Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind. Store-Based Fulfillment Is Key, but the Right Tools Must Be in Place.

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Retail TouchPoints

JULY 2, 2020

We want a wide variety of purchasing choices, seamless integration between online and offline shopping, frictionless checkout, and (most importantly for many) rapid deliveries. Similarly, the likes of Walmart and Target provide flexible fulfillment options like “buy online, pick up in-store” (BOPIS) paired with convenient curbside pickup.

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Retail TouchPoints

SEPTEMBER 2, 2021

To understand why, we have to delve into the evolution of order fulfillment. Traditionally, when customers ordered products or goods online, they were shipped to their house. BOPIS is great but smart people got together and figured out different ways to do online order fulfillment. What are Smart Lockers?

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Retail TouchPoints

FEBRUARY 21, 2024

This presents a dual shipping dilemma for businesses: how can they keep shipping costs on the business low, while also offering customer-friendly return policies? This means that when ecommerce retailers can’t provide the peace of mind that clear return shipping policies can offer, customers will take their money and run.

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Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

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Retail TouchPoints

JUNE 8, 2021

Also to blame are overly complex checkout processes, invalid discount codes, security concerns, questionable return policies, comparison shopping, etc. The list goes on, but one other barrier to purchasing seems to be a major sticking point for 63% of consumers : shipping costs. The True Cost of Shipping.

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Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We We were attracted because of their fraud offering and then we saw their checkout solution.” It was an involved, intense process. said Narang.

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Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

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Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — the fulfillment scenarios really are endless. They need to keep track of what’s new, what’s unique to their location and what just went on sale.

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Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Unified commerce enables the customer to purchase an item in-store and have it shipped home.

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Inside Retail

MAY 6, 2021

Starshipit and Australia Post have previously worked together to deliver integration for eParcel contract and StarTrack shipping services. allowing online stores to ‘seamlessly’ print shipping labels, automate customer delivery updates and display accurate rates at checkout.

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Retail TouchPoints

DECEMBER 6, 2021

Let’s face it — a monogamous relationship with a national shipping company ain’t cutting it anymore. For each website, we investigated their online shipping policies (examples here and here ) and went through the buying process to view shipping options available at checkout. How to Get Ready for Peak Shipping.

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Retail TouchPoints

NOVEMBER 1, 2022

Location infrastructure gives retail product and operations teams the ability to tackle logistical challenges and labor shortages while offering customers an improved experience in-store and during order fulfillment. Provide seamless checkout options with digital rewards and payment options.

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Retail TouchPoints

OCTOBER 23, 2024

While being able to physically investigate a product in context is a clear value prop of the brick-and-mortar experience, consumers increasingly see stores as destinations for high-quality service, immersive experiences and activations, and even digital order fulfillment. This approach is already driving big benefits for The Vitamin Shoppe.

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Retail TouchPoints

OCTOBER 24, 2024

But whether consumers are traveling on a path, down a funnel or simply weaving in and out of some amorphous digital web, if all goes well they still end up in the same place — checkout (or as it’s called in the traditional funnel model, conversion). If you think about it, checkout should be one of the happiest moments in the online world.”

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Merchant Services Payment Services Checkout Shipping 261

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. But there is a fine line between success and failure.

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Retail TouchPoints

SEPTEMBER 12, 2023

and Secure checkout: TikTok has partnered with third-party payment platforms to facilitate transactions on TikTok Shop and to ensure a quick, smooth and secure checkout process. . ; Previously, TikTok had only shared the availability of FBT in the U.K. ; The company also reiterated that all TikTok-protected U.S.

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Retail TouchPoints

AUGUST 13, 2021

That led to this huge move toward making sure that people could get their fulfillment story and their operation story in line, where historically they were running their operations and their Amazon business very separately from their dot.com business. As a result, companies had to contemplate, ‘What is my omnichannel strategy?

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Inside Retail

FEBRUARY 6, 2022

For most small to medium enterprises starting out in e-commerce, shipping solutions tend to be stumbled upon and developed gradually as the business grows. Speed is all about when the buyer wants their products and the time that they request it, so the key thing is how a business can reduce the time to fulfil that order,” says Boyer.

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Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. Amazon Haul has its own search, cart and checkout separate from Amazon’s. It will be available to U.S.

