Inside Retail

NOVEMBER 28, 2023

But while a retreat from online sales was predicted, the speed and scale of shoppers returning to bricks-and-mortar stores was less anticipated. A research report states that 61 per cent of consumers are likely to spend more in a store, and 90 per cent are more likely to return, if they have a positive in-store experience.

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Returns Shopping Consumer Point of Sale 246

Retail TouchPoints

MARCH 11, 2021

A frictionless return experience is critical. The survey found that returning an item ranked as the No. However, 60% of retailers surveyed do not allow shoppers to return or exchange an item during checkout, adding an unnecessary obstacle to flipping the return interaction from a loss to a profit. “We

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Fulfillment Inventory Management Returns Point of Sale 321

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Buy online, return in-store. No more lines at checkouts.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. With retailers grappling with the labor shortage, alternative solutions must be sought to mitigate any negative impact on in-store sales.

Payment Services 278

Payment Services Checkout Returns Customer Experience 278

Retail TouchPoints

JULY 27, 2020

And the backlash — the desire for a return to substantive human interactions — had already begun too. Whether click-to-pay for e-Commerce or contactless payments for traditional commerce, efforts to improve online and offline checkout experiences did not originate with COVID-19. Smooth Operators Appeal Online And Off.

Retail Trends 243

Retail Trends Payment Services ATS Checkout 243

Retail TouchPoints

FEBRUARY 6, 2024

The new store also features mobile checkout from anywhere in the store and smart mirrors in fitting rooms that identify the customer’s products, including size and color, as well as offering personalized product or styling recommendations.

Location 272

Location Shopping Fast Fashion Checkout 272

Retail TouchPoints

JUNE 1, 2022

Shoppers are returning to stores, again. Checkout is moving to frictionless. About half of all checkout lanes are self-checkout and this percentage is growing weekly. Checkout lines will be a thing of the past, as they simply walk out with the items they need. And 2021 was itself a record year for foot traffic.

Checkout 299

Checkout Location Shopping Consumer 299

Retail TouchPoints

SEPTEMBER 13, 2024

Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements. Retailers across segments have been expanding their smart store ambitions for decades.

Payment Services 284

Payment Services Checkout Inventory Management Kiosk 284

I Vend

APRIL 20, 2023

The point of sale is the engine room of every store, where the transactional business of retail takes place. It’s also often the only point at which there is any direct engagement with the shopper. Learn how our mobile POS transforms the checkout process. But it doesn’t have to be this way.

Checkout 98

Checkout Point of Sale Payment Services Store Layout 98

Retail TouchPoints

APRIL 21, 2021

The benefit is wallets definitely streamline the checkout process, particularly on ecommerce, because there’s no manual entry of the information. More streamlined online checkout processes positions digital wallets for explosive ecommerce growth in the coming years. It’s pretty much just enter and go.”.

Merchant Services 299

Merchant Services Payment Services Checkout Accounting 299

Retail TouchPoints

SEPTEMBER 19, 2023

At computer vision-based checkout-free stores, products are arranged on shelves or tables so the system can see which items are being taken,” wrote Jon Jenkins, VP for Just Walk Out technology and AWS Applications in a blog post. The Just Walk Out technology has been making inroads at sports and entertainment venues.

Apparel 278

Apparel Payment Services Checkout Location 278

Retail TouchPoints

MAY 24, 2024

Associates also can access rich customer data, helping them boost conversions by up to 40% ; Improve business efficiency while reducing total cost of ownership: A unified commerce platform enables retailers to consolidate the number of systems required to run their business while also improving data visibility.

Merchant Services 264

Merchant Services Payment Services Fulfillment Checkout 264

Retail TouchPoints

JULY 7, 2020

And Nike maintained top-of-mind focus amidst lockdown in China by promoting its workout app, resulting in an 80% increase in use and a 30% increase in online sales. There is no switch that will signal a return to pre-COVID shopping. And contactless is not limited to the point of sale.

