Retail TouchPoints

JULY 8, 2024

Citing “extremely low volumes” of customers using personal checks, Target will stop accepting checks for in-store payments on July 15, 2024, as reported in the Minneapolis Star-Tribune and confirmed by Target. The retailer joins several supermarket retailers that have stopped accepting checks, including Aldi , Whole Foods Market and Lidl.

Payment Services 290

Payment Services Supermarket Checkout Marketing 290

Retail TouchPoints

MAY 17, 2024

This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. But there is a more middle-of-the-road area of self-checkout that is currently growing by leaps and bounds — smart carts. by the end of 2024.

Checkout 289

Checkout Shopping Kiosk Supermarket 289

Inside Retail

NOVEMBER 19, 2024

It’s the reason your local supermarket is now one giant self-checkout dystopia and why even the idea of browsing feels as old-fashioned as sending a telegram. So if the first thing a customer experiences is a dazzling display of your brand at its finest, congratulations. Everything is about getting things done faster.

Checkout 130

Checkout Customer Experience Shopping Supermarket 130

Retail TouchPoints

JULY 21, 2023

The supermarket retailer will roll out the smart carts at select St. Schnuck Markets has extended its partnership with Instacart to introduce Caper Carts, which use AI and computer vision to automatically identify items shoppers put into them, allowing shoppers to then skip the line and check out using the cart technology.

Checkout 245

Checkout Promotions Supermarket Accounting 245

Retail Gazette

DECEMBER 14, 2023

Last month Booths axed its self-service checkouts in all but two of its 28 stores, claiming the move was in response to customer demand. The supermarket insisted the change helped it keep its “warm northern welcome” and that having manned tills was better for shoppers. Why did Booths remove its self-service checkouts?

Checkout 126

Checkout Grocer Supermarket Shopping 126

Inside Retail

JANUARY 24, 2022

Of course, physical retail has had to undergo a few changes since the first wave of Covid, particularly at entry, payment and checkout. Here are some of the ways that businesses have reconsidered safe and convenient ways for customers to shop and pay in person. The hidden productivity benefits of cash automation in the store.

Payment Services 162

Payment Services Checkout Kiosk Sporting Goods 162

Retail TouchPoints

APRIL 1, 2025

For this reason, there have been major investments in exciting retail activations from some of the biggest grocers in the world, with a particular focus on bringing the online and in-store shopping experiences together in one seamless checkout. Take for example Stop & Shop, a popular supermarket chain in the Eastern U.S.

Grocer 147

Grocer Checkout Point of Sale Advertising 147

Retail TouchPoints

APRIL 16, 2024

supermarket with cashier-free checkout technology powered by computer vision. ALDIgo, using technology from Grabango , tracks which items shoppers put in their carts; customers can then pay with a credit or debit card or the Grabango app at cashierless pay stations or they can use traditional manned lanes.

Checkout 130

Checkout Supermarket ATS Consumer 130

Retail TouchPoints

MAY 9, 2024

This is the second part of our two-part series, “From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we went beyond the headlines to uncover the reality of the self-checkout situation. But Jenkins is the first to admit that JWO-style tech won’t be a fit for every retail situation.

Checkout 277

Checkout Payment Services Point of Sale Location 277

Retail TouchPoints

AUGUST 6, 2024

Grubhub now has 30 personalized recommendation carousels on its homepage, spotlighting merchants with delivery ETAs of 30 minutes or less, merchants featuring the customer’s favorite cuisine and more. Customers can request re-delivery of their order with no fees, or a full refund back to their account, without having to talk to an agent.

Merchant Services 278

Merchant Services Checkout Returns Supermarket 278

Retail TouchPoints

APRIL 3, 2024

Amazon is removing its cashierless Just Walk Out (JWO) technology from its Amazon Fresh supermarkets and will not deploy the solution in new locations scheduled to open later this year, according to multiple media reports. The company already had moved the JWO unit out of its retail group and into its AWS cloud computing division.

Merchandise Store 296

Merchandise Store Checkout Supermarket Shopping 296

Inside Retail

OCTOBER 7, 2024

For those in Melbourne, stepping into the LaManna supermarket, in the northern suburb of Essendon Fields, is like taking the world’s shortest flight to Italy. To the LaManna customer, a trip to the supermarket is not an errand but an indulgence.

