Inside Retail

SEPTEMBER 27, 2021

Discount retailer Aldi may be a novice when it comes to in-store technology in Australia, but it has plans afoot in the UK to launch an advanced system that will replace checkout entirely. Checkout-free technology is still in its infancy in Australia. Other retailers have followed suit with checkout-free tech.

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Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year. The modern flow of the store, including self-checkout, will enhance efficiency and convenience for everyone.

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Retail TouchPoints

NOVEMBER 16, 2020

CVS Pharmacy has implemented touch-free checkout using PayPal and Venmo QR codes at all 8,200 standalone retail locations, reaching a milestone set at the start of the partnership in July 2020. Those without existing PayPal or Venmo accounts can sign up and link their preferred payment method within minutes.

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Retail TouchPoints

NOVEMBER 1, 2022

Location-Powered Experiences Drive Results. Leading retailers have addressed these challenges head-on by adopting new technology such as location infrastructure. Leading retailers have addressed these challenges head-on by adopting new technology such as location infrastructure. Offer rapid turnaround for on-premise orders.

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Retail TouchPoints

JUNE 14, 2022

Holiday Oil Company , a convenience store retailer with 67 locations in Utah, has selected the Gilbarco Veeder-Root Passport Express Lane self-checkout system, to help ease its labor challenges and create a frictionless shopping experience. For employees, it helps balance out staffing shortages and maintain store standards.

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Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. location, with additional locations getting the upgrades later this year.

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Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. We will not have to relocate merchandise, replace shelves or build an entirely new store to implement autonomous checkout.”.

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Retail TouchPoints

MARCH 18, 2024

Following a 200 -store test that limited customers using self-checkout to a maximum of 10 items, Target has rolled out Express Self-Checkout to its nearly 2,000 stores nationwide. The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By

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Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list. locations in August 2024.

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Retail TouchPoints

JANUARY 12, 2025

Initially focused on providing an easy way for athletes (Dicks name for its customers) to learn more about products via an in-store barcode scanning feature, the app has continued to incorporate new features that remove friction from the checkout process, such as like autocomplete address suggestions.

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Retail TouchPoints

MARCH 3, 2022

After a successful pilot of stationary self-checkout technology at its recently renovated NYC flagship store, Bed Bath & Beyond will deploy solutions from NCR at select locations nationwide. “As NCR has been an incredible partner along this journey and its self-checkout solution brings an important capability to our stores.

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Retail Focus

MARCH 13, 2025

Shopping experiences in stores are no longer limited to simply browsing and buying products; they are becoming immersive, data-driven experiences that seamlessly merge the physical and digital realms. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

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Retail TouchPoints

MAY 17, 2024

This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. But there is a more middle-of-the-road area of self-checkout that is currently growing by leaps and bounds — smart carts. So, What’s it Like to Actually Shop with a Smart Cart?

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Retail TouchPoints

DECEMBER 17, 2021

GIANT has added frictionless just walk out technology at a grab-and-go convenience store located at its Philadelphia ecommerce fulfillment center. Once an individual downloads the app, they can simply scan in, shop and walk out. It’s that easy. Shoppers can grab a snack, a salad, fresh fruit or even a carton of milk as they head home.

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Retail TouchPoints

SEPTEMBER 30, 2020

Walmart has unveiled a reimagined store design, with a new look and feel that focuses on a digitally enabled shopping experience. At the entrance, clean, colorful iconography and a store directory welcome customers and encourage them to download and use the Walmart app while they shop.

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Retail TouchPoints

FEBRUARY 17, 2022

Global travel retailer WHSmith has opened its first North American retail location inside the redesigned Terminal B concourse at New York City’s LaGuardia airport. The store is equipped with Amazon ’s Just Walk Out (JWO) technology, offering travelers a checkout-free shopping experience. “As

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Retail TouchPoints

APRIL 14, 2023

American Eagle Outfitters and ThredUp have launched RE/AE, a resale shop for secondhand and exclusive vintage American Eagle clothing, located at ae.thredup.com, curated by American Eagle and powered by ThredUp’s Resale-as-a-Service (RaaS). Each product links directly to ae.thredup.com for a seamless checkout experience.

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Retail TouchPoints

JULY 16, 2024

SSP currently operates 55 of these franchised M&S locations across the UK. The renewed Liverpool Street Mezzanine store provides a good taste of what’s in store for other M&S convenience locations. The location now includes an additional entrance as well as revamped chilled and floral sections.

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Retail TouchPoints

MARCH 30, 2021

Amazon has now opened a dozen locations of its technology-driven grocery store concept, Amazon Fresh , with its latest store opening in Long Beach, Calif. Tech features of the new concept — ranging in size from 30,000 to 45,000 square feet — include the Amazon Dash Cart, which enables customers to skip the checkout line.

