Retail TouchPoints

APRIL 25, 2024

This is the first part of our two-part series, “ From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we go beyond the headlines to uncover the reality of the self-checkout situation. Plus, despite all the vocal naysayers, many consumers actually like the technology.

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Retail TouchPoints

DECEMBER 23, 2024

The brand launched a virtual kiosk within its E.l.f. The Walmart API managed the entire payment process, presenting it to customers in a seamless and familiar checkout flow. Beauty Photo credit: E.l.f. Beauty E.l.f. experienceon Roblox , where U.S. Pets hoodie as well as a selection of lip balms, sunscreen and other products.

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Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. Avoid surprises at checkout by maintaining transparency throughout the customer journey.

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Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

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Retail TouchPoints

SEPTEMBER 30, 2020

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

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Retail TouchPoints

NOVEMBER 3, 2021

Simplifying Checkout In this case, “simplifying checkout” means embracing “self-checkout.” To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it.

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Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi.

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Inside Retail

JANUARY 24, 2022

observes Teaj Sian, Managing Director at Glory Global Solutions (Australia). Of course, physical retail has had to undergo a few changes since the first wave of Covid, particularly at entry, payment and checkout. The other side of the checkout experience is assisted service, when the cashier helps and engages with the customer.

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Retail TouchPoints

APRIL 1, 2025

For this reason, there have been major investments in exciting retail activations from some of the biggest grocers in the world, with a particular focus on bringing the online and in-store shopping experiences together in one seamless checkout.

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Retail TouchPoints

AUGUST 4, 2023

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. According to SITA, by 2024 88% of airports are expected to be equipped with check-in kiosks and 59% will have automated border control.

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Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. Today’s POS systems have expanded beyond their traditional roles.

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Retail Customer Experience

FEBRUARY 8, 2024

Find out how you can proactively monitor and manage all your POS terminals, kiosks, self-checkout terminals, digital signage, mobile devices and peripherals to maximize uptime and reduce service costs.

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Inside Retail

SEPTEMBER 3, 2024

Shopper engagement Chatbots and in-store kiosks: These provide instant assistance to your shoppers seeking information, especially when it comes to those common, easy-to-answer questions. Inventory management Predictive analytics: This helps optimise your stock levels, preventing overstocking and stockouts.

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Wiser

DECEMBER 10, 2019

However, there are some things about certain brick-and-mortar stores that are not fun: long lines and poor checkout experiences. Why the Checkout Experience Matters. For brick-and-mortar retailers, an excellent checkout process is a must-have. The alternative is shoppers who dread the checkout. 2: More Open Registers.

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Retail TouchPoints

SEPTEMBER 13, 2024

Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements. Retailers across segments have been expanding their smart store ambitions for decades.

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Retail Gazette

FEBRUARY 6, 2024

Co-op is installing more than 200 secure till kiosks, locked cabinets for spirits and AI technology to monitor self-checkouts in a bid to tackle a rise in retail crime. Co-op food managing director Matt Hood said: “This is not a few opportunistic shoplifters becoming more prolific. This is organised crime and looting.”

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Retail TouchPoints

JUNE 3, 2020

An October 2019 survey found that many shoppers are already comfortable using their phones for a number of tasks, including: Finding product information: 73% ; Making payments: 70% ; In-store navigation: 66% ; Self-checkout: 66% ; and Self-identification: 46%.

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Retail TouchPoints

JULY 12, 2023

Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics. Those same cameras and sensors also are at the heart of the grab-and-go checkout system featured in Amazon Go stores.

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Frank Mayer

APRIL 21, 2022

Self-service kiosks continue to rise in popularity as a powerful tool benefitting businesses and their customer experience strategies. Below, we’ve compiled a list of the most common self-service kiosk questions and their answers. Self-service kiosks can offer a variety of functions outside of strictly ordering capabilities.

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Frank Mayer

APRIL 25, 2022

As you prepare, make sure your kiosks check all the boxes for user experience and operation. Here we detail five best kiosk practices that should be standard considerations for every project. Interactive kiosks are often recognized for the multiple advantages they provide their users, like convenience, privacy, and ease of use.

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Retail TouchPoints

JANUARY 28, 2022

Besides rewards programs, traffic-hungry retailers are using fun social media surveys, email promotions/newsletters and in-store kiosks to get their customers to share more of who they are and what they want from their retail experience. Think about how best to manage engagement and monitor to make certain you’re providing value.