Merchant Services 255

Merchant Services Payment Services Point of Sale Consumer 255

Retail TouchPoints

JANUARY 12, 2024

Non-staff members can use credit cards, mobile wallets, QR codes or the Amazon One palm payment system to enter and shop at the checkout-free stores. Amazon’s Just Walk Out technology supports our smart medicine strategy by providing high-tech solutions to our patients, visitors and co-workers, even with food service,” said Paul P.

Payment Services 264

Payment Services Accounting Checkout Apparel 264

Retail TouchPoints

FEBRUARY 15, 2021

Online sales bridged the gap between retailers and their consumers at the height of shelter-in-place restrictions, and many brick-and-mortar owners used their storefronts as a place to package orders and offer curbside pickup. Now acquainted with online sales, consumers know how easy things can be.

Fulfillment 279

Fulfillment Checkout Store Layout Consumer 279

Retail TouchPoints

OCTOBER 4, 2023

Social commerce channels are a boon for brands because they marry authentic connection with the convenience of native checkout features to create powerful shopping experiences. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale.

Merchant Services 264

Merchant Services Social Commerce Checkout Payment Services 264

Retail TouchPoints

DECEMBER 5, 2024

And process returns of stuff people don’t want! Each device can perform core transactional functions — such as the ability to accept card and cash payments and scan products for efficient checkouts — offline. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. —

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

APRIL 1, 2021

BNPL solutions are a way for merchants to offer point-of-sale financing via a simple installment payment plan. Using BNPL, approved customers can defer payments at checkout — both online and in-store. In return, merchants pay a fee that varies from approximately 2% to 5% of the overall purchase price. Buy Now Pay…What?

Merchant Services 278

Merchant Services Payment Services Telecommunications Checkout 278

Retail TouchPoints

DECEMBER 2, 2020

Case in point: Return rates for online purchases are 15% to 40%, compared with 5% to 10% for in-store purchases. The point-of-sale remains a big opportunity for impulse buys. However, rational choices are not always made.

Social Commerce 259

Social Commerce Checkout Payment Services Consumer 259

Retail TouchPoints

FEBRUARY 27, 2024

The Evolving Threat Landscape Retailers increasingly rely on digital platforms for sales, inventory management and customer engagement. A network outage can mean lost sales in the short term, as shoppers simply move to another brand for that purchase, or losses in the long term if that customer does not return.

Payment Services 278

Payment Services Wholesale Store Layout Inventory Management 278

Retail TouchPoints

JUNE 10, 2024

For example, you can look at people who have viewed a certain number of products on the website, have returned to the site multiple times and have an account, then target them with an ad. Are you maximizing email marketing or one-page checkouts? Think about the larger experience you provide.

Marketing 299

Marketing Accounting Customer Experience Point of Sale 299

Retail TouchPoints

DECEMBER 23, 2021

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. Or it’s a harsh sounding story, with the continuous ringing and beeping of cash registers at point of sale.

Payment Services 279

Payment Services Location Customer Experience Consumer 279

Retail TouchPoints

NOVEMBER 11, 2021

Lionesque Group CEO Melissa Gonzalez and MG2 Design Principal Justin Hill will reveal how retailers can rethink the checkout experience while maintaining fluidity between high-touch customer service and self-service capabilities during an interactive roundtable discussion on Nov. 17 from 1:20 to 2:10 p.m. Join the discussion on Nov.

Merchant Services 342

Merchant Services Payment Services Consumer Beauty and Health 342

I Vend

JANUARY 6, 2023

The holiday season is a time for shopping and gift giving – and the New Year is the time for…returns and product return management for retail businesses. Shoppers return goods all year of course, but the post-holiday weeks see an increase in items coming back to stores. Read how our returns management system can help you.

Returns 97

Returns Management Inventory Management Point of Sale 97

Retail TouchPoints

JUNE 2, 2023

Shoppers want to feel reassured when making an expensive purchase, and Lamps Plus strives to make sure the checkout leaves customers feeling confident. This includes the POS, which is powered by Manhattan’s order management system.

