M19 Retail

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

Retail TouchPoints

APRIL 12, 2023

Though many can’t afford to develop a completely autonomous shopping experience, cashless checkouts have made it easier and more convenient for those one-item shoppers to run in and out. Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see.

Supermarket 264

Supermarket Grocer Customer Retention Checkout 264

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

MARCH 30, 2023

Sweaty Betty’s use of performance and personalization APIs from Salesforce allowed the retailer to “customize pricing and promotions to different shopper groups” depending on the actions they took, said Igor Faletski, VP of Product Management at Salesforce. So where’s the right place to do a product recommendation?

Point of Sale 298

Point of Sale Checkout Consumer Promotions 298

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. It’s about feeling valued, understood and genuinely catered to, long after the checkout process is complete.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail Assist

JANUARY 17, 2023

Blending physical and digital to get the basics right will be paramount: from visually appealing displays and signage, tidy shop floors, well-stocked shelves and accurate stock information, efficient queue management of sales, click and collect, returns and service points, to the availability of knowledgeable and empowered retail teams.

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

Inside Retail

FEBRUARY 28, 2022

To meet the growing needs of their clients during Covid, Merchgirls created a custom pick and pack process that elevated the offering from B2B to B2C on a mass scale. During this time, Merchgirls defaulted to manually fulfilling orders, requiring in-house staff to manage their bookings individually via phone and email with carriers.

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

Inside Retail

FEBRUARY 6, 2022

Usually, there’s a shift to more fulfilment options, perhaps adding one or two carriers to the mix – and according to ShipStation ANZ country manager David Boyer, this tends to be where the back of the business starts creaking. This ultimately increases customer retention and loyalty.

Shipping 130

Shipping Checkout Customer Retention Fulfillment 130

Retail TouchPoints

MAY 8, 2024

Because to maximize the dollars you spend on driving traffic to your website, you really need to deliver an experience that encourages your customers to stay, convert and, perhaps most importantly, come back again and again. You’d be surprised how many consumers get stuck on a checkout page!

Merchant Services 277

Merchant Services Advertising Customer Experience Marketing 277

V Count

JULY 18, 2024

Whether it’s at the coffee shop for your morning fix or at the supermarket checkout after a long day, standing in a queue can feel like an eternity. Supermarkets, in particular, have a lot to gain from managing their queues effectively. In this blog post, we’re diving into the importance of queue management in supermarkets.

Supermarket 52

Supermarket Management Checkout Returns 52

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Real-time product assortments and pricing are more likely to be automated, optimizing effort, time, and management of price updates. Optimize Inventory Management. In addition, managing inventory based on market demands gives you an advantage over your competitors. Improve Customer Experience. Expand Retail Chain Stores.

Customer Retention 110

Customer Retention Inventory Management Customer Experience Kiosk 110

I Vend

OCTOBER 6, 2022

Let’s take a look at the systems that are most frequently integrated into an omnichannel retail ecosystem – mobile POS, loyalty, click and collect, and inventory management – and the very tangible benefits that retailers get when they include them in their retail technology mix.

Inventory Management 98

Inventory Management Payment Services Point of Sale Checkout 98

Small Biz Trends

SEPTEMBER 26, 2021

Not only do they handle your business’ cash they also can impact customer retention and prevent fraud. While a well-trained cashier can offer a balanced cash drawer, shorter lines in the checkout aisle, and most importantly satisfied customers. 10 Common Errors that Cashiers Make and How Employees Can Avoid Them.

Payment Services 142

Payment Services Accounting Customer Retention Returns 142

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Self-service check-ins and checkouts have become the new norm, saving time and money for retailers. You may want to consider creating a hashtag for people who want to tweet their latest photos or hire a social media influencer to promote your brands, customer stories, catalogs, new arrivals, etc.

Retail Trends 111

Retail Trends Consumer Payment Services Fulfillment 111

I Vend

MARCH 14, 2023

Checkout – the shopper can avoid queues at the fixed POS, by completing the contactless payments at the mPOS. The use of mPOS to deliver all the above functions elevates the customer experience, and brings back the human touch in shopping. Utilise staff skills – store associates want to spend their time helping customers.

Shopping 98

Shopping Point of Sale Payment Services Checkout 98

365 Retail

APRIL 20, 2024

As the retail landscape evolves, refive is leading the charge in enhancing revenue and customer retention for brick-and-mortar stores. Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement.

Customer Retention 59

Customer Retention ATS Checkout Shopping 59

RETAIL MANAGEMENT SOFTWARE

JULY 8, 2024

Managing inventory, processing sales efficiently, and providing a seamless customer experience are just a few critical tasks. Inventory Management Real-Time Tracking: Monitor your stock levels in real time. Vendor Management: Streamline supplier communication and order processing. Here are the must-have features: 1.