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Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Better communication between in-store staff, store managers and supply chain personnel via 5G devices will allow for responding to customer queries. Tractor Supply Co.

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Inside Retail

JANUARY 3, 2023

Meanwhile, other companies are using AI to provide a more personalised shopping experience for customers by analysing their browsing and checkout history. In stores, RPA robots can be used for tasks such as shelf stocking and inventory management. Payment systems evolution. Introducing low-code tools.

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Retail Gazette

NOVEMBER 5, 2024

The system can also manage item exchanges. Related Story Asda co-owner Issa backs Vinted rival through new start-up investment fund 03/11/2024 x 8:47 PM Additionally, the supermarket is trialling a service that could potentially allow shoppers to buy tobacco and vape products without having to queue at the traditional kiosk.

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Frank Mayer

FEBRUARY 15, 2021

As standard and custom kiosks spawn innovation and provide convenience across several industries, college campuses can capitalize on many of the same benefits for students, faculty, and staff. Simplifying processes is a major advantage to self-service kiosks. Library self-checkout. Self-order kiosks in cafeteria.

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RETAIL MANAGEMENT SOFTWARE

SEPTEMBER 6, 2022

Does your retail management system do what you really need? And can it manage all aspects of your retail operations from one place? What is an integrated retail management system? What are the benefits of an integrated retail management system? This means that you can access all functionality and data at your fingertips.

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Retail TouchPoints

FEBRUARY 9, 2022

Case management functions in omnichannel survey platforms have the power to provide proactive support. Delivery Complaints: Using an omnichannel experience management platform, purchase orders and issues can be shared across the whole supply chain to drive communication and synergy.

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Retail TouchPoints

DECEMBER 13, 2022

Digital signage extends to in-store activations, such as atop kiosks, in checkout aisles or on shelves, giving CPG marketers a chance to reach customers at the point of sale without competing against an oversaturated online environment. Marissa Bernstein is Director of Marketing at Vistar Media , Demand (Brands and Agencies).

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Retail TouchPoints

MAY 11, 2023

In the near future, that may look like kiosks where consumers don a headset to check out and purchase products, allowing them to leave the store with these items or have them delivered to their homes. As shopper expectations and demands grow, the retailer will feel the pressure to improve operational efficiencies.

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Retail TouchPoints

JUNE 30, 2022

Visibility and control are critical to your customer service employees’ ability to consistently deliver an outstanding CX, and CCaaS can provide contact center agents and administrators with both, so they can monitor and manage the customer journey. More online orders mean higher return rates, and thus more customer interactions.

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Secure Retail

APRIL 12, 2023

Secure Retail is an established provider of secure and bespoke omnichannel payment solutions, delivering vendor-agnostic payment gateways, hardware, software solutions and associated managed services. Here at Secure Retail the concept of self-ordering kiosks and unattended payments is nothing new to us. Samsung Kiosk.

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Secure Retail

APRIL 11, 2023

Secure Retail is an established provider of secure and bespoke omnichannel payment solutions, delivering vendor-agnostic payment gateways, hardware, software solutions and associated managed services. Here at Secure Retail the concept of self-ordering kiosks and unattended payments is nothing new to us. Samsung Kiosk.

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Retail Gazette

FEBRUARY 21, 2024

The expansion will see the supermarket upgrade its IT systems from a traditional data centre model to a fully managed, scalable cloud environment, powered by the information technology company’s Enterprise Cloud.

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Frank Mayer

OCTOBER 12, 2020

While more shoppers return to stores, retail self-service kiosks offer the safe contactless experience and endless aisle options they now seek. Before we dive into how self-service kiosks can assist retail, though, it’s important to address the more pressing concern about the industry first. The Retail Elephant in the Room.

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Retail TouchPoints

FEBRUARY 21, 2024

Design concepts and even merchandise assortments are further customized based on the facility’s geographic location. Although we want to be a hub, we can’t reach every area now.”

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Inside Retail

JULY 17, 2022

We chat with Stephan Veyret, managing director of Decathlon Singapore to find out what’s next for the business. Using a combination of RFID tags and cashless payments, customers at our Decathlon stores are able to checkout their products without needing to scan the products’ barcodes.

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Star Miconics

JANUARY 17, 2025

Self-checkout. Explore Star's Kiosk Solutions The Self-Service Revolution: Grocery Edition Grocery technology at NRF 2025 didnt just stand out; it shouted its presence. Self-service kiosks and checkout stations were front and center, and not just for the sake of automation. POS scales. They just care about the ROI.

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