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Wherever they shop, members of Gen Z are looking for a friction-free customer journey: 46% rate quick and easy checkouts as the most important factor in their shopping experience, followed closely by fast shipping ( 45% ). Free returns, at 31% , and quick/helpful customer service, at 27% , also are vital elements.
The challenge is CBDs will not return to pre-COVID levels for many years. The market leaders have worked out pretty quickly that [rolling out smaller store formats] may not be a successful strategy if we have continuing lockdowns.”. Three of the 13 stores closed and Woolwoths is reviewing the remaining 10 sites.
For grocery and discountstores, we anticipate 70-80 per cent of this e-commerce surge to stick around for good.” We have seen it in consumers returning to legacy brands in a bid to seek out stability. Wanting to return to shopping in-store and to shop locally is no different.
The discounter attributed its steep growth to its 16% surge in sales to 17.9bn and improved efficiencies across its stores and central operations. Its results are a stark contrast to Asda, which reported a return to profit earlier this year of 180m in the year to end of December 2023, up from a 432m loss in 2022. year on year.
In a further sign that Brits are seeking out value-for-money wherever possible, discountstores were up 8.8 percent), sports and outdoor retailers returned to growth (1.1 Meanwhile, home improvement and DIY stores, including garden centres, were another bright spot, seeing their first growth in over two years (3.9
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