Checkout Customer Retention Fulfillment 
Retail TouchPoints
MAY 2, 2023
For Colorado-based Beflax Linen , a luxury natural bedding company, customers can opt to add a nominal fee at checkout for the cost of return shipping. Kat Rothman, Owner of Beflax Linen, considers the quality of her linen as one priority, but ensuring that customers are happy with the overall experience is equally important.
Inside Retail
MARCH 5, 2025
With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers. For instance, providing same-day delivery for premium customers while offering standard shipping for budget-conscious shoppers can balance speed with efficiency.
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Retail TouchPoints
AUGUST 28, 2023
To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf. In fact, 74% of associates’ time is on non-checkout functions.
Retail TouchPoints
JULY 14, 2021
A successful ecommerce website exceeds customer expectations when purchasing online, making the experience trustworthy, seamless and easy overall. These features can include email campaigns, reminders of life events, SMS marketing capabilities, all of which will help you ensure customer retention. Not Prioritizing SEO.
Inside Retail
MARCH 19, 2024
Localise your home page and checkout experience and invest in some marketing so you can start to assess demand. You need to really lean into understanding your customer and their value and create personalised experiences that minimise wasteful spending for you as a retailer and that also drive customer retention.”
Inside Retail
FEBRUARY 28, 2022
During this time, Merchgirls defaulted to manually fulfilling orders, requiring in-house staff to manage their bookings individually via phone and email with carriers. Reduce costs with fulfilment optimisation. Before joining Shippit, we were using a very clunky system,” says Pippa Joseph, Director at Merchgirls. What were the results?
Retail TouchPoints
MARCH 30, 2023
The same technology also can prompt customers with proactive messages after they leave the checkout page, but before they leave the site entirely, to capture them in the moment. Say your strategy is to have POS devices at dedicated locations as well as self-checkout, mobile POS and automated checkout,” said Witcher. “So
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