Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 These time-saving and convenient offerings make it easier than ever for shoppers to take an a la carte approach to their food shopping. One technology solution that enriches customer experience is self-checkout.

Grocer 251

Grocer Checkout Customer Experience Promotions 251

Retail TouchPoints

JANUARY 12, 2025

Initially focused on providing an easy way for athletes (Dicks name for its customers) to learn more about products via an in-store barcode scanning feature, the app has continued to incorporate new features that remove friction from the checkout process, such as like autocomplete address suggestions.

Sporting Goods 275

Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list. locations in August 2024.

Fulfillment 278

Fulfillment Supermarket Grocer Checkout 278

Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year. The modern flow of the store, including self-checkout, will enhance efficiency and convenience for everyone.

Planning 278

Planning Checkout Location Marketing 278

Retail Focus

MARCH 13, 2025

Shopping experiences in stores are no longer limited to simply browsing and buying products; they are becoming immersive, data-driven experiences that seamlessly merge the physical and digital realms. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

Payment Services 147

Payment Services Checkout Inventory Management Kiosk 147

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. As more people opt for the convenience of online shopping, the ease with which packages can be stolen has become a significant risk. Our recent research reveals that over a third of U.S.

Fulfillment 274

Fulfillment Consumer Customer Experience Checkout 274

Retail TouchPoints

NOVEMBER 5, 2024

The in-store grocery shopping experience has held on to its appeal, even as supermarket retailers have realized that they also need to offer customers simple, yet personalized, digital commerce options. Albertsons also has recognized the major role that mobile devices play in grocery shopping.

Supermarket 276

Supermarket Shopping Merchant Services Consumer 276

Retail TouchPoints

DECEMBER 5, 2024

They need to keep track of what’s new, what’s unique to their location and what just went on sale. For example, a retailer’s flagship locations could have POS software running on fixed tills and also on mobile devices to assist with line-busting and in-aisle service. Excellent brand ambassadors are like traffic magnets.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

RETAIL MANAGEMENT SOFTWARE

JULY 22, 2025

Shopping cart abandonment remains a major hurdle in e-commerce. According to the National Retail Federation (NRF), over 70% of online shopping carts are abandoned before the checkout process. According to the National Retail Federation (NRF), over 70% of online shopping carts are abandoned before the checkout process.

Drop-Shipping 83

Drop-Shipping Payment Services Checkout Shopping 83

Retail TouchPoints

JANUARY 31, 2025

Results from Retail TouchPoints 2024 Store Design & Experience Survey prove just how top-of-mind in-store retail media is: 44% of respondents noted that their top challenge was determining how best to bring new digital media and technology elements into their locations.

Visual Merchandising 299

Visual Merchandising Advertising Beauty and Health Marketing 299

Retail TouchPoints

APRIL 1, 2025

Filling a grocery cart is perhaps the one retail experience we all share on a regular basis, more than shopping for clothes, tools or any other retail category. Why is marrying up the in-store and online grocery shopping experience the next big thing in grocery? boasting 365 locations. boasting 365 locations.

Grocer 147

Grocer Checkout Point of Sale Advertising 147

Small Biz Trends

JULY 25, 2025

Designing an effective retail shop floor plan is vital for enhancing customer experience and boosting sales. You need to take into account factors like customer flow, product placement , and the overall shopping environment. Align checkout areas with customer flow to reduce wait times and encourage impulse purchases.

Planning 67

Planning Shopping Checkout Store Layout 67

Inside Retail

JANUARY 1, 2025

Use this data to make the shopping experience more relevant and engaging: Personalised recommendations: tailor product suggestions based on individual purchase history or browsing behaviour. By leveraging these tactics, retailers can build on the momentum of holiday shopping to encourage repeat purchases.

Payment Services 130

Payment Services Checkout Customer Experience Returns 130

Inside Retail

FEBRUARY 2, 2025

A survey by software broker Capterra showed 78 per cent research products on platforms like TikTok before purchasing and 54 per cent have shopped directly through social media apps; however, the Love Song survey by Live Nation found that 83 per cent prioritise real-world experiences over digital ones.

