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David Jones launches online app in $65m digital transformation journey

Inside Retail

Department store chain David Jones has launched its online app, a cornerstone of the retailer’s three-year, $65 million technology transformation project.

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“Not surprised”: Experts react to Amazon’s reported department store plan

Inside Retail

On Friday, The Wall Street Journal reported that online retail giant Amazon is looking to open large bricks-and-mortar stores in the US to sell clothing, homewares, electronics and other products, much like a department store. And it would come at a time when some long-running department stores are closing up shop.

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Analysis: How Australian department stores can thrive in a post-Covid world

Inside Retail

Those brands that have avoided bankruptcy have often been forced to undertake aggressive cost reduction and store closures. Department stores have been particularly impacted, with consumers forced online during the pandemic now choosing to buy direct from brands or from more price-competitive online marketplaces.

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OZ Hair & Beauty, H&M, Lululemon top Online CX Index’s dispatch and delivery experience

Inside Retail

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. A lot of retailers overlook how important this is.” days faster than the segment average.

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In-Store Retail Media Flexes to Move Beyond Digital Screens

Retail TouchPoints

For example, as a heritage department store retailer, Macys needs to be incredibly thoughtful about how media is implemented in stores especially via digital screens and touch points.

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The China Syndrome: Japan department stores missing tourist shoppers

Inside Retail

Isetan-Mitsukoshi is a storied department store chain with 15 units in Japan, including five in the Tokyo metropolitan area. One of them, the Isetan flagship in Shinjuku, boasts the highest sales of any department store in Japan. This was one of the factors leading to the introduction of dedicated tax-free checkouts.).

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Myer, American Express seal loyalty partnership

Inside Retail

Amex card holders can now use their membership rewards points at the online checkout and earn Myer One credit on any purchase where rewards points are redeemed. In January, roval department store David Jones replaced its long-term credit card partner American Express with Latitude which will be launched in September.