Retail TouchPoints

JULY 1, 2024

Now, through Birdzi’s integration with ECRS’s POS software, shopper and basket information are immediately relayed from ECRS to Birdzi, allowing shoppers to easily redeem their personalized discounts and promotional offers at checkout.

Checkout 264

Checkout ATS Promotions Point of Sale 264

Retail TouchPoints

MAY 30, 2024

Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt. Offering new engagement opportunities.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

DECEMBER 16, 2021

The Couponator feature aims to improve the shopping experience by ensuring shoppers automatically get the best deal at checkout. The tool eliminates one of the steps needed to activate promotions, with the goal of reducing friction during the shopping journey for loyalty program members.

Promotions 264

Promotions Checkout Shopping ATS 264

Retail TouchPoints

MARCH 7, 2025

Supplement Existing Price Promotions Service providers can add a digital incentive to an existing discount promotion to get even more traction with customers. Reward Actions Both Before and After the Purchase Discounts tend to be a one-and-done proposition, effectively beginning and ending at checkout.

Payment Services 262

Payment Services Promotions Checkout Planning 262

Retail Wire

JULY 14, 2023

Walmart has removed a promotion for its Walmart+ membership program from its self-checkout screens after customers accidentally purchased memberships. The promotion was part of.

Checkout 189

Checkout Promotions ATS 189

Retail TouchPoints

NOVEMBER 7, 2024

Storefront Pro offers end-to-end control, from discovery through weekly ad integration and personalized recommendations to seamless checkout with loyalty programs and even fulfillment and customer care,” said Alice Luong, Director, Ecommerce and Retail Media at Instacart in a statement. locations in August 2024.

Fulfillment 278

Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

JANUARY 21, 2025

For example, the checkout process, delivery time or product unboxing are often emotionally charged moments. For example, if CSAT scores dip during a certain part of the checkout process, the team can investigate whats causing frustration and find ways to address it.

Customer Experience 285

Customer Experience Checkout Management Marketing 285

Retail TouchPoints

NOVEMBER 10, 2022

The tool gathers the best deals from a shopper’s personal email and the web and automatically applies them at checkout. Checkmate also can enable shoppers to store discounts and gift cards in a digital wallet that can remind them at checkout that they are there.

Promotions 278

Promotions Checkout Management Location 278

Retail TouchPoints

NOVEMBER 3, 2022

Bold Commerce has launched a curbside checkout feature designed to help retailers recapture the high-margin impulse purchases lost with the growth of curbside checkout, by introducing upsell and cross-sell opportunities after an order has been placed and during pickup.

Promotions 278

Promotions Checkout Location ATS 278

Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. This focused approach, combined with quieter shopping windows, makes them more attuned to promotions and sales.

Checkout 179

Checkout Promotions Kiosk Customer Experience 179

Retail TouchPoints

FEBRUARY 5, 2025

Similarly, at Iroha Mart, Wayvee Analytics used environmental stimuli uplifting music and increased space in front of the shelves during the promotional period to speed up customer movement, resulting in a 17% increase in sales. Theyre feeling overwhelmed and impatient hardly the right moment to pitch a promotion or upsell.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

Payment Services 147

Payment Services Checkout Inventory Management Kiosk 147

Retail TouchPoints

JANUARY 20, 2021

The new “KroGO”-branded smart cart, which is powered by tech company Caper, uses deep learning and computer vision to quickly recognize items placed inside the cart, eliminating the need to wait in a checkout line. Shoppers can scan their loyalty card and check out directly from the cart.

Shopping 332

Shopping Checkout Promotions ATS 332

Retail TouchPoints

OCTOBER 28, 2021

The technology suite is designed to help retailers: Create a smooth customer experience similar to online shopping; Develop deeper data insights into buyer behavior and product interaction; Support social distancing and health protection; Deliver targeted marketing, including promotions; Reduce labor costs and provide efficient 24/7 operations; and (..)

Checkout 263

Checkout Target Market Promotions Returns 263

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

Retail TouchPoints

APRIL 25, 2025

Retail businesses are no longer self-enclosed entities where everything revolves around a checkout and some inventory management software. A clear example of this occurred when Morrisons , a major UK supermarket chain, suffered a severe IT outage that left customers stranded at checkouts.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

Retail TouchPoints

JULY 21, 2023

Customers will be able to use their Schnucks Rewards account with the carts, providing them with access to clipped promotions and allowing them to view weekly circular deals as they browse the aisles. “We

Checkout 245

Checkout Promotions Supermarket Accounting 245

Retail Focus

FEBRUARY 4, 2025

This helps retailers optimise inventory levels, staffing, and promotions for smoother operations and waste reduction. Checkout-free stores powered by computer vision AI eliminate checkout lines and scan purchases automatically. Increased Automation Automating manual, repetitive tasks is a key application of AI in retail.

Inventory Management 162

Inventory Management Markdowns Checkout Customer Experience 162

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

Inside Retail

FEBRUARY 27, 2025

Other key barriers include out-of-stock items (17 per cent) and complicated checkouts (13 per cent). Streamlining checkout flows with guest checkout and one-click payment options. Shipping fees (46 per cent) are still the biggest dealbreaker, particularly for Gen X (60 per cent) and Millennials (44 per cent).

Consumer 130

Consumer Checkout Shipping Promotions 130

Retail TouchPoints

APRIL 27, 2023

A shift toward a new dynamic for Instagram and Facebook Shops will require companies to enable in-app checkout in order to offer a Shop on both sites. via both Meta’s Commerce Manager and Shopify will only be allowed if checkout on Facebook and Instagram is enabled. The change will first be tested in the U.S., Outside of the U.S.

