Retail TouchPoints

SEPTEMBER 27, 2023

Dropit layers AI technology into existing fulfillment systems to empower merchants to use real-time data that powers dynamic decision-making to balance inventory, optimize sourcing and streamline returns.

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Returns Merchant Services Fulfillment Inventory Management 263

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

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Location Shopping Fast Fashion Checkout 272

Retail TouchPoints

SEPTEMBER 26, 2023

Discount ecommerce app Wish has teamed up with parcel pickup and drop-off network Pudo to offer customers click-and-collect options at more than 1,200 locations across the U.S. This partnership amplifies convenience by enabling hassle-free package retrieval from numerous locations,” said Zhang in a statement. “In and Canada.

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Location Drop-Shipping Shipping Returns 258

Retail TouchPoints

DECEMBER 5, 2024

They need to keep track of what’s new, what’s unique to their location and what just went on sale. And process returns of stuff people don’t want! For example, a retailer’s flagship locations could have POS software running on fixed tills and also on mobile devices to assist with line-busting and in-aisle service.

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Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

Merchant Services 245

Merchant Services Returns Drop-Shipping Checkout 245

Retail TouchPoints

FEBRUARY 17, 2022

Global travel retailer WHSmith has opened its first North American retail location inside the redesigned Terminal B concourse at New York City’s LaGuardia airport. The store is equipped with Amazon ’s Just Walk Out (JWO) technology, offering travelers a checkout-free shopping experience. “As

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Location ATS Checkout Returns 262

Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

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Merchant Services Returns Payment Services Checkout 207

Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

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Payment Services Checkout Inventory Management Kiosk 147

Retail TouchPoints

SEPTEMBER 21, 2023

This tool sits alongside virtual try-on technology for apparel products; and The ability to save receipts in the app , making them easily accessible for reference or in the case of returns. Customers also can start the return process on their phone and then drop off the item with Curbside Return Service.

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Checkout Returns Apparel Location 264

Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. With high-quality address data, retailers avoid the financial burden of undeliverable mail, unnecessary returns and address correction fees.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. So, it is critical to optimise service and customer experience online.

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Fulfillment Returns Customer Experience Management 130

Inside Retail

JANUARY 1, 2025

Dynamic content: optimise your website and email communications to display content that aligns with customer preferences, such as location-based offers or recently viewed products. Simplify checkout: offer flexible payment options and guest checkout to reduce friction. Targeted campaigns: segment customers into groups (e.g.,

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Payment Services Checkout Customer Experience Returns 130

Retail TouchPoints

AUGUST 6, 2024

The delivery platform also has created a Wallet feature; live activity tracking for orders in process; add-on recommendations at checkout; and a more automated process for reporting problems with an order. Returning customers see recommendations based on their past order history, such as merchants that are similar to their recent orders.

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Merchant Services Checkout Returns Supermarket 278

Retail TouchPoints

AUGUST 27, 2020

The first shop, located in the Woodland Hills neighborhood of Los Angeles, will open to select customers on Aug. The location will be 35,000 square feet in size, according to CNBC. For example shoppers using the Amazon Dash Cart can skip the checkout line. 27 before opening to the public in the coming weeks.

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Checkout Location Returns Shopping 290

Retail TouchPoints

OCTOBER 24, 2023

The retailer will soon return to both digital and physical retail, less than four months after it was purchased out of bankruptcy by baby care brand Dream on Me. The swift return of the bankrupt baby retailer follows on the similarly speedy relaunch of former parent company Bed Bath & Beyond , which was acquired by Overstock.com.

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Point of Sale Returns Checkout Location 299

Inside Retail

JULY 10, 2022

A new ‘ As-Is Online ’ section on the Ikea website lets customers access discontinued items, used showroom display items as well as pre-loved goods returned through the business’ Buy Back service. Once reserved online, customers can make the purchase by visiting their selected store’s As-Is area, located near the checkout area.

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Home Furnishings Checkout Returns Location 278

Retail TouchPoints

MARCH 11, 2021

“The ecommerce uptick of the last 12 months has necessitated a realignment of how retailers approach leveraging store associates, locations and inventory,” said Kevin Swanwick, VP, Store Solutions at Manhattan Associates in a statement. A frictionless return experience is critical.

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Fulfillment Inventory Management Returns Point of Sale 321

Retail TouchPoints

SEPTEMBER 19, 2023

Eight of our concessions locations are already using Just Walk Out technology and seeing great results. At computer vision-based checkout-free stores, products are arranged on shelves or tables so the system can see which items are being taken,” wrote Jon Jenkins, VP for Just Walk Out technology and AWS Applications in a blog post.

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Apparel Payment Services Checkout Location 278

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.

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Payment Services Checkout Drop-Shipping Customer Retention 304

Retail TouchPoints

NOVEMBER 17, 2021

Service extends to the product information you provide (perhaps through digital signage), the checkout offerings in your stores (many shoppers prefer self-checkout), and everything in between. Today, customer service is more than the way that employees interact with shoppers. Online retail has its warts.

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Checkout Shopping Customer Experience Returns 334

Retail TouchPoints

JUNE 29, 2021

Some are testing delivery robots, others self-serve mobile kiosks, and some are simply retrofitting flagship, high-traffic locations with AI cameras and sensors. Which impulse items are people buying at checkout? As the pandemic continued, those retailers doubled down on their investments.