Social Commerce 130

Social Commerce Payment Services Beauty and Health Checkout 130

Retail TouchPoints

JULY 11, 2025

They must guide users effortlessly from discovery to checkout, while fostering trust, loyalty and long-term engagement along the way. Can users quickly locate in-store availability? Success lies in designing digital journeys that do more than look good. Optimized UX in retail combines strategic thinking with smart design.

Merchant Services 147

Merchant Services Payment Services Checkout Inventory Management 147

365 Retail

JULY 10, 2025

The new capability allows customers to scan products as they shop, view real time updates of their total spending and savings, and complete payment at a self checkout terminal. Integrated into Lidl Plus, it’s designed to offer customers a smarter, faster, and more flexible way to shop.

Payment Services 64

Payment Services Checkout Shopping Customer Experience 64

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. Deliver an omnichannel experience Data from Forbes shows that 73 per cent of consumers today expect a seamless and flexible customer journey when shopping and returning items – both online and offline.

Fulfillment 130

Fulfillment Returns Customer Experience Inventory Management 130

Inside Retail

NOVEMBER 18, 2024

Last month, food delivery company Deliveroo expanded its ‘Deliveroo Shopping’ service into Singapore, enabling consumers to order retail goods on demand, alongside its existing restaurant food and grocery offering. This shift is reflected in the launch of Deliveroo Shopping.” million this year.

Merchant Services 130

Merchant Services Checkout Consumer Shopping 130

Inside Retail

JULY 15, 2025

From a young age, he had enjoyed shopping with his parents and friends, so it seemed a natural fit to see what it would be like working in a store when he had to choose where to fulfil his work experience. “I I loved it.

Fast Fashion 130

Fast Fashion Fashion Promotions Checkout 130

Small Biz Trends

JUNE 19, 2025

Define Your Target Audience: Knowing your target demographic and their shopping behaviors allows for tailored product offerings and effective marketing strategies. Understand their shopping habits and motivations, which shapes product selection and marketing strategies. Aim for locations with high visibility and easy access.

Store Layout 106

Store Layout Promotions Inventory Management Advertising 106

Retail Gazette

APRIL 10, 2025

Customers can select the delivery option at checkout, with all customer service and communication remaining under the retailers branding. The service will initially be available to customers shopping through Tescos online platform, where they will be informed that Deliveroo powers the delivery service.

Grocer 116

Grocer Supermarket Fulfillment Checkout 116

Small Biz Trends

JULY 14, 2025

Key Takeaways Store Layout Significance: The design of a store layout is crucial for shaping the customer shopping experience and influencing purchasing decisions. When you step into a store, the layout plays a crucial role in shaping your shopping experience. What Is Store Layout?

Store Layout 86

Store Layout Customer Experience Visual Merchandising Boutique 86

Retail Wire

JUNE 3, 2025

nationwide, and certain locations are also opening earlier in the day. Embracing Digital Checkout Technology Per a separate report from Men’s Journal , Vachris hinted at new technology that will speed up and simplify member checkout during the company’s third-quarter earnings call. and Block Inc.,

Payment Services 100

Payment Services Checkout Finance Location 100

Retail Focus

DECEMBER 6, 2024

It involves connecting the dots between various touchpoints, including online stores, physical locations, customer support, and marketing communications. Purchase Stage: Closing the Sale Once a customer is ready to buy, email marketing can streamline the purchase process and enhance the shopping experience.

Customer Experience 130

Customer Experience Marketing Customer Retention Promotions 130

365 Retail

NOVEMBER 26, 2024

The revamped space introduces cutting-edge technology, an elevated shopping experience, and a curated selection of fashion, beauty, and home collections. Additionally, mobile checkouts allow for a seamless purchasing experience anywhere on the shop floor, complemented by self-service checkouts.

Checkout 64

Checkout Fashion Shopping Location 64

M19 Retail

DECEMBER 4, 2024

With mPOS, sales associates are not bound by a traditional checkout counter. The ability to complete transactions at any location within the store enhances customer engagement and alleviates the frustration of long checkout lines, contributing to higher customer satisfaction levels.

