Retail TouchPoints

JUNE 14, 2022

Holiday Oil Company , a convenience store retailer with 67 locations in Utah, has selected the Gilbarco Veeder-Root Passport Express Lane self-checkout system, to help ease its labor challenges and create a frictionless shopping experience. For employees, it helps balance out staffing shortages and maintain store standards.

Checkout 264

Checkout Kiosk Customer Experience Location 264

Retail TouchPoints

MAY 30, 2024

Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt. Offering new engagement opportunities.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Inside Retail

JULY 24, 2023

The trend towards using self-service and self-checkout (SCO) options in both retail and hospitality was already strong, but the pandemic sent it soaring. The same research found that 47 per cent of consumers choose different checkout options each time. The rise of small, modular self-checkout devices is changing the game.

Checkout 246

Checkout Payment Services Kiosk ATS 246

Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station.

Checkout 268

Checkout Payment Services Store Layout Kiosk 268

Retail TouchPoints

APRIL 25, 2024

This is the first part of our two-part series, “ From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we go beyond the headlines to uncover the reality of the self-checkout situation. Plus, despite all the vocal naysayers, many consumers actually like the technology.

Checkout 255

Checkout Payment Services Consumer Kiosk 255

Retail TouchPoints

MAY 12, 2021

Delek US Holdings will implement AI-powered self-checkout at more than 70 Delek DK convenience stores in Texas by late summer 2021, through a partnership with Mashgin. Mashgin’s autonomous self-checkout is 300% faster, frictionless, and social distance-friendly. Mobile wallet usage rose 60% to account for 9.6%

Checkout 229

Checkout ATS Kiosk Accounting 229

Retail TouchPoints

OCTOBER 29, 2020

Nspire , a merchandising solutions provider, offers tools that can help retailers implement contactless checkout. Nspire provides shop fittings made to enable the placement of touchless checkout systems anywhere in the store. Once they’re ready, they can then check out without the need for any one-on-one interaction.

Checkout 229

Checkout Kiosk Point of Sale Shopping 229

Retail TouchPoints

DECEMBER 6, 2024

Although executives didnt share additional details on the specific tactics being used, shrink was the primary reason given when the company announced in June 2024 that it was removing self-checkout kiosks from most of its stores.

Planning 285

Planning Customer Experience Markdowns Kiosk 285

Retail TouchPoints

DECEMBER 23, 2024

The brand launched a virtual kiosk within its E.l.f. The Walmart API managed the entire payment process, presenting it to customers in a seamless and familiar checkout flow. Beauty Photo credit: E.l.f. Beauty E.l.f. experienceon Roblox , where U.S. Pets hoodie as well as a selection of lip balms, sunscreen and other products.

Payment Services 278

Payment Services Fashion Accessories Kiosk 278

Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

Payment Services 147

Payment Services Checkout Inventory Management Kiosk 147

Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. Avoid surprises at checkout by maintaining transparency throughout the customer journey.

Checkout 179

Checkout Promotions Kiosk Customer Experience 179

Retail TouchPoints

MAY 17, 2024

This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. But there is a more middle-of-the-road area of self-checkout that is currently growing by leaps and bounds — smart carts. Those grapes end up being $17 ?!

Checkout 289

Checkout Shopping Kiosk Supermarket 289

Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi.

Payment Services 317

Payment Services Checkout ATS Kiosk 317

Retail TouchPoints

JULY 27, 2022

The remodels may be part of a plan to roll out 200 completely self-checkout stores this year. Dollar General already has self-checkout kiosks in 8,000 of its 18,000 stores and plans to increase that number to 11,000 by the end of 2022.

Checkout 312

Checkout Kiosk Planning Accounting 312

Retail TouchPoints

SEPTEMBER 30, 2020

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

Shopping 301

Shopping Checkout Payment Services Kiosk 301

Retail TouchPoints

APRIL 1, 2025

For this reason, there have been major investments in exciting retail activations from some of the biggest grocers in the world, with a particular focus on bringing the online and in-store shopping experiences together in one seamless checkout.

Grocer 147

Grocer Checkout Point of Sale Advertising 147

Retail TouchPoints

MARCH 22, 2021

Airport retailer Paradies Lagardère is testing a contactless checkout experience in several U.S. The retailer is the first to introduce MishiPay’s checkout solution in the U.S. airport locations, using the “Scan, Pay & Go” technology from MishiPay.

Payment Services 232

Payment Services Kiosk Checkout Location 232

Inside Retail

JANUARY 24, 2022

Of course, physical retail has had to undergo a few changes since the first wave of Covid, particularly at entry, payment and checkout. The kiosks are often used by customers who would prefer to limit chances of Covid transmission or have weighed up whether they would be faster checking out themselves.

Payment Services 162

Payment Services Checkout Kiosk Sporting Goods 162

Retail TouchPoints

NOVEMBER 3, 2021

Simplifying Checkout In this case, “simplifying checkout” means embracing “self-checkout.” To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it.

Payment Services 363

Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

Checkout 278

Checkout Payment Services Kiosk Advertising 278

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

Consumer 240

Consumer Checkout Kiosk Payment Services 240

Retail TouchPoints

JANUARY 27, 2022

This initial project was focused on convenience and the integration of the digital and brick-and-mortar experiences, including via the optimization of store layouts for easier navigation and the addition of more self-checkout kiosks and contactless payment solutions, including Walmart Pay.

