Retail TouchPoints

SEPTEMBER 26, 2023

Discount ecommerce app Wish has teamed up with parcel pickup and drop-off network Pudo to offer customers click-and-collect options at more than 1,200 locations across the U.S. One of Wish’s biggest tactics to turn the tide has been improving the shipping experience in terms of both cost and speed. and Canada. on all orders over $10.

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Location Drop-Shipping Shipping Returns 258

Retail TouchPoints

JANUARY 24, 2025

Step One: Dont Make Returns Harder than they Need to be Retail, particularly online retail, is all about reducing friction: fast page load times, lots of product detail and simple, intuitive checkout processes.

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Returns Apparel Consumer Checkout 278

Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. Every country has its own unique address formats, and inconsistencies can lead to costly errors in cross-border shipping.

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Merchant Services Payment Services Supply Chain Management Shipping 179

Retail TouchPoints

NOVEMBER 6, 2024

Our poll shows that over half of American shoppers would now prefer to use shipping to a local Access Point to avoid the risk of theft. By allowing customers to collect their packages from local Access Point locations, like UPS Stores or CVS, these services reduce the risk of theft and offer added convenience.

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Fulfillment Consumer Customer Experience Checkout 274

Retail TouchPoints

NOVEMBER 3, 2021

Simplifying Checkout In this case, “simplifying checkout” means embracing “self-checkout.” To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it.

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Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

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Checkout Payment Services Kiosk Advertising 278

Inside Retail

JUNE 4, 2024

As of July 16, a range of Glossier products will be available in 70 Mecca stores across Australia and New Zealand for the first time ever – allowing consumers to shade-match and swatch-test products before checkout.

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Wholesale Checkout Shipping Consumer 278

Retail TouchPoints

JUNE 23, 2022

Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout. Digital wallets address both issues by storing card data for shoppers and by shielding it from retailers at checkout. Customers who can pay easily without security fears are more likely to complete checkout.

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Payment Services Checkout Drop-Shipping Customer Retention 304

Retail TouchPoints

JANUARY 26, 2023

The club retailer also plans to open more than 30 larger-format stores, most of which will include enhanced perimeter departments, bigger healthcare spaces and dedicated areas for curbside pickup, home delivery and ship-from-store orders. The retailer also completed a chainwide rollout of inventory-scanning robots in October 2022. “As

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Fulfillment Checkout Shipping Location 278

Inside Retail

MAY 27, 2024

From the moment a shopper hits your checkout to the moment your package lands safely in their hands, they are judging you. First, they assess the security and simplicity of your shipping page. The question is, what do they want at each stage of the delivery journey? Then, they weigh up whether you offer the best options for delivery.

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Drop-Shipping Checkout Customer Retention Shipping 263

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022. As a result, 78% of Americans will live within 10 miles of a Return Bar.

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Merchant Services Returns Drop-Shipping Checkout 245

Retail TouchPoints

NOVEMBER 17, 2021

Service extends to the product information you provide (perhaps through digital signage), the checkout offerings in your stores (many shoppers prefer self-checkout), and everything in between. Customers generally do not want to wait for their goods if they can get them sooner, and shipping costs continue to rise.

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Checkout Shopping Customer Experience Returns 334

Retail TouchPoints

AUGUST 1, 2022

Available to retailers that also sell on the Amazon Marketplace, the expanded seller offering will see Amazon associates pick up and deliver online orders from retailers’ stores to Prime members who select the option at checkout. Seattle and Washington D.C. It’s like DoorDash for retail, with the Amazon logo on top. “We

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Merchant Services Fulfillment Checkout Location 278

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

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Fulfillment Inventory Management Returns Point of Sale 321

Retail TouchPoints

SEPTEMBER 2, 2021

Traditionally, when customers ordered products or goods online, they were shipped to their house. Introducing BOSS (buy online, ship to store) for items not currently stocked in stores that customers still want to pick up there. Smart lockers are a modern order fulfillment self-checkout solution.

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Fulfillment Checkout Shipping Customer Experience 262

Inside Retail

NOVEMBER 14, 2024

With a real-time view of inventory data, order management systems enable you to meet consumer expectations by intelligently matching customer location data with inventory location, fulfilment costs and optimal routing, all within microseconds. That ensures you make the correct fulfilment and delivery decisions for every order.

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Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

NOVEMBER 17, 2020

Instead, list expected delivery dates or show locations where the item is in stock nearby. Do it BEFORE checkout: Everything to do with product availability and shipping should be clearly and effectively communicated before the checkout process starts.

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Checkout Fulfillment Advertising Shipping 232

Retail TouchPoints

APRIL 5, 2023

Additionally, GNC will enhance the checkout process with a fully mobile POS system that will streamline curbside pickup, same-day delivery and online sales at GNC.com. “Our brick-and-mortar locations play a fundamental role in our business far beyond serving as a retail destination,” said Nate Frazier, COO at GNC in a statement.

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Checkout Shipping Location Consumer 264

Small Biz Trends

AUGUST 24, 2022

If you are looking for a business investment that can be modular, comes with relatively low running costs, and has a compact work space perhaps you should consider opening a shipping container business. What is a Shipping Container Business? The Business of Shipping Containers. Best Shipping Container Business Ideas.

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Shipping Outdoor Shopping Location 98

Retail Focus

OCTOBER 6, 2021

(NYSE: ANF), opened a new store on the 17th September 2021, located at 150 Regent Street in the heart of London’s busiest shopping district. The Abercrombie & Fitch Regent Street location is one of the most culturally significant stores we have opened globally.