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Retail TouchPoints

SEPTEMBER 8, 2021

A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. Third-party fulfillment and logistics companies also have emerged to support the burgeoning direct-to-consumer ecosystem.

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Merchant Services Payment Services Fulfillment Shipping 262

Retail TouchPoints

NOVEMBER 6, 2024

Our poll shows that over half of American shoppers would now prefer to use shipping to a local Access Point to avoid the risk of theft. As our data suggests, the trend toward alternative delivery methods is gaining traction, signaling a potential shift in how online orders are fulfilled in the future.

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Retail TouchPoints

AUGUST 1, 2022

Available to retailers that also sell on the Amazon Marketplace, the expanded seller offering will see Amazon associates pick up and deliver online orders from retailers’ stores to Prime members who select the option at checkout. Amazon then sends the order to the store and a retail store associate fulfills it.

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Merchant Services Fulfillment Checkout Location 278

Retail TouchPoints

OCTOBER 11, 2024

We’re seeing vision AI support across all parts of the retail business, including back of house, in-store advertising and media, store checkout and curbside pickup. As a result, they are organizing the back-of-house environment in an efficient way that allows them to fulfill orders efficiently and accurately.

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Retail TouchPoints

OCTOBER 8, 2020

ShipperHQ , a shipping rate management solution for online retailers, has enrolled as an Accelerate Partner in the Adobe Exchange Partner Program. This partnership will give retailers access to ecommerce technology to help them handle the prepurchase shipping experience.

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Retail TouchPoints

NOVEMBER 17, 2020

Even more has been written about the backend challenges of multichannel fulfillment for digital retailers at crunch time — how to know what’s available at which store, how to best align inventory to meet projections, and more…. Yet what happens when backend fulfillment challenges meet digital customer experience challenges?

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Retail TouchPoints

MAY 2, 2023

There are hefty fees for merchants when it comes to returns — shipping is costly and restocking takes time and money, which can take a toll on any business. Oh, ship… Inflation has been increasing, which likely means you’re being mindful of the economy. But How Does it Work?

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Retail TouchPoints

FEBRUARY 3, 2023

Have a simple checkout process. Powerful marketing initiatives and detailed product pages don’t mean anything if the buyer bails because the checkout process is too complicated. Simple and easy checkout processes are needed to seal the deal. In fact, that’s the reason one out of every five shoppers abandon their carts.

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Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content.

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Retail TouchPoints

MARCH 10, 2022

For $12.95 /month or $98 /year, Walmart+ members already receive free grocery delivery from stores, free shipping with no order minimum, contactless checkout, member prices on prescriptions and fuel, early access to Black Friday deals and access to members-only Walmart.com events.

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Inside Retail

NOVEMBER 29, 2022

Since 2019, it has relaunched its online offering in Australia, rolled out dedicated e-commerce sites and fulfilment centres in New Zealand and the UK, and upgraded its warehouse management and order management systems, leading to significant efficiency gains and growth. Doubling warehouse efficiency. Improving the customer experience.

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Retail TouchPoints

DECEMBER 16, 2024

Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. Additionally, if we promise to ship something by a specific date, they expect it to arrive on time.

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Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Click-and-collect, a.k.a.

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Retail TouchPoints

AUGUST 30, 2023

Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale. Tip 2: Simplify the cart and checkout process. With improved customer service and streamlined checkout processes, retailers can continue building loyalty while mitigating customer irritations.

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Retail TouchPoints

NOVEMBER 26, 2020

That means showing customers high-quality images, answering frequent questions on sales pages, using an FAQ or chatbot for other concerns (like shipping times or costs), and reducing the number of hoops they have to jump through for the checkout purchase. Then, create what you think would be the most enjoyable checkout process.

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Retail TouchPoints

JUNE 2, 2023

Another key challenge for Hot Topic’s inventory management system is ensuring its BOPIS options run smoothly even as it fulfills orders across multiple channels. The company leans on its omnichannel fulfillment software to ensure these transactions run smoothly. It manages our BOPIS component. We need to make sure it’s seamless.

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Inside Retail

MARCH 24, 2024

ShipStation, a global leading provider of shipping software solutions, has announced its continued investment in the Australian market. These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels.

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