Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. So, it is critical to optimise service and customer experience online.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

MARCH 11, 2021

A frictionless return experience is critical. The survey found that returning an item ranked as the No. However, 60% of retailers surveyed do not allow shoppers to return or exchange an item during checkout, adding an unnecessary obstacle to flipping the return interaction from a loss to a profit.

Fulfillment 321

Fulfillment Inventory Management Returns Point of Sale 321

Inside Retail

MARCH 5, 2025

Rising acquisition costs will intensify the focus on checkout conversion As digital advertising costs soar, driven by aggressive bidding from global competitors like Shein and Temu, retailers must extract more value from each website visit.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

Retail TouchPoints

SEPTEMBER 13, 2024

Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements. Retailers across segments have been expanding their smart store ambitions for decades.

Payment Services 287

Payment Services Checkout Inventory Management Kiosk 287

Inside Retail

SEPTEMBER 3, 2024

Inventory management Predictive analytics: This helps optimise your stock levels, preventing overstocking and stockouts. Loss prevention: AI combats retail shrinkage also, by integrating computer vision and motion analytics at self-checkouts, detecting suspicious activities and ultimately reducing theft.

Loss Prevention 245

Loss Prevention Checkout Shrinkage Supply Chain Management 245

Retail Focus

MARCH 29, 2022

One of the ways in which retailers can more accurately monitor and therefore predict how consumer behaviour will change is having access to accurate data about what’s impacting the sale and return of their products. . Trying before buying’ will play a big part in contributing towards the growing volume of returns in 2022.

Consumer 211

Consumer Inventory Management Payment Services Returns 211

M19 Retail

DECEMBER 4, 2024

With mPOS, sales associates are not bound by a traditional checkout counter. The ability to complete transactions at any location within the store enhances customer engagement and alleviates the frustration of long checkout lines, contributing to higher customer satisfaction levels. Ready to Transform Your Retail Operations?

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

Retail TouchPoints

FEBRUARY 20, 2023

Actionable data can also help retailers with inventory management across all locations. If the customer needs more information or help, these systems are particularly good at alerting retail managers to know quickly that a customer service action is needed. Tyler Wells is the North American Sales Manager for MicroTouch.

Advertising 246

Advertising Sporting Goods Returns Inventory Management 246

I Vend

APRIL 2, 2025

Thats why weve created the Complete Beginners Guide to Retail Management Software here we explain some of the key features and considerations to help you understand what to look for as you start your journey to explore its possibilities. What to look for in Retail Management Software 1.

Management 52

Management Payment Services Inventory Management Point of Sale 52

Retail TouchPoints

JANUARY 20, 2022

Other tech integrations that will enable a “seamless and elevated shopping experience” include new inventory management systems , new technology to support customer service and the Amazon One palm recognition payment system for fast checkout. There will be humans working the store too.

Payment Services 263

Payment Services Apparel Inventory Management Department Stores 263

Retail TouchPoints

FEBRUARY 27, 2024

The Evolving Threat Landscape Retailers increasingly rely on digital platforms for sales, inventory management and customer engagement. A network outage can mean lost sales in the short term, as shoppers simply move to another brand for that purchase, or losses in the long term if that customer does not return.

Payment Services 278

Payment Services Wholesale Store Layout Inventory Management 278

Retail TouchPoints

FEBRUARY 12, 2021

Early adopters have proven that the technology can provide a significant return on investment. RFID can raise inventory visibility up to 99%. Additionally, it boosts sales margins and expedites returns and exchanges, making it a valuable tool for profitably improving the consumer experience.

Fulfillment 286

Fulfillment Markdowns Inventory Management Customer Experience 286

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Retailers are investing in technologies that streamline checkout, improve in-store fulfillment, and integrate digital systems to speed up operations. Retailers are focused on improving pickup options, payment flexibility , and streamlining the return process.

Inventory Management 52

Inventory Management Payment Services Fulfillment Customer Experience 52

Inside Retail

OCTOBER 21, 2021

“Consumers will expect a frictionless shopping experience and they will expect retailers to offer convenient options such as Click-and-Collect, Buy Now, Pay Later, flexible shipping, easy returns and multiple payment options to make shopping more convenient.”.

