Retail TouchPoints

APRIL 12, 2023

Though many can’t afford to develop a completely autonomous shopping experience, cashless checkouts have made it easier and more convenient for those one-item shoppers to run in and out. Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see.

Supermarket 264

Supermarket Grocer Customer Retention Checkout 264

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. It’s about feeling valued, understood and genuinely catered to, long after the checkout process is complete.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail Assist

JANUARY 17, 2023

Blending physical and digital to get the basics right will be paramount: from visually appealing displays and signage, tidy shop floors, well-stocked shelves and accurate stock information, efficient queue management of sales, click and collect, returns and service points, to the availability of knowledgeable and empowered retail teams.

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

Inside Retail

DECEMBER 12, 2024

A data-driven approach ensures resources are allocated to the tactics that deliver the greatest return. Turning insights into retention strategies Holiday shoppers often include a mix of first-time buyers and regular customers. For first-time buyers, the goal is to create a positive impression that encourages them to return.

Customer Retention 130

Customer Retention Promotions Returns Planning 130

Inside Retail

SEPTEMBER 4, 2022

That sharing leads to a better overall customer journey and stronger customer retention, as shoppers are exposed to content relevant to their preferences and lifestyle – versus offers that don’t fit their needs or wants. .

Customer Retention 147

Customer Retention Checkout Consumer Marketing 147

Inside Retail

FEBRUARY 6, 2022

Retailers who adopt a solution like ShipStation’s, says Boyer, can effect a customer-centric approach built on three pillars – speed, flexibility and transparency. This ultimately increases customer retention and loyalty. Finally, how do you offer a hassle-free way for customers to return items?”.

Shipping 130

Shipping Checkout Customer Retention Fulfillment 130

Inside Retail

FEBRUARY 28, 2022

The team can automatically select the cheapest or fastest carrier for every order while offering multiple delivery options at checkout to reduce delivery time by 15 per cent for every booking. Merchgirls reduced shipping costs by 25 per cent with Shippit’s smart carrier allocation technology. What were the results?

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

I Vend

MARCH 14, 2023

As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. But this isn’t simply a return to 2019 – the post-pandemic shoppers of 2023 have higher expectations and demands. Checkout – the shopper can avoid queues at the fixed POS, by completing the contactless payments at the mPOS.

Shopping 98

Shopping Point of Sale Payment Services Checkout 98

Small Biz Trends

SEPTEMBER 26, 2021

Not only do they handle your business’ cash they also can impact customer retention and prevent fraud. While a well-trained cashier can offer a balanced cash drawer, shorter lines in the checkout aisle, and most importantly satisfied customers. Not Conducting Refund and Return Transactions Correctly.

Payment Services 142

Payment Services Accounting Customer Retention Returns 142

M19 Retail

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

I Vend

APRIL 12, 2022

The European Business Review recently reported , for example, on research that put the cost of acquisition at five times higher than retention. When it comes to profitability, the gains are even more compelling: Bain & Co’s research shows that a 5% increase in customer retention can ramp up profits by anything from 25% to a massive 95%.

Payment Services 98

Payment Services Customer Retention Customer Experience Promotions 98

Hyken

DECEMBER 10, 2021

Customer acquisition costs approximately five times more than customer retention, so what steps can companies take to keep the subscribers they already have happily engaged? . An overwhelming menu of options, slow and clunky navigation, or a checkout page that keeps returning errors can turn off would-be customers.

Checkout 75

Checkout Customer Retention Returns Marketing 75

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. All of which makes for a more streamlined checkout and a happier customer.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

V Count

FEBRUARY 2, 2024

This is not just about the immediate satisfaction they get from the service; this satisfaction often translates into return visits as they are likely to choose the same service again. Furthermore, a satisfied customer is the best advertising tool through positive word-of-mouth that a business can have.

Checkout 59

Checkout Management Returns Customer Retention 59

V Count

JULY 18, 2024

Whether it’s at the coffee shop for your morning fix or at the supermarket checkout after a long day, standing in a queue can feel like an eternity. Happy Lines, Happy Times: A well-managed queue means happier customers. And happy customers are far more likely to return. Let’s face it, nobody likes waiting in line.