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Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

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Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. As more people opt for the convenience of online shopping, the ease with which packages can be stolen has become a significant risk. Our recent research reveals that over a third of U.S.

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Retail TouchPoints

DECEMBER 5, 2024

They need to keep track of what’s new, what’s unique to their location and what just went on sale. For example, a retailer’s flagship locations could have POS software running on fixed tills and also on mobile devices to assist with line-busting and in-aisle service. Excellent brand ambassadors are like traffic magnets.

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Retail TouchPoints

JANUARY 26, 2022

Amazon is bringing its Amazon Go convenience store format to the suburbs with the launch of a location in Mill Creek, Wash. The retailer also is planning an Amazon Go location in the Los Angeles metro area. in the coming months, according to Business Insider , MarketWatch and other media outlets.

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Location Store Layout Checkout Planning 264

Retail TouchPoints

JANUARY 31, 2025

Results from Retail TouchPoints 2024 Store Design & Experience Survey prove just how top-of-mind in-store retail media is: 44% of respondents noted that their top challenge was determining how best to bring new digital media and technology elements into their locations.

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Retail TouchPoints

FEBRUARY 16, 2023

As a result of these new approaches, customers now expect a secure, seamless shopping experience whether they are shopping in-person or online. One of the most common complaints customers have is waiting too long in checkout lines. Identifying customers also can help retailers discreetly personalize their shopping experience.

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Payment Services Shopping Checkout Customer Experience 275

Retail TouchPoints

JANUARY 30, 2025

CVS has launched a new app designed to serve as a one-stop shop for customers to do everything from managing their prescriptions and vaccinations to accessing coupons and opening locked display cases in stores. As a company, we are super focused on improving the health care experience, said Tilak Mandadi, EVP at CVS Health in a statement.

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Retail TouchPoints

JUNE 28, 2022

German supermarket chain REWE Group has introduced autonomous store technology at a 4,300-square-foot Schönhauser Allee location in Berlin’s Prenzlauer Berg neighborhood, using Tel Aviv, Israel-based Trigo frictionless checkout. Payments are collected and receipts are issued digitally.

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Retail TouchPoints

OCTOBER 29, 2020

Walmart will test combining store/fulfillment center locations at four existing stores, using them as test beds for new technology, digital tools and physical enhancements. The stores will focus on implementing new tools that can help speed up both customer service and order fulfillment. in a statement. in a statement.

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Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. You should be capable of easily opening up autonomous shops, and it needs to be cost-effective.”.

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Retail TouchPoints

MAY 28, 2021

Consumers are increasingly drawn to convent checkout experiences, from mobile POS and self-checkout to grab-and-go tech, and now even autonomous stores. The fully autonomous NanoStore is customizable and can be operated in any location with Verizon 5G coverage. Autonomous Retail Becoming a Global Phenomenon.

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Retail TouchPoints

MAY 12, 2021

To gather insights as part of the Post Occupancy Evaluation process, T&C and the Building Performance team at Cushing Terrell developed and distributed a survey to T&C’s customer base across their six store locations. Many noted that their positive perception of T&C’s COVID-19 response has increased their loyalty. Looking Ahead.

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Retail TouchPoints

DECEMBER 22, 2023

Engaging with shoppers in real time as they leisurely walk through your store is essential for creating lasting connections that go beyond checkout — and keep them coming back for more. Endless aisles also build trust and loyalty through an all-around improved shopping experience.

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Retail TouchPoints

SEPTEMBER 10, 2021

Amazon will let Whole Foods customers “skip the checkout line” at two new Just Walk Out-enabled locations, in Washington, D.C. Seven Whole Foods locations in the Seattle area already are using the Amazon One contactless payment solution , which allows customers to pay by scanning their palm.). and Sherman Oaks, Calif.,

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Retail TouchPoints

NOVEMBER 10, 2022

Personalized shopping tool Checkmate is designed to help shoppers discover brands, apply discounts and manage their orders post-purchase. The solution aims to automatically help consumers keep track of their orders and generate discounts without increasing spam emails, track all orders and manage all your gift cards in one central location.

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Inside Retail

JANUARY 1, 2025

Use this data to make the shopping experience more relevant and engaging: Personalised recommendations: tailor product suggestions based on individual purchase history or browsing behaviour. By leveraging these tactics, retailers can build on the momentum of holiday shopping to encourage repeat purchases.

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Payment Services Checkout Customer Experience Returns 130

Retail TouchPoints

FEBRUARY 23, 2022

To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy. It also requires businesses to create a digital wallet, obtain a shareable QR code and keep track of every checkout location.

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Retail TouchPoints

JANUARY 10, 2022

The Ochama shops, located in Leiden and Rotterdam, carry everything from food to home furnishings and are operated entirely by robots. Ochama takes a different approach from Amazon Go , which mimic traditional store shopping experiences in locations like a 10,400 -square-foot grocery store in Seattle.

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