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Choice at the checkout – why it matters

Inside Retail

The trend towards using self-service and self-checkout (SCO) options in both retail and hospitality was already strong, but the pandemic sent it soaring. The same research found that 47 per cent of consumers choose different checkout options each time. The rise of small, modular self-checkout devices is changing the game.

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Circle K Will Retrofit Stores To Pilot Autonomous Checkout

Retail TouchPoints

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station.

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Walmart Puts Tactile Displays, Product Discovery at Forefront of New Signature Experience

Retail TouchPoints

This initial project was focused on convenience and the integration of the digital and brick-and-mortar experiences, including via the optimization of store layouts for easier navigation and the addition of more self-checkout kiosks and contactless payment solutions, including Walmart Pay.

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Sick of hearing about AI? The key is understanding how to make it work for you

Inside Retail

Shopper engagement Chatbots and in-store kiosks: These provide instant assistance to your shoppers seeking information, especially when it comes to those common, easy-to-answer questions. In-store enhancements Computer vision: Improves product displays and store layouts to attract shoppers.

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The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys

Retail TouchPoints

Capturing this digitally, with short questionnaires at in-store kiosks, allows improvements to be measured and tracked in real-time. Similarly, automated surveys displaying visual merchandising guidelines can be accessed daily by employees before opening the store. Meet the Customer on Their Terms with the Right Platform.

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How Hydra Health is Transforming the Hospital Gift Shop

Retail TouchPoints

Then the Hydra team can drill into top-performing categories and use traditional retail metrics, such as monthly performance and revenue per square foot, to further optimize the store layout, experience and services. Although we want to be a hub, we can’t reach every area now.”

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How Small Retailers Can Maximise Limited Space for Competitive Advantage

365 Retail

In the same way exclusive bingo rooms online carefully organise their games to enhance user interest, small retailers can design distinct areas in-store to showcase new arrivals or seasonal exclusives, driving foot traffic and sales. Coupling in-store organisation with a cohesive digital presence strengthens brand appeal.