Inside Retail

SEPTEMBER 3, 2024

This enables retailers to make data-driven decisions, improve forecasting accuracy, and enhance customer experiences, while also reducing costs and boosting profits. Targeted advertising: You can use data to target promotions effectively, enhancing campaign ROI. Here are the key areas to apply AI in retail.

Loss Prevention 245

Loss Prevention Checkout Shrinkage Supply Chain Management 245

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Shopping 307

Shopping Checkout Kiosk Consumer 307

Retail Focus

APRIL 24, 2023

The 11 th year of the CX Retail Exchange , 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore the biggest challenges and solutions in the industry. 5 stars!” To secure your place at the CX Retail Exchange 2023, request an invitation or visit our site.

Customer Experience 162

Customer Experience Social Commerce Checkout Returns 162

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience.

Payment Services 245

Payment Services Checkout Supply Chain Management Customer Experience 245

Retail TouchPoints

JULY 21, 2023

In addition to the fully automated carts, Schnucks will test a Lite version, with customers manually scanning items before placing them in the cart.

Checkout 200

Checkout Promotions Supermarket Accounting 200

Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Exceptional customer experience.

Payment Services 223

Payment Services Checkout Inventory Management Customer Experience 223

Retail TouchPoints

MAY 17, 2024

This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. But there is a more middle-of-the-road area of self-checkout that is currently growing by leaps and bounds — smart carts. No thanks, they’re going right back on the shelf.

Checkout 242

Checkout Shopping Kiosk Supermarket 242

Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

Net Profit 223

Net Profit Department Stores Promotions Checkout 223

Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement. locations in August 2024.

Fulfillment 233

Fulfillment Supermarket Grocer Store Operations 233

Retail TouchPoints

DECEMBER 16, 2022

Yan is now pushing ahead with the company’s transformation, which will include a “renewed focus on improving the customer experience, deepening merchant relationships and achieving operational excellence,” according to a press release from ContextLogic. At the Wish 2022 Global Merchant Summit , shipping costs were the banner topic.

Shipping 291

Shipping Fulfillment Checkout Fashion 291

Retail TouchPoints

AUGUST 17, 2021

Online retailers are using AI to create intent-based promotions. There, the AI engine measures customer intent within moments of the user arriving on-site and presents offers designed to meet that intent and close a sale. In physical stores, we’re seeing AI used to improve the customer experience.

Checkout 300

Checkout Payment Services Customer Experience Inventory Management 300

Inside Retail

JUNE 13, 2024

The ‘digital customer, digital store’ approach takes the view that every single customer that comes into a store needs to become a digital customer, and should not leave the store without a staff member having signed them up to a loyalty or membership program. Day 2 at NRF Asia: It’s all about customer experience.

ATS 260

ATS Supermarket Checkout Promotions 260

Retail TouchPoints

OCTOBER 23, 2024

Customers at checkout also have access to CX Connect, an interactive solution designed to deliver personalized content, offers and experiences to customers. At the corporate office, The Vitamin Shoppe uses Jumpmind Promote to offer unified promotions across the retailer’s digital and physical channels.

Checkout 201

Checkout Clienteling Fulfillment Store Operations 201

Retail TouchPoints

MARCH 9, 2023

To do it, Forever 21 is: Making significant investments to align its digital and physical channels ; Enabling fast, frictionless checkout ; Meeting Gen Z where they are, on social media, to drive discovery ; and Listening to its customers to evolve its brand in line with their expectations. Forever 21 one-click checkout with Bolt.

Checkout 266

Checkout Marketing Fashion Shipping 266

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Customer Experience 309

Customer Experience Returns Checkout Shopping 309

Retail TouchPoints

JUNE 26, 2023

It’s hard to believe that the invention of the UPC — first used by railroads almost 100 years ago and then introduced to speed grocery checkout lines back in 1974 — hasn’t changed. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy.

Merchant Services 261

Merchant Services Inventory Management Grocer Customer Experience 261

Retail TouchPoints

MAY 24, 2024

To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive.

Merchant Services 235

Merchant Services Payment Services Fulfillment Checkout 235

Retail TouchPoints

MAY 31, 2022

Fast, Frictionless Checkout. The Hard Rock Stadium Express Shop in Miami features “grab and go” checkout tech from AiFi powered by Verizon 5G. The higher bandwidth/lower latency combination will also lead to enhanced frictionless checkout experience.

Merchant Services 342

Merchant Services Checkout Shrinkage ATS 342

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Meanwhile, other companies are using AI to provide a more personalised shopping experience for customers by analysing their browsing and checkout history.

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

I Vend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

Customer Experience 98

Customer Experience Checkout Planning Promotions 98

Retail TouchPoints

OCTOBER 11, 2022

The world of retail has changed drastically for shoppers, and mobile checkout devices have helped retailers big and small not only provide a better customer experience but also increase sales and revenue. This promotes communication within the device management system to help better protect the entire enterprise.

Payment Services 241

Payment Services Checkout Point of Sale Management 241

Retail TouchPoints

JANUARY 3, 2023

Web and API Scraping Web and API scraping are often used by competitors to undercut retailers’ pricing and promotions. Fake Account Creation Bots can create fake accounts at scale which are then used to abuse retail promotions. Fake accounts are often aged so they appear legitimate and circumvent validations during checkout.

