Retail TouchPoints

MAY 27, 2022

including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. Throughout 2022 we will test a new frictionless and personalized shopping experience — from the fitting room to checkout,” said Alan Boehme, CTO at H&M Group in a statement.

Checkout 299

Checkout Payment Services ATS Returns 299

Retail TouchPoints

JANUARY 21, 2025

As todays brands undergo a marketing transformation, understanding and managing these emotional peaks and valleys is the key to delivering great experiences that foster lasting relationships. For example, the checkout process, delivery time or product unboxing are often emotionally charged moments.

Customer Experience 285

Customer Experience Checkout Marketing Management 285

Retail TouchPoints

MAY 2, 2023

It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. What happens next, by way of return experience, most certainly impacts whether they will purchase from your business again.

Customer Retention 278

Customer Retention Returns Merchant Services Shipping 278

Retail TouchPoints

SEPTEMBER 27, 2023

Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities. Dropit layers AI technology into existing fulfillment systems to empower merchants to use real-time data that powers dynamic decision-making to balance inventory, optimize sourcing and streamline returns.

Returns 263

Returns Merchant Services Fulfillment Inventory Management 263

Inside Retail

JULY 14, 2024

What does a retailer do when it has developed a self-checkout system broadly considered in the industry as the best in the world? Like I expect self checkout to be hell and it was magic.” “It To improve the current self-checkout system, we need to keep evolving our RFID platform.” But we plan to keep on evolving the system.”

Checkout 244

Checkout Payment Services Apparel Inventory Management 244

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

Merchant Services 245

Merchant Services Returns Drop-Shipping Checkout 245

Inside Retail

NOVEMBER 14, 2024

In a competitive e-commerce environment, customers are most likely to return to shop where they have had the best experience. If you only drive conversion but don’t make sure that the process after checkout is smooth and enjoyable for customers, it doesn’t help you. Experience should always be a focus point,” says Osthus.

Checkout 130

Checkout Returns Customer Experience Shipping 130

Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

Payment Services 147

Payment Services Checkout Inventory Management Kiosk 147

Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

Merchant Services 207

Merchant Services Returns Payment Services Checkout 207

Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. With high-quality address data, retailers avoid the financial burden of undeliverable mail, unnecessary returns and address correction fees. Connect with Greg at greg.brown@melissa.com or LinkedIn.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Retail Focus

FEBRUARY 4, 2025

Predictive analytics provides retailers with a data-driven approach to demand planning and inventory management. AI can identify bottlenecks and optimise logistics, shipping routes, warehouse storage, and inventory management. Checkout-free stores powered by computer vision AI eliminate checkout lines and scan purchases automatically.

Inventory Management 163

Inventory Management Markdowns Checkout Customer Experience 163

Retail TouchPoints

APRIL 26, 2023

Retail managers now face employee management and safety challenges that require additional tools and oversight. The New Retail Environment During the pandemic, retailers added face mask requirements, set up social distancing rules for checkout lines and increased cleaning protocols for employee and customer safety.

Management 289

Management Checkout Planning Returns 289

Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. Dissatisfied customers may leave empty-handed, or worse, decide not to return.

Checkout 179

Checkout Promotions Kiosk Customer Experience 179

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — And process returns of stuff people don’t want! Each device can perform core transactional functions — such as the ability to accept card and cash payments and scan products for efficient checkouts — offline.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Another key challenge for Hot Topic’s inventory management system is ensuring its BOPIS options run smoothly even as it fulfills orders across multiple channels.

Inventory Management 278

Inventory Management Management Fulfillment Supply Chain Management 278

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. So, it is critical to optimise service and customer experience online.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

AUGUST 17, 2022

Adding automation to your digital marketing strategy enables you to manage and optimize important ad elements such as bids, keywords and ad text in real time to ensure your campaigns are always tweaked to get the best results for the least amount of spend. of online purchases were returned — up from 18.1% Incident management. “On

Payment Services 363

Payment Services Advertising Returns Checkout 363

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. close over the next two years.

Returns 248

Returns Fulfillment Checkout Marketing 248

Inside Retail

MARCH 17, 2022

Unified commerce is the new holy grail for retailers, promising previously unheard-of levels of customer insights and control over all elements of sales and inventory management. Buy online, return in-store. Smarter inventory management enabled by unified commerce allows stores to resell the item or return it to the warehouse.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Inside Retail

JANUARY 1, 2025

Simplify checkout: offer flexible payment options and guest checkout to reduce friction. On-site feedback widgets: include prompts for feedback on key pages, such as the checkout process or product detail pages. Simplify menus, add search filters, and improve category organisation.