Store Layout 315

Store Layout ATS Kiosk Payment Services 315

Retail TouchPoints

AUGUST 4, 2023

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. According to SITA, by 2024 88% of airports are expected to be equipped with check-in kiosks and 59% will have automated border control.

Payment Services 246

Payment Services Kiosk Marketing Inventory Management 246

Retail TouchPoints

FEBRUARY 29, 2024

One of the biggest trends of the last three years or so has been the growth of microservices to support a single transaction engine, one that supports the [store] POS, mobile POS, the website and even transactional kiosks,” said Sheldon. Part and parcel of that is headless architecture. But POS experts are still bullish on the technology.

Point of Sale 262

Point of Sale Merchant Services Payment Services Checkout 262

Retail Dive

DECEMBER 20, 2023

In an expanded partnership between the two companies, Walmart is adding a BNPL option to checkout kiosks at most stores.

Checkout 119

Checkout Kiosk ATS 119

Retail TouchPoints

DECEMBER 13, 2023

Technology also is significantly enhancing the checkout process, with more retailers adopting self-service kiosks, integrated RFID, mobile POS systems, scan-and-go integrations and frictionless checkout options.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

MAY 1, 2023

Each new store will feature self-checkout kiosks, in-store pickup and free clothing alterations. Uniqlo also will open Canadian locations in Ottawa and Calgary, marking the brand’s entry into those cities, though the brand already has a “strong online presence” in those markets. Localizing products for the diverse U.S.

Planning 289

Planning Fast Fashion Kiosk Checkout 289

Retail Focus

JULY 28, 2021

The idea eliminates checkout lines. Let’s consider first the effects of Just Walk Out on retail environments: No checkouts equals 8-12% floor space saved. No checkouts affords a more motivated customer-facing team. And Amazon now offers other retailers this same ability. The genius is the technology helps rather than deflects.

Supermarket 246

Supermarket Checkout Kiosk Grocer 246

Retail Customer Experience

FEBRUARY 8, 2024

Find out how you can proactively monitor and manage all your POS terminals, kiosks, self-checkout terminals, digital signage, mobile devices and peripherals to maximize uptime and reduce service costs.

Kiosk 80

Kiosk Checkout Management 80

Wiser

DECEMBER 10, 2019

However, there are some things about certain brick-and-mortar stores that are not fun: long lines and poor checkout experiences. Why the Checkout Experience Matters. For brick-and-mortar retailers, an excellent checkout process is a must-have. The alternative is shoppers who dread the checkout. 3: The Snake Line.

Checkout 142

Checkout Point of Sale Suggestive Selling Kiosk 142

Retail TouchPoints

FEBRUARY 6, 2023

Another trend, sometimes happening in tandem, is stores creating space and changing their flow patterns in response to the rise of mobile POS and self-service checkout offerings. One trend driven by the rise in ecommerce shopping is a shrinking of the front, consumer-facing area of the store to make more room for back-of-house fulfillment.

Planning 288

Planning Payment Services Checkout Fulfillment 288

Retail Gazette

FEBRUARY 6, 2024

Co-op is installing more than 200 secure till kiosks, locked cabinets for spirits and AI technology to monitor self-checkouts in a bid to tackle a rise in retail crime. He explained that the particular stores were rendered unprofitable until new security measures including reinforced till kiosks with secure doors were introduced.

Kiosk 119

Kiosk Checkout Supermarket Shopping 119

Retail TouchPoints

JUNE 29, 2021

Some are testing delivery robots, others self-serve mobile kiosks, and some are simply retrofitting flagship, high-traffic locations with AI cameras and sensors. Which impulse items are people buying at checkout? As the pandemic continued, those retailers doubled down on their investments.

Payment Services 276

Payment Services Checkout Customer Retention Kiosk 276

Frank Mayer

JULY 30, 2021

teams with Alt36 on a market-ready self-service kiosk that offers a compliant digital payment solution for the cannabis sector. GRAFTON, WI – Alt36, a digital payments provider for the cannabis industry, has partnered with kiosk designer and manufacturer Frank Mayer and Associates, Inc. Frank Mayer and Associates, Inc.

Merchant Services 97

Merchant Services Payment Services Kiosk Accounting 97

Frank Mayer

APRIL 21, 2022

Self-service kiosks continue to rise in popularity as a powerful tool benefitting businesses and their customer experience strategies. Below, we’ve compiled a list of the most common self-service kiosk questions and their answers. Self-service kiosks can offer a variety of functions outside of strictly ordering capabilities.

Kiosk 84

Kiosk Payment Services Outdoor Point of Sale 84

Retail TouchPoints

JUNE 3, 2020

An October 2019 survey found that many shoppers are already comfortable using their phones for a number of tasks, including: Finding product information: 73% ; Making payments: 70% ; In-store navigation: 66% ; Self-checkout: 66% ; and Self-identification: 46%.

Payment Services 295

Payment Services Checkout Kiosk Consumer 295

Frank Mayer

APRIL 25, 2022

As you prepare, make sure your kiosks check all the boxes for user experience and operation. Here we detail five best kiosk practices that should be standard considerations for every project. Interactive kiosks are often recognized for the multiple advantages they provide their users, like convenience, privacy, and ease of use.

Kiosk 86

Kiosk Payment Services Location Checkout 86