Returns 130

Returns Merchant Services Shipping Payment Services 130

Inside Retail

FEBRUARY 17, 2025

Self-checkout technology, introduced around 10 years ago, was maligned by many at first, but has now become an embedded part of the shopping experience and continues to evolve. KPMG Australias December 2024 Retail Health Index suggests that healthy retail conditions are unlikely to return before mid-2025.

Payment Services 130

Payment Services Social Commerce Department Stores Consumer 130

I Vend

JANUARY 6, 2023

The holiday season is a time for shopping and gift giving – and the New Year is the time for…returns and product return management for retail businesses. Shoppers return goods all year of course, but the post-holiday weeks see an increase in items coming back to stores.

Returns 97

Returns Management Inventory Management Point of Sale 97

I Vend

OCTOBER 16, 2023

Online shopping is intrinsically more personalized – a customer can be greeted by name, shown previous orders, receive suggestions for items they might like and have their payment details stored for seamless checkout. Rapid checkout in store – for many shoppers, the experience is all about efficiency.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

I Vend

OCTOBER 10, 2023

Inventory management – changed shopping patterns, with purchases spread more evenly over a longer time period mean that retailers must have flawless inventory management to ensure they have the right stock in the right place at the right time, minimising out-of-stocks and overstocks.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Inside Retail

MARCH 3, 2025

A customer searching for a new pair of shoes can start by browsing personalised recommendations on the retailers website, continue their engagement through a synchronised mobile app with push notifications and inventory checks, and receive personalised assistance in store.

Inventory Management 130

Inventory Management Returns Customer Experience Management 130

I Vend

FEBRUARY 9, 2025

Consumers may do their research online, come into the store to see and try the goods, and either buy in store or return to their screen for the final purchase. Inventory management with ever wider ranges of products and a fast obsolescence rate, you need to be able to manage your inventory flawlessly.

Payment Services 52

Payment Services Point of Sale Inventory Management Management 52

Retail Focus

JANUARY 12, 2023

Checkouts. A robust, streamlined, automated checkout will help boost sales significantly as customers can quickly move from the RFQ/quotation stage to placing an order online literally anytime, anywhere. . Inventory Management. No company likes having goods sent back any more than customers like returning them.

Payment Services 130

Payment Services Inventory Management Returns Checkout 130

Inside Retail

NOVEMBER 27, 2023

Conversely, they might spot an item in a store, compare prices on their smartphone, and choose either to take it to the checkout or order it online for home delivery. Furthermore, AI’s predictive analytics capabilities enable retailers to anticipate demand surges or dips and adjust their inventory accordingly.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

I Vend

DECEMBER 10, 2023

Inventory management – ‘the right goods, in the right place, at the right time’ sums up the core of retail. So inventory management is essential. Retail technology can streamline inventory management by enabling retailers to accurately track goods from delivery to sale through to returns.

Shrinkage 94

Shrinkage Inventory Management Store Layout Checkout 94

Retail TouchPoints

JULY 11, 2023

With in-store heat-mapping technology using a combination of cameras and computer vision, retailers can understand which products are picked up, which are returned and where the customer goes after leaving the shelf or area. Or retailers can put AI to use in automated inventory management.

Payment Services 213

Payment Services Inventory Management Consumer Returns 213

I Vend

MAY 8, 2024

Here’s some of the key ways that an integrated POS systems for wine and liquor can underpin growth strategies for wine and liquor stores: POS – integrated POS software for wine and liquor stores helps with efficiency at the checkout, enhancing the customer experience and streamlining operations in wine and liquor stores.

Shrinkage 91

Shrinkage Inventory Management Payment Services Point of Sale 91

Retail Focus

SEPTEMBER 17, 2024

Whether it’s maintaining your point-of-sale (POS) systems, overseeing your inventory management software, or ensuring smooth website functionality for eCommerce operations, having a reliable IT support team ensures everything works seamlessly.