Merchant Services 281

Merchant Services Payment Services Accounting Checkout 281

Retail TouchPoints

JULY 12, 2024

Digital Shelf Tags Improve Store Efficiency and Sustainability Through a partnership with VusionGroup , Hy-Vee is rolling out digital shelf tags in more than 230 stores to enable real-time updates to product information, pricing and promotions. The digital shelf tags’ offer multiple benefits.

Advertising 229

Advertising Checkout Promotions Supermarket 229

Inside Retail

SEPTEMBER 9, 2021

Using loyalty rewards to promote health outcomes. Many pharmacy chains now offer health management apps, which are typically siloed from other parts of the customer experience, in particular the loyalty program. Merging above-the-line and below-the-line promotions. These lead to environmental waste, for sure.

Promotions 239

Promotions Advertising Management Checkout 239

Retail Focus

JUNE 21, 2023

By investing in technology, bricks and mortar businesses give themselves the best possible chance to survive and even thrive during these economically turbulent times, by encouraging repeat store visits and purchases through enhanced customer experience (CX) and smarter business decisions. Just What Can Technology Do For Business?

Point of Sale 173

Point of Sale Customer Experience Checkout Store Layout 173

Retail TouchPoints

OCTOBER 3, 2024

In-store shoppers can purchase items and check the items off the Baby Registry when they present a unique QR code at checkout. Registry items can either be shipped to the baby registry’s creator directly, shipped to a chosen home address or picked up in-store.

ATS 238

ATS Shipping Checkout Accounting 238

Inside Retail

DECEMBER 12, 2024

Its a time of heightened consumer spending, aggressive promotions, and operational intensity. Segmentation allows you to group customers based on shared characteristics or behaviours, such as demographics, purchase history, or geographic location. Was it a specific promotion, product, or referral?

Customer Retention 241

Customer Retention Promotions Returns Planning 241

Retail TouchPoints

FEBRUARY 3, 2023

Have a simple checkout process. Powerful marketing initiatives and detailed product pages don’t mean anything if the buyer bails because the checkout process is too complicated. Simple and easy checkout processes are needed to seal the deal. Make customer service a priority.

Merchant Services 226

Merchant Services Payment Services Marketing Drop-Shipping 226

Retail TouchPoints

DECEMBER 11, 2024

The challenge with loyalty programs is not the program itself, but the increased volume of discounts and promotions it generates that leads to far more complicated tax calculations. Additionally, the checkout process must remain consistent whether consumers are shopping in-store, online or using the retailers app.

Point of Sale 213

Point of Sale Returns Checkout Shipping 213

Wiser

DECEMBER 13, 2019

These are the four key elements driving superior customer experience in-store, according to Wiser CEO Andy Ballard. Here’s a sneak peek at what you can read in “ 4 Key Elements Driving Superior Customer Experience In-Store.”. See what else Andy had to say about crafting a superior customer experience over at Total Retail.

Customer Experience 78

Customer Experience Checkout Promotions Returns 78

365 Retail

DECEMBER 1, 2022

As consumers increasingly turn to online methods of shopping, the physical retail space also needs to be able to adapt to these challenges and keep up with the pace of transformation – meaning customer service and the customer experience must be engaging and worthwhile for in-store shoppers. Empowering store associates .

Customer Experience 84

Customer Experience Checkout Consumer Fulfillment 84

Retail TouchPoints

FEBRUARY 16, 2022

For example, an easily navigable checkout page does little good when the product pages are frustrating for people with certain disabilities. The same goes for everything from email blast promotions to a user’s ability to read on-site reviews.

Shopping 313

Shopping Checkout Accounting Shipping 313

I Vend

DECEMBER 13, 2022

Promotions are an essential part of any retailer’s marketing toolkit, and never more so than during the holiday season. They increase sales, build loyalty, and delight customers. iVend for Digital Passes iVend helps retailers get the most from holiday promotions. Increase customer satisfaction by up to 20%.

Promotions 97

Promotions Employee Engagement Checkout Returns 97

Retail TouchPoints

FEBRUARY 6, 2023

This year the report was co-commissioned in partnership with a number of Mercaux’s fellow members of the MACH Alliance , a nonprofit dedicated to promoting open tech ecosystems, including Fluent Commerce , comme r cetools and Or i um. Spain, Italy and France as well as the Benelux and Nordic countries.

Planning 240

Planning Payment Services Checkout Fulfillment 240

Retail TouchPoints

OCTOBER 9, 2020

“For example, this industry has very large order values, a longer customer journey and very different fulfillment methods. We need the flexibility to create very unique customer experiences, because furniture customers don’t typically make the same type of small impulse purchases seen elsewhere.

Home Furnishings 224

Home Furnishings Payment Services Promotions Accounting 224

Retail TouchPoints

APRIL 8, 2024

At my local supermarket, the self-checkout PIN pad has a note asking if I want to take a two -question survey (I don’t). Sri Narasimhan: We realized that we needed to create a consistent language for how we discussed customer experience across our organization, and thus we moved to NPS.

Customer Experience 185

Customer Experience Consumer Promotions Checkout 185

Inside Retail

FEBRUARY 4, 2024

Last year, consumer expectations of their digital customer experience also reached new heights. Using promotional codes, cashback offers and rewards and spending more time researching before buying were similarly set to remain persistent trends. However, spending is only part of the picture.

Merchant Services 264

Merchant Services Payment Services Accounting Consumer 264