Supermarket 130

Supermarket Shopping Customer Experience Consumer 130

Inside Retail

JUNE 13, 2024

In a supermarket in southern China, live fish swim around in a glass tank bearing a QR code for customers to scan for information about where the fish is from and details of provenance and sustainability in its farming or capture. In China, he said, retailers want their customers to engage with them digitally.

ATS 260

ATS Supermarket Promotions Checkout 260

Retail Gazette

NOVEMBER 15, 2023

Tesco is trialing scan-free self-checkouts at one of its west London stores in a bid to provide a more “seamless and convenient” shopping experience. Shoppers at the supermarket’s Fulham Reach Express GetGo store can now proceed to the checkout where it will “magically present them with a list of products they have picked up”.

Checkout 115

Checkout Supermarket Customer Experience Shopping 115

Inside Retail

OCTOBER 5, 2023

After the goodwill that was created throughout Covid where the supermarkets and their employees were on the frontline supporting Australians, now there is a danger the relationship is being fractured. Consumers are taking matters into their own hands with a huge jump in theft both from in-store and through automated checkouts.

Supermarket 264

Supermarket Checkout Consumer Marketing 264

Inside Retail

DECEMBER 18, 2023

Today, the industry is buzzing with replatforming of websites, installation of customer data platforms and leveraging of customer experience data into multichannel behavioural insights. We should all be able to enhance our customer experience (CX) and better manage our customer relationships (CRM).

Supermarket 147

Supermarket Boutique Customer Experience Checkout 147

Inside Retail

JUNE 16, 2021

Supermarket Coles will spend $2.5 The business will seek to improve its online shopping, as well as its self-service checkouts, data and automation across its warehouses, in an effort to streamline the experiences and make it even simpler for Australians to buy their groceries.

Supermarket 240

Supermarket Checkout Returns Customer Experience 240

Retail TouchPoints

DECEMBER 31, 2020

Before the pandemic even struck, consumers were leaving their homes less often to make purchases because of the convenience offered by online-based brands — think of the success of Amazon, Deliveroo, Uber Eats and supermarket delivery services. Other measures to make the customer experience more engaging will also figure prominently.

Consumer 342

Consumer Checkout Customer Experience Supermarket 342

Retail TouchPoints

JULY 12, 2024

Supermarket chain Hy-Vee has invested heavily in its digital transformation over the last two years — and its latest adoption of digital shelf tags and post-purchase offers powered by its retail media network are designed to further improve the omnichannel grocery shopping experience.

Advertising 279

Advertising Checkout Promotions Supermarket 279

Retail TouchPoints

APRIL 5, 2024

The supermarket chain will now use a single points currency for its “ for U” program and give members two months to earn and redeem their points before they expire. Additionally, an automatic cash-off option that converts points into cash discounts at checkout will join existing point redemption options.

Checkout 275

Checkout Supermarket Shopping Marketing 275

I Vend

AUGUST 10, 2021

The COVID surge for supermarkets The pandemic hit many retailers hard, with stores shut and high streets deserted. According to industry experts The Grocer magazine, UK supermarkets continue to see high levels of growth. iVend Supermarket iVend helps supermarkets offer uninterrupted service to their customers.

Supermarket 104

Supermarket Payment Services Checkout Grocer 104

Inside Retail

JANUARY 9, 2023

Aldi says its newest store, which opens in Prospect, NSW, this week will feature new innovations for the banner aimed at enhancing the customer experience. The store is fitted with large wooden produce bays in a modern interior store design featuring newly designed registers at manned checkouts and registers and self-checkouts.

Checkout 130

Checkout Supermarket Customer Experience Location 130

Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. For example, La Grande Epicerie in France was spotlighted as the “crème de la crème” of the French gourmet retail experience.

Visual Merchandising 263

Visual Merchandising Customer Experience Consumer Location 263

Retail TouchPoints

APRIL 8, 2024

At my local supermarket, the self-checkout PIN pad has a note asking if I want to take a two -question survey (I don’t). Sri Narasimhan: We realized that we needed to create a consistent language for how we discussed customer experience across our organization, and thus we moved to NPS.

Customer Experience 254

Customer Experience Consumer Promotions Checkout 254

Retail Gazette

AUGUST 27, 2024

The supermarket chain is moving towards a combination of twilight and early shifts to make to business more efficient, The Telegraph reported. In the stores where it has been introduced, we are seeing better availability, reduced overstock, increased productivity, greater customer satisfaction and less waste.