Supermarket 52

Supermarket Management Checkout Returns 52

Storis

FEBRUARY 11, 2020

Retail success relies on customer retention. While a store full of customers is ideal, the number that truly counts is how many are loyal to your brand. Repeat customers add value to your business in the form of increased sales, higher conversion rates, and positive word of mouth advertising.

Customer Retention 52

Customer Retention Customer Experience Checkout Advertising 52

365 Retail

AUGUST 19, 2024

Which tips do they use to encourage customers to remain loyal and buy more in the future? Customer using loyalty program app while standing at checkout cashier counter in shopping center duruing black friday sales. Such an approach boosts the chance that people will return and buy more in the future.

Customer Retention 52

Customer Retention Returns Promotions Consumer 52

V Count

MAY 6, 2024

Poor Customer Service : One significant factor that can lead to a decrease in customer retention is poor customer service. A customer may choose to leave a store and not make a purchase if they feel they are being ignored, not treated respectfully, or if they perceive the customer service to be subpar.

Payment Services 52

Payment Services Checkout Store Layout Returns 52

Hyken

FEBRUARY 12, 2024

Thanks to Gen Z, Deeper Connections Will Become the Currency of the Future by AmberNechole Hart (Adweek) Empty ecommerce gets you to checkout fast but gives no reason to return. Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention? Why is connection important?

Customer Experience 62

Customer Experience Customer Retention Checkout Consumer 62

365 Retail

DECEMBER 8, 2022

This is, however, just the start; loyalty requires more than simply having a good website, logical checkout system, or one-off discounts and sales that draw the eye. Forward-thinking brands can drive customer retention levels by delivering scalable, dependable and tailored customer experiences. Less is more (and better).

Customer Retention 52

Customer Retention Consumer Promotions Customer Experience 52

Retalon

AUGUST 22, 2023

GMROI – Gross Margin Return on Inventory Investment Definition GMROI measures how efficient and profitable you are at turning your inventory into gross profit. It provides insight into which products generate the highest return on investment. However, a good rule of thumb is CLV should be 3:1 of customer acquisition cost (CAC).

Customer Retention 41

Customer Retention Returns Payment Services Promotions 41

V Count

OCTOBER 5, 2022

Focus on customer retention rather than acquisition. In fact, if you feel unsatisfied with the products, even with their customer service, you’ll not go to give that store a go. As a retailer, you must remember that customer retention is better than considering your acquisitions. This is what you should think of!

Customer Retention 52

Customer Retention Markdowns Bundled Pricing Net Profit 52

Storis

MARCH 21, 2023

In fact, research shows that with follow-up or targeted marketing, approximately 20% of originally unsold guests can become converting customers. Likewise, the goal of retailers today shouldn’t be a singular sale, but rather customer retention. Our goal in redoing the living room is to host large family movie nights.

Home Furnishings 52

Home Furnishings Checkout Customer Retention Shopping 52

Storis

MARCH 21, 2023

In fact, research shows that with follow-up or targeted marketing, approximately 20% of originally unsold guests can become converting customers. Likewise, the goal of retailers today shouldn’t be a singular sale, but rather customer retention. Our goal in redoing the living room is to host large family movie nights.

Home Furnishings 52

Home Furnishings Checkout Customer Retention Shopping 52

Rain Pros

AUGUST 18, 2023

It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. Simplicity – The return policy should be simple and have minimal steps for initiating a return.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. Simplicity – The return policy should be simple and have minimal steps for initiating a return.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

I Love Fashion

MARCH 29, 2021

Also, if ever questioned by an Fashion eCommerce Marketing store owner to list a number of pain points, three things would be on the top of everyone’s pain list: Products returns. Customer retention. Conversion optimization. However, what if there is an apparent solution to resolve all these difficulties? Forum posts.

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Fashion Marketing Jewelry Customer Retention 59

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf. Shorter return windows generally mean more sales taking place in December.”

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Returns Fulfillment Shipping Checkout 246

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Perhaps your customers will be swayed by a 10% off or free shipping code that appears in real-time when the customer hovers over the checkout button. These timely interventions with customers can make the difference between winning or losing a sale. Increase Customer Retention Rate.

Customer Retention 85

Customer Retention Inventory Management Customer Experience Kiosk 85