Inside Retail

AUGUST 14, 2024

Social commerce vs e-commerce The shareable short-form content app has taken e-commerce to new heights and accelerated what marketing experts refer to as social commerce. Social commerce is an entirely new user experience that will take some brands time to work out how to navigate.

Social Commerce 263

Social Commerce Promotions Shopping Marketing 263

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

Merchant Services 264

Merchant Services Social Commerce Checkout Payment Services 264

Retail TouchPoints

OCTOBER 21, 2022

Denise Leonhard, VP and General Manager of Venmo, talked to Retail TouchPoints about what sets Venmo apart from its competitors (including PayPal) in this hotly contested space, and how the platform’s native social sharing features give it an edge. People really are converting at checkout because it’s seamless and easy.

Merchant Services 338

Merchant Services Payment Services Checkout Finance 338

Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. Social commerce, engaging customers through influencers and shoppable posts are a few of the strategies being used by top retailers. “We’re

Consumer 289

Consumer Marketing Checkout Customer Experience 289

Retail TouchPoints

OCTOBER 7, 2022

One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. Social Commerce Meets Affiliate Marketing. When they close the checkout, they’re back on the article if they want to continue shopping or reading or doing something else.”. IndyBest’s centralized shopping section.

Merchant Services 278

Merchant Services Checkout ATS Fulfillment 278

Retail TouchPoints

MARCH 9, 2023

Now owned by the SPARC Group (a joint venture between brand management firm Authentic Brands Group (ABG) and mall operator Simon Properties ), Forever 21 has spent the last few years refining its image and business model to avoid a repetition of its 2019 bankruptcy. Forever 21 one-click checkout with Bolt. Why is 43 seconds important?

Checkout 279

Checkout Marketing Fashion Shipping 279

Retail TouchPoints

APRIL 18, 2023

VCNs allow for secure, easier checkout for users, without merchants needing to do heavy lifting in their tech infrastructure. 4 Densu Social Commerce Study, 2022 5 Google/TalkShoppe, Social Commerce and Video Shopping Study, n= 2000 video viewers 18-64 (US), fielded from 7/25/22-8/3/22. Oct 6-10, 2022.

Merchant Services 288

Merchant Services Payment Services Social Commerce Returns 288

Retail TouchPoints

SEPTEMBER 18, 2023

Lastly, finely tuned demand forecasting and management tools will be especially useful, and better than ever thanks to retailers fully leaning into AI, during such a uniquely conservative season — one where consumers are watching their pocketbooks while also still being open to gifting.

Social Commerce 326

Social Commerce Consumer Checkout Point of Sale 326

Retail TouchPoints

OCTOBER 3, 2022

Powering our commerce API with TalkShopLive will provide customers with a seamless checkout experience anywhere online while being entertained,” said Casey Schlaybaugh, VP of Brand at Walmart in a statement at the time. TikTok also has added a number of social shopping features over the past year. “The

Shopping 331

Shopping Planning Checkout Marketing 331

Retail TouchPoints

SEPTEMBER 12, 2023

TikTok has made it frighteningly easy to buy — it’s literally a swipe and the product is on its way to you,” said Lee Parkhurst, Senior Brand Manager at Educational Insights , the first toy brand to test out TikTok Shop. and managed by the U.S. reads the company announcement. The company also reiterated that all TikTok-protected U.S.

Merchant Services 278

Merchant Services Payment Services Shopping Checkout 278

Retail TouchPoints

JULY 19, 2022

Pinterest ’s role in the world of social media is blurry — consumers use the platform very differently than they do Instagram or TikTok, for example. But following a series of major strategic moves, the role Pinterest hopes to play in the burgeoning realm of social commerce is crystal clear.

Shopping 246

Shopping Social Commerce Merchant Services Fashion 246

Retail TouchPoints

AUGUST 30, 2023

The Index reveals that 33% offer help via SMS, 63% send cart abandonment reminders and 64% offer customer service assistance during checkout, including live chat, phone, email and click-to-call, which can convert an ordinary experience into a pleasant and helpful one that a customer will remember. Tip 3: Optimize navigation and search.

Checkout 262

Checkout Shipping Customer Experience Point of Sale 262

Retail TouchPoints

JUNE 11, 2021

It’s an event, so they know when to go,” said Yulie Kwon Kim, Director of Product Management Commerce at Facebook in an interview with Retail TouchPoints. “I One of the most powerful benefits of social commerce is its ability to shorten the customer journey.