Checkout 105

Checkout Supermarket Customer Experience Planning 105

Retail TouchPoints

OCTOBER 26, 2023

From the moment a product enters the store via a delivery to the moment it exits the store through the checkout, there is very little data that retailers can leverage to make decisions. If you get this right, you will ensure your customers remain loyal. If not, then the opposite becomes true. Three in 10 U.S.

Checkout 263

Checkout Fulfillment Supermarket Consumer 263

V Count

JULY 24, 2024

In the retail and supermarket industry, effective people counting systems play a crucial role in understanding customer behavior, optimizing operations, and driving business success. Queue Management refers to the process of monitoring and controlling the flow of customers through checkout lines or service areas.

Management 98

Management Supermarket Checkout Inventory Management 98

Retail Focus

JUNE 20, 2024

Gambling companies have also been able to personalise the customer experience with AI technology. In the States, companies like Walmart have decided to introduce digital touchpoints for their customers, while JC Penney has invested $1 billion in upgrades to improve the customer experience.

Inventory Management 130

Inventory Management Checkout Customer Experience Supermarket 130

Retail Gazette

DECEMBER 18, 2024

To deliver these savings, Britain’s fifth-largest supermarket chain has pushed ahead with a host of cost-cutting measures. Well done Rami Baitih for making the customer experience horrible to save some s. The supermarket’s bakery is not the only facility that has been earmarked for closure.

Grocer 98

Grocer Supermarket Checkout Customer Experience 98

V Count

JULY 18, 2024

Whether it’s at the coffee shop for your morning fix or at the supermarket checkout after a long day, standing in a queue can feel like an eternity. Imagine you’re at the supermarket, ready to dash home with your groceries, but instead, you’re stuck behind a seemingly endless line of carts. Frustrating, right?

Supermarket 52

Supermarket Management Checkout Returns 52

Retail Gazette

AUGUST 8, 2024

The supermarket is also investing an additional £30m in staff hours to improve stock replenishment during opening hours in store, increase the number of staff on checkouts at the weekend, and ensure stores are clean. “However, we also know that there are some areas where we can and need to improve.”

Planning 105

Planning Supermarket Checkout Customer Experience 105

I Vend

NOVEMBER 14, 2024

 As the holiday season approaches, supermarkets start to gear up for their busiest time of the year. We all like to eat, drink and be merry, and that means big business for supermarkets and grocery stores. iVend’s Retail Management Solution iVend helps supermarkets run efficiently at any time of year.

Supermarket 52

Supermarket Payment Services Promotions Management 52

I Vend

APRIL 2, 2025

Frictionless checkout – your customers come into your stores, they choose their goods and thenthey have to wait in line to pay, or they cant use the payment method they want. These frictions are the biggest cause of customer dissatisfaction which directly impacts sales. What to look for in Retail Management Software 1.

Management 52

Management Payment Services Inventory Management Point of Sale 52

Indigo 9 Digital

AUGUST 2, 2022

A Hema supermarket in China. In the United States Amazon has made the most significant advances in creating tech enabled retail stores with its Just Walk Out technology that allows customers to skip the checkout. Three years earlier in 2015, eCommerce giant Alibaba opened its first Hema supermarket in China.

Payment Services 98

Payment Services Kiosk Supermarket Checkout 98

Retail Focus

JUNE 14, 2024

Whether you are browsing the aisles of your closest supermarket or walking the stalls of the local market on a Saturday morning, you are almost certain to come across some form of point of sale or point of purchase materials. This can include contactless payments and sanitised self-checkout stations. “In

Payment Services 147

Payment Services Point of Sale Customer Experience Consumer 147

V Count

JULY 2, 2021

Queue management, on the other hand, shows how long every customer spends at the checkout counter. If, for example, data from the queue management solution show that there were long waiting lines during this period, it becomes apparent that customers abandoned their carts because the checkout queue was too long.

Location 98

Location Checkout Management Marketing 98

Inside Retail

JANUARY 24, 2023

They covered how brands can provide elevated and curated customer experiences and how clear differentiation, and even re-invention, can be critical to meeting consumer demand and providing a sustainable future for retailers. Data is key to optimising the customer experience. Here are some of the highlights.

Fulfillment 130

Fulfillment Customer Experience Consumer Returns 130