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Payment Services Checkout Customer Retention Kiosk 276

Retail TouchPoints

MAY 24, 2024

Shopify provides a unified commerce platform designed to enable seamless customer experiences across all channels while centralizing data and operations for multi-location retail businesses. By streamlining and integrating operations, retailers can simplify how they manage large, cross-functional teams and various locations and channels.

Merchant Services 264

Merchant Services Payment Services Fulfillment Checkout 264

Inside Retail

MAY 31, 2023

Over the past year, the retail giant has been working with the AFL and Delaware North, a global hospitality company, to install two checkout-free venues at Marvel Stadium in Melbourne. So far, many of the rollouts have been in stadiums, which provide one of the clearest use cases for checkout-free stores. “We

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Checkout Customer Experience Payment Services Returns 130

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Many of these experiences are already coming to life at big box retailers, which are offering services like checkout-free contactless payment options, AR immersive experiences and self-checkouts.

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Payment Services Checkout Supply Chain Management Customer Experience 264

Inside Retail

NOVEMBER 20, 2022

According to the Trigo CEO Michael Gabay, the Berlin location is nearly double the size of the Cologne store, where the concept debuted, and has additional offerings, such as promotional baskets, crates of beer and other bulk items, as well as pans and kitchen utensils. Already at it in Singapore.

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Checkout Payment Services Supermarket Specialty Store 130

Retail TouchPoints

FEBRUARY 15, 2021

Now, as retailers engage in a staggered return to business activity, and as lease renewals approach, tenants and owners are back to the drawing board, considering their strategy for the coming months. Although competition in the market will shift, physical store locations will remain a cornerstone of retail operations.

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Fulfillment Checkout Store Layout Consumer 279

Retail TouchPoints

AUGUST 1, 2022

Available to retailers that also sell on the Amazon Marketplace, the expanded seller offering will see Amazon associates pick up and deliver online orders from retailers’ stores to Prime members who select the option at checkout. Seattle and Washington D.C. It’s like DoorDash for retail, with the Amazon logo on top. “We

Merchant Services 278

Merchant Services Fulfillment Checkout Location 278

Retail TouchPoints

APRIL 6, 2022

Then there’s the website navigation, web accessibility, mobile friendliness and the checkout experience. Shoppers should be able to quickly locate pertinent product information. Taking that next step should be intuitive, and shoppers shouldn’t have to scroll or backtrack to move closer to checkout.

Checkout 299

Checkout Markdowns Apparel Promotions 299

Retail TouchPoints

OCTOBER 10, 2024

Pain Point #1: Selling Apparel Items in a Cashierless Store Amazon has deployed its Just Walk Out (JWO) cashierless technology in a range of sports venues, providing friction-free checkout for customers and faster transactions for retailers. But these systems’ reliance on computer vision technology made it a poor fit for apparel sales. “At

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Payment Services Apparel Checkout Fulfillment 264

Retail TouchPoints

DECEMBER 28, 2021

As the separation between physical and digital continues to blur, retailers must throw out traditional ideas about the role physical locations play in the customer journey. That would be quite something.”. That omnichannel view of understanding is terribly important.”.

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Fulfillment Checkout Consumer Returns 279

Retail TouchPoints

JANUARY 12, 2024

Amazon ’s cashierless Just Walk Out technology has been deployed in more than 120 third-party locations, including airports, stadiums, university campuses, convenience stores and theme parks. Non-staff members can use credit cards, mobile wallets, QR codes or the Amazon One palm payment system to enter and shop at the checkout-free stores.

Payment Services 264

Payment Services Accounting Checkout Apparel 264

Inside Retail

JULY 12, 2021

” Australian retail expert and QUT professor of marketing Gary Mortimer believes that while local stores have shown promise throughout the pandemic, location is critical to success. The challenge is CBDs will not return to pre-COVID levels for many years.

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Supermarket Discount Store Store Layout Returns 264

Retail TouchPoints

OCTOBER 16, 2020

Getting your buyers through the checkout page is only half the battle. According to a survey, almost 84% of a company’s existing customers state that they won’t return to the brand after one poor delivery experience. Delivery transparency : Real-time updates about location and shipping status notifications.

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Shipping Merchant Services Fulfillment Checkout 290

Retail TouchPoints

FEBRUARY 20, 2023

Actionable data can also help retailers with inventory management across all locations. This entertains the customers and establishes a brand connection during the checkout downtime or while the product is being gift-wrapped. DOOH solutions don’t require much space in a store or restaurant, but they can make a big impact.

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Advertising Sporting Goods Returns Inventory Management 246

Retail TouchPoints

FEBRUARY 1, 2021

Another, a fashion brand with product stuck in closed retail locations, had to shift distribution models to meet a surge in online demand. Nordstrom, for example , is now turning its Nordstrom Rack off-price stores into online order pickup locations for all of its banners. Omnichannel shopping.

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Customer Experience Checkout Consumer Marketing 323

Retail TouchPoints

AUGUST 28, 2023

Think of placing rows of gum at checkout and in-aisle candy shipper displays with mouth-watering graphics. With inflation easing, brands also can target consumers with shoppable content on mobile apps that address responsible indulging — one-click shoppable content that acts just like that gum in the checkout aisle.

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Checkout Consumer Advertising Shopping 240

Retail TouchPoints

FEBRUARY 16, 2022

For example, an easily navigable checkout page does little good when the product pages are frustrating for people with certain disabilities. Make sure the “Sign In” and “Create an Account” links are easily located and can be recognized by a screen reader for visually impaired users. Accessibility Must Cover the Entire Shopper Journey.

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Shopping Checkout Accounting Shipping 317