Social Commerce 264

Social Commerce Shopping Checkout Management 264

Retail TouchPoints

JUNE 8, 2022

Product Manager, and Siddharth Rao, Engineering Manager at Twitter in a blog post announcing the new feature. These full-page in-app PDPs will include price, pictures, product description and a clickable hashtag to see what other shoppers on Twitter are saying about the product.

Checkout 272

Checkout Shopping Management Planning 272

Retail TouchPoints

JULY 19, 2022

can also enable onsite checkout so that viewers can complete their purchases without leaving YouTube. Creators in the U.S.

Shopping 263

Shopping Checkout Fashion Management 263

Retail TouchPoints

DECEMBER 28, 2021

.” “Retail has survived since biblical times roughly in the form of a physical space with product available to sell and the exchange of funds for that product,” said Jonathan Sharp, Managing Director at the Alvarez & Marsal Consumer and Retail Group.

Fulfillment 279

Fulfillment Checkout Consumer Returns 279

Star Miconics

FEBRUARY 16, 2024

Part of this shift is the emergence of social commerce, a trend that’s setting the stage for this next retail revolution. Combining mobile shopping and social media, two of the most popular contemporary pastimes, retailers are finding more creative ways to engage consumers, drive sales, and enhance the shopping experience.

Social Commerce 59

Social Commerce Merchant Services Shopping Consumer 59

Inside Retail

MAY 1, 2022

In fact, 60 per cent of 18-25-year-olds have discovered and purchased products on social media sites. To stand out, features like shoppable media and social commerce make the path to purchase easier, no matter where a consumer discovers a product. Consideration phase. Purchase phase.

Consumer 147

Consumer Checkout Social Commerce Shipping 147

Retail TouchPoints

APRIL 18, 2023

I 100% believe that in five years, people are not going to go to a website that has a list of products and search it and add to cart and checkout,” said Agha, Founder and CEO of Flip in an interview with Retail TouchPoints. This is just simply not how the world is going to buy online.

Marketing 278

Marketing Payment Services Beauty and Health Fulfillment 278

Retail TouchPoints

APRIL 22, 2024

Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear. The first step is choosing the right AI technology that integrates seamlessly with your existing systems, whether it’s your customer relationship management platform or customer service software.

Customer Experience 330

Customer Experience Telecommunications Checkout Marketing 330

Retail Focus

APRIL 24, 2023

When the event launched a decade ago, there were no self-service checkouts, QR codes were non-existent, and same-day delivery was unheard of. Our sessions and presentations are topical and current, delivered by big-name experts.

Customer Experience 162

Customer Experience Social Commerce Checkout Returns 162

I Vend

JANUARY 20, 2021

Growing adoption of cloud-based payment systems for inventory, employee, sales, and customer management in small businesses will boost the market growth. It makes the entire process a lot simpler, making it easier to setup and manage for retailers. Cloud POS Market size exceeded USD 1.5

Payment Services 98

Payment Services Social Commerce Checkout Fulfillment 98

Retail TouchPoints

AUGUST 31, 2022

Melissa Minkow, Director, Retail Strategy, CI&T : “Though ecommerce and mobile commerce sales will continue to grow, brick-and-mortar will still play a key role in holiday, especially when it comes to omnichannel strategy. Further digitizing the in-store side would maximize speed and convenience while empowering the customer.

Consumer 289

Consumer Sporting Goods Checkout Shipping 289

Inside Retail

JULY 24, 2024

Going global Gary Starr, executive general manager for parcel, post and e-commerce service at Australia Post commenced the conference with an opening keynote on future-proofing across the omnichannel and pureplay e-commerce space and providing a seamless customer experience.

Customer Experience 264

Customer Experience Checkout Marketing Shipping 264

Retail TouchPoints

JULY 20, 2022

This is the seventh year of the Index , and while the company noted that top-performers “aggressively” rolled out optimized content, frictionless checkout and other cross-channel capabilities, there was a sizeable gap between industry leaders and their peers.

Consumer 288

Consumer Customer Experience Inventory Management Shopping 288

Retail TouchPoints

JULY 29, 2020

Open for just a few days or hours, these tech-infused spaces feature shoppable screens, virtual checkouts and gamification alongside carefully crafted concepts designed to showcase merchandise that’s specially curated for the event. Michael Cabra is Senior Product Manager, Global and Emerging Markets, Cybera.

