Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers.

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Shipping Fulfillment Checkout Customer Experience 306

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. Getting your buyers through the checkout page is only half the battle. Does your order fulfillment strategy live up to your customers’ expectations? Having the best product or lowest shipping fee will no longer guarantee you a sale. Speeding up of order processing and fulfillment.

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Shipping Merchant Services Fulfillment Checkout 290

Retail TouchPoints

APRIL 21, 2022

Retailers who utilize Fulfillment by Amazon (FBA) will be able to add Buy with Prime to their own checkout process, which will allow Prime members shopping there to utilize Amazon Pay and benefit from two-day shipping and free returns. FBA retailers also will benefit from the accelerated delivery time Prime fulfillment offers.

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Fulfillment Merchant Services Shipping ATS 278

Retail TouchPoints

JANUARY 12, 2025

Initially focused on providing an easy way for athletes (Dicks name for its customers) to learn more about products via an in-store barcode scanning feature, the app has continued to incorporate new features that remove friction from the checkout process, such as like autocomplete address suggestions.

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Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

JANUARY 26, 2023

Sam’s Club is embarking on an ambitious expansion of its physical footprint, beginning with five new fulfillment and distribution centers opening this year — the first, in Georgia, in Q3 2023. The retailer also completed a chainwide rollout of inventory-scanning robots in October 2022. “As

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Fulfillment Checkout Shipping Location 278

Inside Retail

SEPTEMBER 21, 2021

With more consumers shopping online than ever before, thanks in part to the pandemic, which has seen more than 80 per cent go online to buy , it’s more important than ever to have the right shipping process in place. . However, if done right, your shipping can be a competitive advantage. Understand what customers value .

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Shipping Merchant Services Payment Services Checkout 241

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind. Store-Based Fulfillment Is Key, but the Right Tools Must Be in Place.

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Fulfillment Drop-Shipping Shipping Consumer 306

Retail TouchPoints

JULY 2, 2020

We want a wide variety of purchasing choices, seamless integration between online and offline shopping, frictionless checkout, and (most importantly for many) rapid deliveries. Similarly, the likes of Walmart and Target provide flexible fulfillment options like “buy online, pick up in-store” (BOPIS) paired with convenient curbside pickup.

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Fulfillment Shipping Checkout Location 290

Retail TouchPoints

SEPTEMBER 2, 2021

To understand why, we have to delve into the evolution of order fulfillment. Traditionally, when customers ordered products or goods online, they were shipped to their house. BOPIS is great but smart people got together and figured out different ways to do online order fulfillment. What are Smart Lockers?

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Fulfillment Checkout Shipping Customer Experience 262

Retail TouchPoints

FEBRUARY 6, 2025

Critical milestones in the journey are no longer confined to a traditional retailers ecommerce site or checkout cart. Distance and concerns like shipping complexity become an afterthought, and platforms are increasingly setting a high bar for reputable merchants that can fulfill products in a timely manner.

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Merchant Services Payment Services Social Commerce Shopping 179

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

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Social Commerce Fulfillment Drop-Shipping Payment Services 306

Retail TouchPoints

FEBRUARY 21, 2024

This presents a dual shipping dilemma for businesses: how can they keep shipping costs on the business low, while also offering customer-friendly return policies? This means that when ecommerce retailers can’t provide the peace of mind that clear return shipping policies can offer, customers will take their money and run.

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Shipping Drop-Shipping Returns Comparison Shopping 280

Retail TouchPoints

JUNE 8, 2021

Also to blame are overly complex checkout processes, invalid discount codes, security concerns, questionable return policies, comparison shopping, etc. The list goes on, but one other barrier to purchasing seems to be a major sticking point for 63% of consumers : shipping costs. The True Cost of Shipping.

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Shipping Checkout Fulfillment Comparison Shopping 200

Retail Focus

FEBRUARY 4, 2025

AI can identify bottlenecks and optimise logistics, shipping routes, warehouse storage, and inventory management. AI robotics and warehouse automation can significantly improve order fulfilment speed and accuracy. Checkout-free stores powered by computer vision AI eliminate checkout lines and scan purchases automatically.

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Inventory Management Markdowns Checkout Customer Experience 162

Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We We were attracted because of their fraud offering and then we saw their checkout solution.” It was an involved, intense process. said Narang.

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Checkout Merchant Services Payment Services Customer Experience 237

Retail TouchPoints

NOVEMBER 3, 2021

Simplifying Checkout In this case, “simplifying checkout” means embracing “self-checkout.” To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it.

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Payment Services Checkout Fulfillment Kiosk 363

Inside Retail

MARCH 5, 2025

Smaller carriers, in particular, will face working capital pressures, making it essential for retailers to build flexible, multi-carrier shipping strategies to mitigate risk and maintain delivery consistency. Ben Wapling, head of marketing and digital, says that by leveraging their stores as fulfilment hubs, they can improve delivery speed.

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Fulfillment Shipping Customer Retention Inventory Management 130

Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. Every country has its own unique address formats, and inconsistencies can lead to costly errors in cross-border shipping.