Payment Services 130

Payment Services Inventory Management Customer Experience Management 130

Retail Minded

MARCH 16, 2024

Uncovering Hidden Efficiencies: AI-Driven Inventory Management Inventory management is the backbone of retail, and AI sharpens this critical function. Increased customer satisfaction and loyalty — because when customers feel understood, they are more likely to return. The result?

Checkout 98

Checkout Inventory Management Clienteling Point of Sale 98

I Vend

JULY 9, 2023

Maybe it doesn’t allow omnichannel loyalty; maybe checkout is frustratingly slow; customers might be receiving irrelevant marketing, or unable to make omnichannel transactions, such as click and collect, buy online return in store (BORIS) or curbside pickup.

Inventory Management 98

Inventory Management Checkout Customer Experience Management 98

I Vend

JULY 27, 2021

Frictionless checkout – is it the new omnichannel? Now, more than 10 years on, why do I say that frictionless checkout is the ‘new omnichannel’? Well, from my discussions with retailers, I can see that there has been a similar lightbulb realisation about frictionless checkout. Friction matters because it restricts growth.

Checkout 52

Checkout Payment Services Inventory Management Customer Experience 52

I Vend

APRIL 2, 2025

You need inventory management, a loyalty program, and the ability to send out promotions and gift cards, for example. iVend provides retail management software, not just POS. The software at the checkout stores sits on the point of sale device and is not dependent on the network. Many of them do it very well.

Management 52

Management Point of Sale Payment Services Inventory Management 52

I Vend

JANUARY 11, 2024

January is the season of returns – the rate at which shoppers bring back goods in the post-holiday returns period jumps by almost 9% * compared to the rest of the year. iVend helps retailers iVend helps retailers optimise their post-holiday returns processing. Read how the best POS system supports efficient returns handling.

Returns 52

Returns Management Inventory Management Point of Sale 52

I Vend

JULY 15, 2022

Happy customers buy more, return more and tell others. Customer self-service – self-checkout to reduce queues and make for smooth, easy payments. Great retail technology enhances the customer experience by: Providing a fast, smooth and frictionless checkout – in store or online. Offering the chance to self-serve if they want to.

Payment Services 98

Payment Services Checkout Point of Sale Kiosk 98

I Vend

JANUARY 9, 2022

Modernised checkout experiences As customers move back into the brick and mortar store, they still want the streamlined checkout experience that they have got used to online. 4 Augmented and Virtual Reality As shoppers return to stores, they want a better experience than before. They want fast, easy, contactless payments.

Payment Services 98

Payment Services Returns Checkout Customer Experience 98

V Count

JULY 24, 2024

Queue Management refers to the process of monitoring and controlling the flow of customers through checkout lines or service areas. By analyzing real-time data on queue lengths and wait times, businesses can make informed decisions to allocate resources effectively, reduce bottlenecks, and streamline the checkout process.

Management 98

Management Supermarket Checkout Inventory Management 98

I Vend

AUGUST 13, 2023

They have become ever more demanding about what they want: service, price, choice, convenience, omnichannel retail, frictionless checkout – and if they’re not satisfied, they simply go elsewhere. So the first common feature we see in successful retailers is their customer-centricity. What are ‘frictionless’ processes?

Payment Services 98

Payment Services Point of Sale Inventory Management Supply Chain Management 98

Retail TouchPoints

APRIL 13, 2021

Physical retail is still a big part of the retail ecosystem — and in-store metrics that measure traffic can provide actionable insights on how shoppers move through the store, what displays they’re stopping and looking at, and which areas they’re spending the most time in (as well as wait times for BOPIS and checkout).

Consumer 189

Consumer Payment Services Fulfillment Advertising 189

Inside Retail

APRIL 25, 2023

This can be seen by the adoption of QR codes – the use of which accelerated amid Covid-19 restrictions – self checkout in supermarkets and autonomous mobile robots, which are being utilised by major retailers for (among other things) logistical, supply chain and other inventory management tasks.

Shopping 130

Shopping Payment Services Inventory Management Supply Chain Management 130