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Navigating the new normal in retail shipping: Insights from Shippit’s new report

Inside Retail

As economic pressures persist and competition increases, customer expectations for shipping and delivery grow. Shippit’s latest State of Shipping Report for 2024 offers a comprehensive look into current trends and challenges facing retailers, shedding light on how businesses can adapt and thrive in this dynamic environment.

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Building Loyalty Without Breaking the Bottom Line: the Dual Shipping Dilemma for Ecommerce Merchants

Retail TouchPoints

This presents a dual shipping dilemma for businesses: how can they keep shipping costs on the business low, while also offering customer-friendly return policies? This means that when ecommerce retailers can’t provide the peace of mind that clear return shipping policies can offer, customers will take their money and run.

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Low Prices, Slow Deliveries: Amazon Beta Launches ‘Haul’ Ecommerce Site

Retail TouchPoints

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. Amazon Haul has its own search, cart and checkout separate from Amazon’s. It will be available to U.S.

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Is unified commerce the new holy grail?

Inside Retail

Similarly, Zara allows its customers to return online store purchases free of charge within 30 days of shipping date, to any store or Australia Post drop point. Unified commerce enables the customer to purchase an item in-store and have it shipped home. No more lines at checkouts. Endless aisle.

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What are the Top Commerce Trends for 2022 and Beyond?

Retail TouchPoints

The desire to optimize the customer journey will extend to the checkout process. We’re seeing more traction among companies that help brands offer quick, single-click checkouts to drive conversions and reduce cart abandonment. Combined with personalization, improved checkout experiences can also enhance brand loyalty.

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Turn Tricky Market Conditions into Revenue-Increasing Opportunities

Retail TouchPoints

Have a simple checkout process. Powerful marketing initiatives and detailed product pages don’t mean anything if the buyer bails because the checkout process is too complicated. Simple and easy checkout processes are needed to seal the deal. In fact, that’s the reason one out of every five shoppers abandon their carts.

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How online shoppers really judge your delivery experience: new research revealed

Inside Retail

From the moment a shopper hits your checkout to the moment your package lands safely in their hands, they are judging you. First, they assess the security and simplicity of your shipping page. The question is, what do they want at each stage of the delivery journey? Then, they weigh up whether you offer the best options for delivery.