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

Small Biz Trends

JUNE 17, 2025

Streamline the Decision Process: Ensure a smooth and convenient checkout experience, whether online or in-store. Ensure that your checkout process is smooth and simple, whether in-store or online. Personalization Personalization creates a unique shopping experience for customers. Ease of purchasing plays a crucial role here.

Customer Experience 80

Customer Experience Payment Services Checkout Returns 80

Retail Gazette

MARCH 7, 2025

The supermarket’s store, which opened in late February, is the first to feature the updated design and layout, and is being followed by similar changes at two new London locations, Sainsburys Bermondsey Square and Sloane Avenue. Sainsburys has also introduced a self-serve locker for on-demand deliveries, a new service for the company.

Supermarket 93

Supermarket Grocer Checkout Location 93

365 Retail

MAY 6, 2025

Users now make shopping decisions based on the efficiency and personal touch of their mobile experience in addition to personalised mobile shopping itself. Seamless Mobile Checkout: Less Friction, More Revenue Cart abandonment is still one of the biggest pain points in mobile retail. Gamified experiences with tier-based rewards.

Payment Services 52

Payment Services Checkout Customer Retention Consumer 52

365 Retail

JANUARY 29, 2025

At the heart of Gecks offering is the UltimateShopper Plus , a pioneering smart shopping trolley that enhances the shopping experience while giving retailers a competitive edge. Cost Savings : Significantly lowers staffing costs and eliminates operating expenses for traditional checkout systems.

Payment Services 52

Payment Services Checkout Shopping Loss Prevention 52

A1 Retail

JUNE 9, 2025

Looking ahead, the retailer aims to open 10 new stores annually, focusing on new locations where it can bring its combination of style, quality, and value to customers for the first time. In addition to new store openings, Matalan will invest in significant upgrades for 30 existing stores each year.

Store Layout 66

Store Layout Checkout Location Fashion 66

Small Biz Trends

JUNE 10, 2025

Key Takeaways Hybrid Retail Model: Click and mortar combines physical stores and e-commerce platforms, enhancing shopping convenience for customers. Enhanced Customer Experience: This model provides consumers with the flexibility to shop in-store or online, often leading to increased customer satisfaction and engagement.

Payment Services 80

Payment Services Inventory Management Customer Experience Consumer 80

Small Biz Trends

JULY 23, 2025

Design a thoughtful layout with clear sightlines and stopping points to facilitate a smooth shopping experience and extend browsing time. Furthermore, soft lighting can improve the shopping experience by nurturing intimacy, making customers feel more exclusive. What Are the Important Elements of Store Design?

Visual Merchandising 67

Visual Merchandising Store Layout Cross Merchandising Promotions 67

Retail TouchPoints

MAY 13, 2025

From first impressions at checkout to last-mile delivery and ongoing customer engagement, clean and complete address data isnt just operationally helpful its essential to a retailers ability to scale efficiently and serve customers effectively. The example assumes an online shop sends 278 packages per day, or nearly 100,000 parcels annually.

Shipping 147

Shipping Fulfillment Checkout Customer Experience 147

365 Retail

NOVEMBER 28, 2024

By combining its previous unit with adjacent space, the popular streetwear retailer has created a modernised shopping experience that offers a wider product selection and enhanced in-store features. The recommitment of established retailers underscores Merry Hill’s appeal as a thriving shopping destination.

ATS 64

ATS Payment Services Checkout Apparel 64

Retail Gazette

JULY 3, 2025

This year has already seen a wave of retail concept launches focused on blending personalised service, interactive technology, and lifestyle-led environments — all aimed at creating memorable shopping journeys that stand out in a competitive market. Here are six retailer concepts launched so far in 2025.

Beauty and Health 59

Beauty and Health Payment Services Kiosk Fashion 59

365 Retail

JANUARY 29, 2025

As shopping habits evolve, integrating smart displays, automation, and immersive retail experiences is key to staying competitive. Learn how smart lighting and automation can improve energy efficiency and create dynamic shopping environments.

Kiosk 64

Kiosk Payment Services Checkout Returns 64