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Inventory Management Management Fulfillment Supply Chain Management 278

Inside Retail

MAY 19, 2022

Whether it’s an impulse purchase at checkout or an entirely new product category, retailers should be thinking hard about how to tempt customers to look at every single corner of the store, stay a little longer, and spend a little more. Online, customers don’t have the pressure of standing in a queue at the point of sale waiting to be served.

Point of Sale 130

Point of Sale Checkout Accessories Promotions 130

Retail TouchPoints

DECEMBER 13, 2023

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Are consumers returning products less often? Baird: A lot of store renovation efforts are being driven by the expanded role of the store. Technology is going to be central [to the store experience] — it has to be.

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

I Vend

MARCH 14, 2023

As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. mPOS offers the opportunity to save the sale and increase revenue.

Shopping 98

Shopping Point of Sale Payment Services Checkout 98

Inside Retail

AUGUST 11, 2021

“We’re building a new e-commerce site, we’re implementing marketing cloud and service cloud, we’re implementing a customer data platform (CDP), and on top of that, we’re implementing a new order management system and mobile point of sale platform,” Alexander told Inside Retail.

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Point of Sale Shipping Checkout Fulfillment 130

I Vend

OCTOBER 16, 2023

Online shopping is intrinsically more personalized – a customer can be greeted by name, shown previous orders, receive suggestions for items they might like and have their payment details stored for seamless checkout. Rapid checkout in store – for many shoppers, the experience is all about efficiency.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

JULY 29, 2020

Open for just a few days or hours, these tech-infused spaces feature shoppable screens, virtual checkouts and gamification alongside carefully crafted concepts designed to showcase merchandise that’s specially curated for the event. This makes clear how radical the impact of digital transformation has been in nearly every industry.

Payment Services 198

Payment Services Fulfillment Location Consumer 198

I Vend

OCTOBER 10, 2023

Returns – the forecast is that returns, as ever, will increase during holiday season, but that with smart, customer-focussed returns policies, they can act as a differentiator – the research found that customers value policies such offering Buy Online and Return in Store (BORIS), extended return windows and ‘curated exchanges’ instead of returns.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Inside Retail

MARCH 12, 2024

Michael Harms, owner of omnichannel retailer Barrowby Green, upgraded to Square Point of Sale for Retail when the company opened its first physical store. “I Square’s system also allows retailers to accept returns at any location and seamlessly process exchanges. Offer not valid with guest checkout.

Payment Services 130

Payment Services Accounting Promotions Point of Sale 130

I Vend

JULY 15, 2022

Happy customers buy more, return more and tell others. Customer facing display – engaging customers at the point of sale , by presenting offers, information or a chance to interact with their loyalty program data. Customer self-service – self-checkout to reduce queues and make for smooth, easy payments.

Payment Services 98

Payment Services Checkout Point of Sale Kiosk 98

Retail TouchPoints

JUNE 12, 2020

Consumers and employees returning to reopened stores will be looking for positive proof that these locations are safe, and that shopper journeys have been redesigned to be as “touchless” as possible. It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience.

Management 191

Management Loss Prevention ATS Store Operations 191

Inside Retail

SEPTEMBER 30, 2024

When evaluating the best way to implement “ship from store”, Decjuba started with their Enterprise Resource Planning (ERP) and Point of Sale (POS) system – Apparel21. Moreover, half of shoppers won’t return to a brand if they experience poor delivery. Partnering with Shippit has taken a bit of the pressure off that.”

Fashion 130

Fashion Shipping Fulfillment Point of Sale 130

I Vend

JULY 27, 2021

Frictionless checkout – is it the new omnichannel? Now, more than 10 years on, why do I say that frictionless checkout is the ‘new omnichannel’? Well, from my discussions with retailers, I can see that there has been a similar lightbulb realisation about frictionless checkout. Friction matters because it restricts growth.

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Checkout Payment Services Inventory Management Customer Experience 52