Retail TouchPoints

APRIL 21, 2022

Retailers who utilize Fulfillment by Amazon (FBA) will be able to add Buy with Prime to their own checkout process, which will allow Prime members shopping there to utilize Amazon Pay and benefit from two-day shipping and free returns. FBA retailers also will benefit from the accelerated delivery time Prime fulfillment offers.

Fulfillment 278

Fulfillment Merchant Services Shipping ATS 278

Retail TouchPoints

MAY 2, 2023

It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. What happens next, by way of return experience, most certainly impacts whether they will purchase from your business again.

Customer Retention 278

Customer Retention Returns Merchant Services Shipping 278

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. That ensures you make the correct fulfilment and delivery decisions for every order.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

Payment Services 147

Payment Services Checkout Inventory Management Kiosk 147

Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. close over the next two years.

Returns 248

Returns Fulfillment Checkout Marketing 248

Retail Focus

FEBRUARY 4, 2025

AI robotics and warehouse automation can significantly improve order fulfilment speed and accuracy. Checkout-free stores powered by computer vision AI eliminate checkout lines and scan purchases automatically. This boosts efficiency and allows staff to focus on high-value tasks.

Inventory Management 163

Inventory Management Markdowns Checkout Customer Experience 163

Inside Retail

NOVEMBER 14, 2024

In a competitive e-commerce environment, customers are most likely to return to shop where they have had the best experience. If you only drive conversion but don’t make sure that the process after checkout is smooth and enjoyable for customers, it doesn’t help you. Experience should always be a focus point,” says Osthus.

Checkout 130

Checkout Returns Customer Experience Shipping 130

Retail TouchPoints

JANUARY 2, 2025

Walmart, Capital One End Contentious Credit Card Partnership (May 28, 2024) Retailers sought to take more control over their payment processes while expanding checkout options such as buy now, pay later (BNPL) , while Ebay debuted a Business Cash Advance offering that gives its sellers quick access to revenue-based loans. consumers wallet.

Payment Services 278

Payment Services Checkout Wholesale Consumer 278

Inside Retail

MARCH 5, 2025

Rising acquisition costs will intensify the focus on checkout conversion As digital advertising costs soar, driven by aggressive bidding from global competitors like Shein and Temu, retailers must extract more value from each website visit. This is a key focus for retailers like Intersport. This is a key focus for retailers like Intersport.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Buy online, return in-store. No more lines at checkouts.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

AUGUST 31, 2023

Buy with Prime was designed to give Prime members fast, free delivery and easy returns through Amazon’s fulfillment network and ultimately help brands increase shopper conversion by about 25%. based Shopify merchants who are already using or want to use Amazon’s fulfillment network by the end of September 2023.

Merchant Services 264

Merchant Services Payment Services Fulfillment Checkout 264

Retail TouchPoints

OCTOBER 16, 2020

Getting your buyers through the checkout page is only half the battle. Does your order fulfillment strategy live up to your customers’ expectations? According to a survey, almost 84% of a company’s existing customers state that they won’t return to the brand after one poor delivery experience.

Shipping 290

Shipping Merchant Services Fulfillment Checkout 290

Retail TouchPoints

DECEMBER 28, 2021

Stores will become inspiration hubs and fulfillment centers as much as they are purchase points , and ecommerce touch points such as apps and websites will be crucial facilitators for all stages of shopping. It took a pandemic to give consumers a fulfillment option it turns out they really wanted. And although [curbside] is No.

Fulfillment 279

Fulfillment Checkout Consumer Returns 279

Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. With high-quality address data, retailers avoid the financial burden of undeliverable mail, unnecessary returns and address correction fees.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

Returns 246

Returns Fulfillment Shipping Checkout 246

Retail TouchPoints

FEBRUARY 21, 2024

This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily. According to Insider , total retail returns were projected to grow 2.2% As it turns out, this is quite an expensive problem to solve.

Shipping 280

Shipping Drop-Shipping Returns Comparison Shopping 280

Retail TouchPoints

OCTOBER 7, 2022

One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. A pop-up PDP (Product Detail Page) opens where they can add items to their cart and then either return to reading or check out. “So Then the merchant takes over for fulfillment, logistics and so on.”.

Merchant Services 278

Merchant Services Checkout ATS Fulfillment 278

Retail TouchPoints

MAY 24, 2024

Retailers with up to 1,000 stores can centralize workflows to manage POS hardware, software and payments, order routing and fulfillment, and discounts and promotions.

Merchant Services 264

Merchant Services Payment Services Fulfillment Checkout 264

Inside Retail

SEPTEMBER 1, 2024

According to a whitepaper we conducted with Jarden , which featured in the report, half of shoppers won’t return to a brand after a poor delivery experience. Reliability over speed While speed remains important, the report underscores that reliability is now the top priority for shoppers.

Shipping 278

Shipping Drop-Shipping Fulfillment Checkout 278

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

AUGUST 6, 2024

The delivery platform also has created a Wallet feature; live activity tracking for orders in process; add-on recommendations at checkout; and a more automated process for reporting problems with an order. Returning customers see recommendations based on their past order history, such as merchants that are similar to their recent orders.