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Merchant Services Payment Services Supply Chain Management Shipping 179

Inside Retail

OCTOBER 20, 2024

Meet these demands by offering seamless checkout experiences and competitive shipping rates. This means you can handle higher order volumes without missing a beat, keeping your fulfilment smooth and your customers happy. Start Shipping Today. Make this your best peak season yet. Start preparing now to win big.

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Shipping Checkout Fulfillment Accounting 130

Inside Retail

NOVEMBER 14, 2024

If you only drive conversion but don’t make sure that the process after checkout is smooth and enjoyable for customers, it doesn’t help you. Forcing shoppers through the checkout at any cost won’t lead to anything if you can’t ensure that the journey after that is enjoyable.

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Checkout Returns Customer Experience Shipping 130

Inside Retail

APRIL 28, 2025

Many are undergoing transformations, such as Kmarts repositioning of checkouts in the centre of stores, enabling shoppers to pass by and see more items. To compete, Australian retailers must also leverage AI and automation technology to personalise engagement, streamline operations and enhance fulfilment speed.

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Inside Retail

NOVEMBER 14, 2024

They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. Ensure inventory visibility and control Real-time inventory visibility is critical in ensuring the most efficient fulfilment of orders, maximising conversion and shopping time before critical peak season sale cutoffs.

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Fulfillment Returns Customer Experience Management 130

Inside Retail

MAY 6, 2021

Starshipit and Australia Post have previously worked together to deliver integration for eParcel contract and StarTrack shipping services. allowing online stores to ‘seamlessly’ print shipping labels, automate customer delivery updates and display accurate rates at checkout.

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Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Unified commerce enables the customer to purchase an item in-store and have it shipped home.

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Checkout Drop-Shipping Payment Services Inventory Management 246

Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

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Checkout Shipping Fulfillment Customer Experience 246

Retail TouchPoints

DECEMBER 6, 2021

Let’s face it — a monogamous relationship with a national shipping company ain’t cutting it anymore. For each website, we investigated their online shipping policies (examples here and here ) and went through the buying process to view shipping options available at checkout. How to Get Ready for Peak Shipping.

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Shipping Fulfillment Checkout Management 327

Retail TouchPoints

NOVEMBER 1, 2022

Location infrastructure gives retail product and operations teams the ability to tackle logistical challenges and labor shortages while offering customers an improved experience in-store and during order fulfillment. Provide seamless checkout options with digital rewards and payment options.

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Location Payment Services Checkout Customer Experience 277

Retail TouchPoints

AUGUST 13, 2021

That led to this huge move toward making sure that people could get their fulfillment story and their operation story in line, where historically they were running their operations and their Amazon business very separately from their dot.com business. As a result, companies had to contemplate, ‘What is my omnichannel strategy?

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Merchant Services Payment Services Fulfillment Advertising 299

Retail TouchPoints

SEPTEMBER 12, 2023

and Secure checkout: TikTok has partnered with third-party payment platforms to facilitate transactions on TikTok Shop and to ensure a quick, smooth and secure checkout process. . ; Previously, TikTok had only shared the availability of FBT in the U.K. ; The company also reiterated that all TikTok-protected U.S.

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Inside Retail

FEBRUARY 6, 2022

For most small to medium enterprises starting out in e-commerce, shipping solutions tend to be stumbled upon and developed gradually as the business grows. Speed is all about when the buyer wants their products and the time that they request it, so the key thing is how a business can reduce the time to fulfil that order,” says Boyer.

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Shipping Checkout Customer Retention Fulfillment 130

Retail TouchPoints

AUGUST 1, 2022

Available to retailers that also sell on the Amazon Marketplace, the expanded seller offering will see Amazon associates pick up and deliver online orders from retailers’ stores to Prime members who select the option at checkout. Amazon then sends the order to the store and a retail store associate fulfills it.

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Merchant Services Fulfillment Checkout Location 278

Retail TouchPoints

OCTOBER 8, 2020

ShipperHQ , a shipping rate management solution for online retailers, has enrolled as an Accelerate Partner in the Adobe Exchange Partner Program. This partnership will give retailers access to ecommerce technology to help them handle the prepurchase shipping experience.

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Checkout Shipping Management Marketing 127

Retail TouchPoints

NOVEMBER 17, 2020

Even more has been written about the backend challenges of multichannel fulfillment for digital retailers at crunch time — how to know what’s available at which store, how to best align inventory to meet projections, and more…. Yet what happens when backend fulfillment challenges meet digital customer experience challenges?

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Retail TouchPoints

MAY 2, 2023

There are hefty fees for merchants when it comes to returns — shipping is costly and restocking takes time and money, which can take a toll on any business. Oh, ship… Inflation has been increasing, which likely means you’re being mindful of the economy. But How Does it Work?

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Customer Retention Returns Merchant Services Shipping 278

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. But there is a fine line between success and failure.

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Retail TouchPoints

FEBRUARY 3, 2023

Have a simple checkout process. Powerful marketing initiatives and detailed product pages don’t mean anything if the buyer bails because the checkout process is too complicated. Simple and easy checkout processes are needed to seal the deal. In fact, that’s the reason one out of every five shoppers abandon their carts.

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Merchant Services Payment Services Marketing Drop-Shipping 286

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content.

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Fulfillment Shipping Returns Promotions 264