Remove Checkout Remove Customer Experience Remove Target Market
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Ecommerce in 2025: How Data Quality Powers Growth and Customer Satisfaction

Retail TouchPoints

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. Incorrect address data leads to delivery delays, lost packages and unnecessary customer complaints all of which can damage a brands reputation.

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Hitachi Vantara Offers Retailers Lidar-Based Grab-and-Go Self-Checkout

Retail TouchPoints

The solution provider offers a range of technologies in the Hitachi Automated Shop that aim to combine frictionless purchasing, advanced tracking technology and intelligent analytics to help both shoppers and retailers.

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The importance of an elite B2B customer experience

Inside Retail

Customer experience (CX) has long been a strategic focus for business-to-consumer (B2C) retailers who understand its role as a key driver of customer acquisition, conversion, and retention. Despite this understanding, many retailers still under-invest in their B2B customer experience.

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You Can’t Spell Retail Without AI

Retail TouchPoints

From backend inventory optimization to identifying salesfloor hotspots to highly targeted marketing programs, we’re seeing an influx of great retailing practices, all being driven by AI. In physical stores, we’re seeing AI used to improve the customer experience. For shoppers, AI helps improve the customer experience.

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Elevate your e-commerce game: Essential tips for thriving in 2024

Inside Retail

1 Embrace omnichannel commerce This year, a seamless, integrated customer experience is paramount. Embracing omnichannel commerce ensures that your customers can transition effortlessly between various touchpoints, whether it’s your website, social media channels, mobile app, or brick-and-mortar store.

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Cashierless Checkout Helps Alleviate Long Lines

Independent Retailer

79 percent of customers expressing their preference for checkout-less shopping. Checkout free-shopping is a cashier-less checkout system that detects shoppers’ product preferences and bills them when they close their shopping trip. Cashierless checkout may be the way of the future with how well shoppers are responding.

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From Boomers to Zoomers: What each generation wants from e-commerce deliveries

Inside Retail

To see what matters most to each generation, Team Global Express joined forces with Inside Retail to ask over 750 online shoppers what they want from the delivery experience. Start by delivering a great customer experience. That said, in recent years, they’ve happily traded bricks-and-mortar browsing for clicks and scrolls.

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