Merchant Services 278

Merchant Services Checkout Returns Supermarket 278

Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

Checkout 246

Checkout Shipping Fulfillment Customer Experience 246

Retail TouchPoints

AUGUST 1, 2022

Available to retailers that also sell on the Amazon Marketplace, the expanded seller offering will see Amazon associates pick up and deliver online orders from retailers’ stores to Prime members who select the option at checkout. Amazon then sends the order to the store and a retail store associate fulfills it.

Merchant Services 278

Merchant Services Fulfillment Checkout Location 278

Retail TouchPoints

FEBRUARY 15, 2021

Now, as retailers engage in a staggered return to business activity, and as lease renewals approach, tenants and owners are back to the drawing board, considering their strategy for the coming months. The surge in ecommerce was enough to create trepidation in the commercial real estate industry.

Fulfillment 279

Fulfillment Checkout Store Layout Consumer 279

Inside Retail

SEPTEMBER 21, 2021

ShipStation + Shopify Plus’ greater automation capabilities enable your brand to improve shipping efficiency, lower the number of shipments required to fulfil orders, and reduce those air and road miles. Retailers who want to optimise their checkout experience should include clear delivery windows and transparent shipping rates.

Shipping 241

Shipping Merchant Services Payment Services Checkout 241

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content.

Fulfillment 264

Fulfillment Shipping Returns Promotions 264

Retail TouchPoints

FEBRUARY 12, 2021

Early adopters have proven that the technology can provide a significant return on investment. Additionally, it boosts sales margins and expedites returns and exchanges, making it a valuable tool for profitably improving the consumer experience. consumer reliance on ecommerce, in-store pickup, and self-checkout.?.

Fulfillment 286

Fulfillment Markdowns Inventory Management Customer Experience 286

Retail TouchPoints

OCTOBER 10, 2024

Pain Point #1: Selling Apparel Items in a Cashierless Store Amazon has deployed its Just Walk Out (JWO) cashierless technology in a range of sports venues, providing friction-free checkout for customers and faster transactions for retailers. But these systems’ reliance on computer vision technology made it a poor fit for apparel sales. “At

Payment Services 264

Payment Services Apparel Checkout Fulfillment 264

Retail TouchPoints

SEPTEMBER 26, 2023

At checkout, customers will be presented with several local pickup options where they can collect their item, which now include Pudo outlets. “In parallel, it also opens up new avenues for independent retailers to drive increased foot traffic and revenue streams generated by package collections.”

Location 258

Location Drop-Shipping Shipping Returns 258

Retail TouchPoints

NOVEMBER 17, 2020

Even more has been written about the backend challenges of multichannel fulfillment for digital retailers at crunch time — how to know what’s available at which store, how to best align inventory to meet projections, and more…. Yet what happens when backend fulfillment challenges meet digital customer experience challenges?

Checkout 232

Checkout Fulfillment Advertising Shipping 232

Retail TouchPoints

FEBRUARY 3, 2023

Have a simple checkout process. Powerful marketing initiatives and detailed product pages don’t mean anything if the buyer bails because the checkout process is too complicated. Simple and easy checkout processes are needed to seal the deal. In fact, that’s the reason one out of every five shoppers abandon their carts.

Merchant Services 286

Merchant Services Payment Services Marketing Drop-Shipping 286

Retail TouchPoints

SEPTEMBER 10, 2024

In addition to the Mexican app, scheduled to debut later this year, Levi’s also is planning to integrate digital returns and exchanges into BackPocket to streamline checkout processes.

Checkout 258

Checkout Accounting Returns Planning 258

Retail TouchPoints

JULY 29, 2021

The LVMH -owned retailer did have to play a bit of catch up, though, when it came to omnichannel fulfillment , fast-tracking the roll out of services like BOPIS and launching new innovations such as virtual beauty consultations. But if they have two good experiences, they’re hooked for life, so the bar is high.

Social Commerce 279

Social Commerce Checkout Payment Services Clienteling 279

Retail TouchPoints

JUNE 2, 2023

Another key challenge for Hot Topic’s inventory management system is ensuring its BOPIS options run smoothly even as it fulfills orders across multiple channels. The company leans on its omnichannel fulfillment software to ensure these transactions run smoothly. It manages our BOPIS component.

Inventory Management 278

Inventory Management Management Fulfillment Supply Chain Management 278

Retail TouchPoints

JULY 29, 2024

This disconnect between expectations and what shoppers actually receive is one of the leading reasons customers return products (and lose confidence in a brand). Based on the customer response, the tool can process the correct payment while reducing the number of customer care contacts and returns that need processing.

Payment Services 245

Payment Services Returns Fulfillment Promotions 245

Retail TouchPoints

FEBRUARY 6, 2024

The new store also features mobile checkout from anywhere in the store and smart mirrors in fitting rooms that identify the customer’s products, including size and color, as well as offering personalized product or styling recommendations.

Location 272

Location Shopping Fast Fashion Checkout 272

Retail TouchPoints

OCTOBER 25, 2023

” Checkout “This is a favorite pain point in retail, so retailers need to ensure things like mobile wallet [acceptance] are super rock-solid.” That could be an on-the-spot discount or talking about frictionless returns and easier order tracking, to show a shopper how easy it is to shop with you.

Customer Experience 317

Customer Experience Returns Checkout Shopping 317