Sporting Goods 52

Sporting Goods Payment Services Inventory Management Point of Sale 52

I Vend

JULY 9, 2024

Customer engagement Customer engagement and experience is essential to business success in retail – in fact 81% of businesses say that it is a key competitive differentiator – because of the way that it drives customer retention and average spend and increased profits. How important are big data and analytics?

Inventory Management 52

Inventory Management Supply Chain Management Payment Services Checkout 52

V Count

JANUARY 24, 2023

Running and managing a physical establishment is usually more challenging than a virtual one. This is especially true if the feeling of progress at checkout is slow or if they’re not offered other incentives to suffer the queue; emphasis on the word “suffer”, as even then, you’re making the best out of a bad situation.

Management 40

Management Checkout Customer Retention Customer Experience 40

V Count

FEBRUARY 2, 2024

However, there’s often an underappreciated detail, tucked beneath the surface, that can significantly impact not only the overall dining experience of the customer but also the operational efficiency of the restaurant. This essential aspect is the skill of managing customer queues. A delicious burger?

Checkout 59

Checkout Management Returns Customer Retention 59

Star Miconics

MARCH 29, 2024

Its simplicity and efficiency have made barcode technology a staple in inventory management across diverse sectors, including grocery, retail , and hospitality. The reduction in the cost of handheld barcode scanners has democratized advanced inventory management systems, allowing small and midsize businesses to reap the benefits as well.

Payment Services 59

Payment Services Inventory Management Checkout Point of Sale 59

Storis

SEPTEMBER 17, 2024

This level of service not only improves customer satisfaction but also boosts sales and fosters loyalty. Customer Experience Management: Personalized Engagements Today’s consumers demand convenience, personalization, and seamless experiences. Creating Tech-Driven Experiences Gone are the days of mundane shopping trips.

Customer Retention 52

Customer Retention Inventory Management Customer Experience Point of Sale 52

I Vend

AUGUST 19, 2024

Customers are much more likely to be loyal when they feel appreciated, known and valued , so appreciation is one of the fastest, and most effective ways to build loyalty. The reason that loyalty is such a big goal in retail is that, quite simply, customer retention is the most cost-effective marketing strategy.

Point of Sale 52

Point of Sale Promotions Checkout Customer Retention 52

Hyken

AUGUST 6, 2023

My Comment: I love a great list, and there will be a few of them on this weekly roundup of excellent customer service and CX articles. We kick off with an article that features a number of experts sharing their insights on how to spot and proactively manage problems, complaints, and anything the customer considers a “pain point.”

Customer Retention 52

Customer Retention Customer Experience Checkout Consumer 52

Storis

DECEMBER 2, 2024

Strategies for Retailers to Capitalize on the Housing Market Rebound To effectively harness the anticipated surge in demand, furniture and appliance retailers should consider implementing the following strategies: Customer Experience Management (CXM) Systems : Capture data on your new audience in your CXM platform to nurture potential buyers.

Marketing 64

Marketing Finance Home Furnishings Customer Retention 64

V Count

MAY 6, 2024

Poor Customer Service : One significant factor that can lead to a decrease in customer retention is poor customer service. A customer may choose to leave a store and not make a purchase if they feel they are being ignored, not treated respectfully, or if they perceive the customer service to be subpar.

Payment Services 52

Payment Services Checkout Store Layout Returns 52

V Count

OCTOBER 5, 2022

Being competitive to draw clients while making sure the retail store makes enough money from each sale is how profit margins are managed. Initially, work on a better inventory management system. Focus on customer retention rather than acquisition. Improve your customer service with our Queue Management solution.

Customer Retention 52

Customer Retention Markdowns Bundled Pricing Net Profit 52

Rain Pros

AUGUST 18, 2023

It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. You must select a platform that suits your business needs and is reliable and scalable.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. You must select a platform that suits your business needs and is reliable and scalable.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Retalon

AUGUST 22, 2023

signals potential issues with inventory management and product mix. With rising costs across the supply chain, effectively managing GMROI through careful inventory planning and merchandising strategies is more critical than ever. High retention means customers repeatedly purchase from you vs. competitors.

Customer Retention 41

Customer Retention Returns Payment Services Promotions 41

CJ Retail Solutions

AUGUST 17, 2024

More advanced retail settings have replaced traditional brick and mortar stores with their small inventory & manual checkout procedures. These days, retailers use technology to give customers smooth, customized shopping experiences. How can technology be integrated into traditional POS marketing strategies?

Marketing 52

Marketing Point of Sale Payment Services Promotions 52

Hyken

DECEMBER 10, 2021

Customer acquisition costs approximately five times more than customer retention, so what steps can companies take to keep the subscribers they already have happily engaged? . An overwhelming menu of options, slow and clunky navigation, or a checkout page that keeps returning errors can turn off would-be customers.

Checkout 73

Checkout Customer Retention Returns Marketing 73