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Retail TouchPoints

JULY 2, 2020

We want a wide variety of purchasing choices, seamless integration between online and offline shopping, frictionless checkout, and (most importantly for many) rapid deliveries. Rather than buying or leasing facilities, companies can take advantage of a 3PL provider’s established fulfillment centers located across multiple regions.

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Fulfillment Shipping Checkout Location 290

Retail TouchPoints

FEBRUARY 15, 2022

Meanwhile, rising energy, shipping and labor costs means higher prices for many grocery items. Since digital grocery has grown, however, many have strayed to Amazon, Walmart and other providers because location no longer matters. Merchandise assortments will shrink dramatically.

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Grocer Payment Services Checkout Shipping 321

Retail Focus

DECEMBER 6, 2024

It involves connecting the dots between various touchpoints, including online stores, physical locations, customer support, and marketing communications. Provide a seamless transition to checkout with direct links. Email marketing can provide value through order confirmations, shipping updates, and follow-up communications.

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Customer Experience Marketing Customer Retention Promotions 130

Retail TouchPoints

FEBRUARY 16, 2022

For example, an easily navigable checkout page does little good when the product pages are frustrating for people with certain disabilities. Make sure the “Sign In” and “Create an Account” links are easily located and can be recognized by a screen reader for visually impaired users. Accessibility Must Cover the Entire Shopper Journey.

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Shopping Checkout Accounting Shipping 317

Retail TouchPoints

NOVEMBER 10, 2020

Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves. Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves.

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Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

NOVEMBER 9, 2021

Data also can help retailers make the most of whatever inventory they already have in warehouses as shipping capacity becomes more limited during the busy season. Improve the process with dedicated people and dedicated in-store locations that don’t interfere with in-store shoppers,” said Driscoll.

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Fulfillment Drop-Shipping Shipping Consumer 306

Retail TouchPoints

AUGUST 13, 2021

And then on the other side you have ecommerce technology advancing enough to be able to power headless capabilities, like a headless checkout within someone else’s app. Can it be shipped to me? But that’s a big systems challenge for merchants because [to do that] they’ve got to have multi-location inventory awareness.

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Merchant Services Payment Services Fulfillment Advertising 299

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. The checkout counter is located at the back of the store, and we do have ‘impulse buy’ items near the pickup area.”. Click-and-collect, a.k.a.

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Retail TouchPoints

APRIL 27, 2021

The partnership was forged to help retailers better manage their shipping and logistics and allow them to offer an improved last-mile delivery experience. The integration will give Adobe merchants access to FedEx post-purchase logistics intelligence that can help them drive demand, reduce cost and gain customer insights.

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Merchant Services Drop-Shipping Payment Services Shipping 147

Inside Retail

NOVEMBER 29, 2022

It wasn’t even necessarily a scan and pick-by-location system, it was almost paper-based. Obviously, there’s complications with duties and taxes, but we’ve been bolstering our checkout to be able to cater for those additional complexities,” she added. It was incredibly manual and inefficient,” said Diez-Simon. “If

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Payment Services Fulfillment Checkout Fashion 245

Retail TouchPoints

APRIL 12, 2024

After MrConsumer was inadvertently charged tax at checkout, he details a series of confusing conversations with Walgreens’s staff about how sales tax works and his eligibility for a refund. A few years back, an attorney sued several wineries for allegedly not collecting sales tax on shipping charges in Illinois.

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Payment Services Checkout Shipping Point of Sale 255

M19 Retail

DECEMBER 4, 2024

With mPOS, sales associates are not bound by a traditional checkout counter. The ability to complete transactions at any location within the store enhances customer engagement and alleviates the frustration of long checkout lines, contributing to higher customer satisfaction levels.

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Payment Services Checkout Inventory Management Customer Retention 52

Inside Retail

JUNE 13, 2024

Marcus Spurrell, (pictured above), CEO of software company Dmall International, is the former chief digital officer of Hong Kong-headquartered DFI Retail Group who after overseeing the implementation of Dmall’s software across the DFI businesses jumped ship to lead the tech company’s international division.

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Inside Retail

APRIL 30, 2024

Team Global Express e-Care is the carrier’s new direct-to-consumer shipping solution, partnering with e-commerce retailers to enable confidence, choice and control. Will this store deliver to my location? In the furiously competitive landscape of online retail, unlocking progress in customer experience is the route to business growth.

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Shipping Customer Experience Checkout Returns 147

Retail TouchPoints

AUGUST 31, 2022

More retailers offering mobile checkout would mean shorter cashier lines and free up associates to focus on customer service, BOPIS and curbside. Jack Stratten, Senior Trends Consultant, Insider Trends : “Experiential retail can help time-poor customers to achieve more in a single location, giving them a reason to visit and to stay longer.

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Retail TouchPoints

DECEMBER 22, 2023

Engaging with shoppers in real time as they leisurely walk through your store is essential for creating lasting connections that go beyond checkout — and keep them coming back for more. When an item is out of stock, for example, endless aisles let in-store shoppers use online channels to order those items to be shipped to them directly.

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Shopping Checkout Consumer Visual Merchandising 299

Retail TouchPoints

DECEMBER 23, 2022

Discounting and perks like free shipping have been successful drivers of Black Friday and Cyber Monday campaigns; however, dropping prices is not a winning strategy that creates a path to profitability. Minimizing perks like free shipping and employing more efficient acquisition models will also fuel topline growth.

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