Payment Services 130

Payment Services Checkout Customer Experience Returns 130

Inside Retail

MARCH 5, 2025

Rising acquisition costs will intensify the focus on checkout conversion As digital advertising costs soar, driven by aggressive bidding from global competitors like Shein and Temu, retailers must extract more value from each website visit. billion delivery performance will directly influence repeat purchases.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. An mPOS system converts any tablet or smartphone into a checkout point. Simplify Checkout and Boost Efficiency.

Payment Services 278

Payment Services Checkout Returns Customer Experience 278

Retail TouchPoints

SEPTEMBER 1, 2021

As COVID-19 restrictions continue to ease and more than half of Americans are now fully vaccinated, customers are steadily returning to in-store shopping as their confidence and comfort level with the physical shopping experience increases. IT glitches are more common throughout the retail industry than we think. The True Cost of IT Downtime.

Payment Services 278

Payment Services Checkout Customer Experience Returns 278

Inside Retail

MARCH 26, 2025

Shopify has been a key part of our online growth, providing advanced analytics and insights for data-driven decisions, the ability to test and scale global opportunities quickly, a streamlined checkout and payment system and integrated subscriptions and loyalty program. In what ways has it returned to “normal”?

Specialty Store 130

Specialty Store Returns Payment Services Consumer 130

I Vend

APRIL 2, 2025

If youre an ambitious mid-sized retailer, youre probably aware of retail management software, and understand that it can be a powerful tool to help you automate and streamline your operations. You know that its more than simply a point of sale, and that it offers a comprehensive platform for managing the entire retail operation.

Management 52

Management Payment Services Inventory Management Point of Sale 52

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

MARCH 10, 2023

Retailers often think about the checkout process as if it’s an isolated obstacle separate from the rest of the shopper journey, particularly on mobile devices. Even so, retailers can benefit when they view checkout challenges in the context of shoppers’ full range of expectations.

Checkout 147

Checkout Payment Services Shipping Accounting 147

Retail TouchPoints

MARCH 11, 2021

A frictionless return experience is critical. The survey found that returning an item ranked as the No. However, 60% of retailers surveyed do not allow shoppers to return or exchange an item during checkout, adding an unnecessary obstacle to flipping the return interaction from a loss to a profit.

Fulfillment 321

Fulfillment Inventory Management Returns Point of Sale 321

Retail TouchPoints

AUGUST 27, 2020

For example shoppers using the Amazon Dash Cart can skip the checkout line. Additionally, Alexa integration will help customers manage their shopping lists and navigate the aisles, and Amazon Echo Show smart displays stationed throughout the store will help customers come up with dinner plans and find specific items.

Checkout 290

Checkout Location Returns Shopping 290

Retail TouchPoints

SEPTEMBER 26, 2023

and Canada join an existing network of Wish Local pickup points, and Wish’s VP of Global Logistics and China General Manager Bill Zhang said that by the end of the year, the total number of pickup points available to Wish customers globally will hit 24,000. The 1,200 Pudo pickup points across the U.S.

Location 258

Location Drop-Shipping Shipping Returns 258

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.

Payment Services 304

Payment Services Checkout Drop-Shipping Customer Retention 304

Retail TouchPoints

AUGUST 31, 2023

Buy with Prime was designed to give Prime members fast, free delivery and easy returns through Amazon’s fulfillment network and ultimately help brands increase shopper conversion by about 25%. Amazon is bringing ‘Buy with Prime’ capabilities to Shopify merchants via a new app integration.

Merchant Services 264

Merchant Services Payment Services Fulfillment Checkout 264

Inside Retail

SEPTEMBER 3, 2024

Inventory management Predictive analytics: This helps optimise your stock levels, preventing overstocking and stockouts. We all know that omnichannel is a challenge to manage against the product and customer objectives of your brand or business. This means you can get the most out of each product you are selling.

Loss Prevention 245

Loss Prevention Checkout Shrinkage Supply Chain Management 245

Retail TouchPoints

APRIL 5, 2022

Mobile technology is transforming payments, making it easier, safer and more affordable for people to move and manage their money than ever before,” said Dan Schulman, President and CEO of PayPal at the time of the spinoff. “As Consumers are now more digital, and they’ve gotten into these habits. Those businesses will win over time.

Merchant Services 361

Merchant Services Payment Services Checkout Consumer 361

Inside Retail

SEPTEMBER 18, 2023

An Australian Asian grocery retailer that is progressively installing automated cash-handling devices across its store network says the technology has cut customer checkout waiting times, reduced manual labour for its staff – and boosted its bottom line. Most could only provide standalone front-office or back-office solutions.

Grocer 279

Grocer Payment Services Checkout Management 279