Payment Services 200

Payment Services Fulfillment Location Consumer 200

Retail TouchPoints

JULY 30, 2020

With COVID-19 cases still on the rise, Americans are preparing differently for this back-to-school season,” said Dave Fisch, General Manager of Shopkick in an interview with Retail TouchPoints. “ A heightened focus on safety and savings will guide their purchasing behavior as the health and economic impacts of the pandemic prevail.”

Merchant Services 316

Merchant Services Advertising Apparel Consumer 316

Inside Retail

APRIL 4, 2024

According to Airwallex’s report, this was one of the biggest influencing factors to purchase, with 93 per cent of consumers claiming that this impacts their decision to follow through at the checkout. Consumers in Australia’s key markets of China, Hong Kong and Singapore were especially inclined to use social commerce.

Merchant Services 130

Merchant Services Payment Services Social Commerce Checkout 130

365 Retail

MARCH 1, 2022

We predict that the ongoing shift in buyer behaviour and subsequent move to online shopping will be the driving forces for brands to continue and even accelerate the pace of their Amazon digital transformation sales strategies, as well as use this as an opportunity to improve their digital commerce operations.

Social Commerce 111

Social Commerce Drop-Shipping Fulfillment Shopping 111

A1 Retail

AUGUST 25, 2021

Social commerce continues to be one of the fastest-growing channels for Shopify merchants as more and more creators rely on platforms to build their businesses and brands. From February 2020 to February 2021, installs of Shopify’s social commerce channels increased by 76%.

Social Commerce 81

Social Commerce Shopping Checkout Consumer 81

Inside Retail

MAY 2, 2021

Aaron Fidler, head of retail and commerce account management at Mastercard Australia, says the company’s latest Recovery Insights research shows that “roughly 20-30 per cent of the global Covid-related shift to digital is expected to be permanent. DoubleVerify found that content consumption has doubled during the pandemic.

Consumer 200

Consumer Social Commerce Shopping Returns 200

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

Self-service checkouts and frictionless experience are major drivers of this demand. In 2023, retailers will invest in back and front offices related to the supply chain, inventory management, distribution, tracking/tracing, and delivery/shipping. Fast and frictionless in-person shopping experiences have become an expectation in 2023.

Retail Trends 111

Retail Trends Social Commerce Shipping Consumer 111

365 Retail

OCTOBER 27, 2022

2 – Managing your cash and budgets. Q4 can be a busy and fast-paced time so without the right finance management, it’s easy to fall through the retail cracks. Secondly, social commerce is increasingly critical. Instead, you should be aiming to maximise all time profit through aiming high and setting tangible goals.

Checkout 98

Checkout Finance Social Commerce Advertising 98

Retail TouchPoints

NOVEMBER 10, 2020

“With so much clutter around online shopping, brands will have to differentiate themselves through messaging and experiences that stand for something people care about ,” said Rori Duboff, Managing Director of Strategy and Innovation at Accenture Interactive in an interview with Retail TouchPoints. “To

Shipping 246

Shipping Fulfillment Shopping Consumer 246

365 Retail

AUGUST 4, 2024

Dan Edelman, Vice President and UK General Manager, Merchant Services, American Express Driving personalised experiences Undeniably, the best customer experiences are personalised and seamless. For example, leveraging social commerce to capture more spend or running incentives to engage new customers.

Merchant Services 64

Merchant Services Customer Experience Payment Services Checkout 64

Inside Retail

OCTOBER 21, 2021

Johnson says that while the holiday season provides opportunities to sell a large number of products over a short period of time, retailers must also optimise their checkout performance to cope with peak sales volumes. Social media has turned into a hugely important driver of sales,” says Johnson.

Returns 130

Returns Merchant Services Shipping Payment Services 130

Hyken

MAY 28, 2021

This week we feature an article by Megan Wenzl, the SEO Content Manager at Linnworks. She discusses what retailers need to focus on when it comes to total commerce and the effortless economy.?. One aspect that adds to convenient shopping is providing a guest checkout option. Facebook is the most trusted social site for commerce.

Customer Experience 78

Customer Experience Checkout Returns Social Commerce 78