Merchant Services 306

Merchant Services Shopping Checkout Social Commerce 306

Retail TouchPoints

FEBRUARY 24, 2025

Catalysts plug-and-play design has helped streamline essential tasks, like cart-to-checkout integration and customer account management, which reduced development efforts. Now, the Desk Configurator page loads within three seconds , which gives the brand a high-value, high-impact tool to promote to potential customers.

Consumer 273

Consumer Checkout Advertising Marketing 273

Retail TouchPoints

MAY 17, 2024

This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. But there is a more middle-of-the-road area of self-checkout that is currently growing by leaps and bounds — smart carts. No thanks, they’re going right back on the shelf.

Checkout 289

Checkout Shopping Kiosk Supermarket 289

Retail TouchPoints

OCTOBER 17, 2023

The Vitamin Shoppe will update its point-of-sale and promotions capabilities chainwide with solutions from Jumpmind. The retailer will deploy Jumpmind Commerce, a cloud-native, mobile-first POS solution, and Jumpmind Promote, for unified promotions across both physical and digital experiences.

Point of Sale 268

Point of Sale Promotions Checkout Consumer 268

Retail TouchPoints

FEBRUARY 19, 2025

Brands must also ensure permitted use and zoning laws allow for retail and promotional events, especially during high-traffic periods like New York Fashion Week. Create a seamless purchasing experience, whether through mobile checkout, online reservations or exclusive memberships. If the space requires modifications (e.g.,

Fashion 179

Fashion Checkout Planning Promotions 179

Retail TouchPoints

APRIL 1, 2025

For this reason, there have been major investments in exciting retail activations from some of the biggest grocers in the world, with a particular focus on bringing the online and in-store shopping experiences together in one seamless checkout.

Grocer 147

Grocer Checkout Point of Sale Advertising 147

Inside Retail

SEPTEMBER 25, 2023

In addition, 40 per cent said that it is justifiable to take supplies from the place of employment while 37 per cent believe it is justifiable to scan items as cheaper items when using self-checkout terminals. And 32 per cent said that it is justifiable to not scan some items when using self-checkout counters.

Checkout 312

Checkout Finance Supermarket Consumer 312

Inside Retail

JUNE 3, 2021

Thirteen years after Woolworths introduced self-service checkouts to Australian supermarket shoppers, discount grocer Aldi has bowed to the demand for quick and convenient self-serve transactions at its stores. Aldi’s move into self-service checkouts isn’t the only sign that the retailer is embracing digital transactions.

Payment Services 52

Payment Services Checkout Promotions Supermarket 52

Retail TouchPoints

OCTOBER 23, 2023

Additionally, the retailer is heavily promoting its Top Toys List, featuring 20 of the hottest toys of the season, in stores with a dedicated area touting a cross-category selection of products. New Services to Empower Holiday Shoppers Like many retailers, Kohl’s has extended its holiday marketing and promotions calendar.

Net Profit 276

Net Profit Department Stores Promotions Checkout 276

Retail TouchPoints

MAY 2, 2025

To develop the offering, Visa has partnered with Anthropic , IBM , Microsoft , Mistral AI , OpenAI , Perplexity , Samsung , Stripe and others, promising a new way to buy, same trusted way to pay in a video promoting the service.

Payment Services 173

Payment Services Merchant Services Consumer Checkout 173

Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. For example, geocoding tools leverage geographic data to help businesses target outreach programs and promotions in specific locations, aligning marketing efforts with customer needs.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Retail TouchPoints

JULY 12, 2024

Digital Shelf Tags Improve Store Efficiency and Sustainability Through a partnership with VusionGroup , Hy-Vee is rolling out digital shelf tags in more than 230 stores to enable real-time updates to product information, pricing and promotions. The digital shelf tags’ offer multiple benefits.

Advertising 279

Advertising Checkout Promotions Supermarket 279

Retail Times

MAY 6, 2025

Half of consumers (49%) say receiving personalised offers in post-purchase tracking communications make them more likely to repeat purchase, but currently almost two thirds (63%) of UK retailers lack the ability to retarget consumers between checkout and delivery.

Checkout 40

Checkout Consumer Promotions 40

Retail TouchPoints

DECEMBER 13, 2023

Technology also is significantly enhancing the checkout process, with more retailers adopting self-service kiosks, integrated RFID, mobile POS systems, scan-and-go integrations and frictionless checkout options. Retailers using cashier-based systems also are focusing on updating hardware and software to improve the checkout experience.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

JULY 25, 2022

On July 23, Klarna Oasis hosted a sustainability-focused fireside chat with speakers discussing the importance of regenerative agriculture to promote a greener fashion industry.

Shopping 298

Shopping Fashion Checkout Accessories 298

Inside Retail

NOVEMBER 20, 2022

According to the Trigo CEO Michael Gabay, the Berlin location is nearly double the size of the Cologne store, where the concept debuted, and has additional offerings, such as promotional baskets, crates of beer and other bulk items, as well as pans and kitchen utensils. Already at it in Singapore.

Checkout 130

Checkout Payment Services Supermarket Specialty Store 130

Retail TouchPoints

MARCH 9, 2023

To do it, Forever 21 is: Making significant investments to align its digital and physical channels ; Enabling fast, frictionless checkout ; Meeting Gen Z where they are, on social media, to drive discovery ; and Listening to its customers to evolve its brand in line with their expectations. Forever 21 one-click checkout with Bolt.

Checkout 279

Checkout Marketing Fashion Shipping 279