Retail TouchPoints

SEPTEMBER 1, 2021

As COVID-19 restrictions continue to ease and more than half of Americans are now fully vaccinated, customers are steadily returning to in-store shopping as their confidence and comfort level with the physical shopping experience increases. The True Cost of IT Downtime.

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Payment Services Checkout Customer Experience Returns 245

Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? More choice at checkout with a multi-courier strategy To keep pace with the demand for same-day delivery and other rapid shipping solutions, retailers are increasingly turning to multi-courier strategies.

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Checkout Shipping Fulfillment Customer Experience 246