Retail TouchPoints

AUGUST 6, 2024

Sainsbury’s will upgrade 22,500 checkouts across its supermarkets, convenience stores and fuel stations with cloud-based POS and analytics solutions from NCR Voyix.

Promotions 278

Promotions Checkout Point of Sale Supermarket 278

Retail TouchPoints

MAY 30, 2024

To compete today, retailers must develop new and innovative ways to engage their customers and generate more loyalty. Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. Developing a feedback loop.

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Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

MARCH 7, 2025

Not only do digital gift cards create a lasting impact with customers that extends beyond a one-time purchase, they can do so in a way that actually benefits the bottom line. Supplement Existing Price Promotions Service providers can add a digital incentive to an existing discount promotion to get even more traction with customers.

Payment Services 262

Payment Services Promotions Checkout Planning 262

Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. This focused approach, combined with quieter shopping windows, makes them more attuned to promotions and sales.

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Checkout Promotions Kiosk Customer Experience 179

Retail Focus

FEBRUARY 4, 2025

Retailers are using AI in various ways to improve customer experiences, streamline operations, and gain valuable insights from data. By assessing historical sales data, weather patterns, local events, and other factors, retailers can gain insights to predict customer traffic and anticipated sales.

Inventory Management 162

Inventory Management Markdowns Checkout Customer Experience 162

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Retail TouchPoints

OCTOBER 28, 2021

The technology suite is designed to help retailers: Create a smooth customer experience similar to online shopping; Develop deeper data insights into buyer behavior and product interaction; Support social distancing and health protection; Deliver targeted marketing, including promotions; Reduce labor costs and provide efficient 24/7 operations; and (..)

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Checkout Target Market Promotions Returns 263

Retail TouchPoints

FEBRUARY 25, 2025

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. Incorrect address data leads to delivery delays, lost packages and unnecessary customer complaints all of which can damage a brands reputation.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Retail TouchPoints

FEBRUARY 24, 2025

Catalysts plug-and-play design has helped streamline essential tasks, like cart-to-checkout integration and customer account management, which reduced development efforts. Now, the Desk Configurator page loads within three seconds , which gives the brand a high-value, high-impact tool to promote to potential customers.

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Checkout Consumer Advertising Marketing 273

Inside Retail

FEBRUARY 27, 2025

Other key barriers include out-of-stock items (17 per cent) and complicated checkouts (13 per cent). Streamlining checkout flows with guest checkout and one-click payment options. Gen Z and Millennials (46 per cent) are highly driven by customer reviews.

Consumer 130

Consumer Checkout Shipping Promotions 130

Retail TouchPoints

JULY 21, 2023

In addition to the fully automated carts, Schnucks will test a Lite version, with customers manually scanning items before placing them in the cart.

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Checkout Promotions Supermarket Accounting 245

Retail TouchPoints

APRIL 27, 2023

A shift toward a new dynamic for Instagram and Facebook Shops will require companies to enable in-app checkout in order to offer a Shop on both sites. via both Meta’s Commerce Manager and Shopify will only be allowed if checkout on Facebook and Instagram is enabled. The change will first be tested in the U.S., Outside of the U.S.

Merchant Services 306

Merchant Services Shopping Checkout Social Commerce 306

Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

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Net Profit Department Stores Promotions Checkout 276

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience.

Payment Services 264

Payment Services Checkout Supply Chain Management Customer Experience 264

Retail TouchPoints

MAY 17, 2024

This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. But there is a more middle-of-the-road area of self-checkout that is currently growing by leaps and bounds — smart carts. No thanks, they’re going right back on the shelf.

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Checkout Shopping Kiosk Supermarket 289

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Inside Retail

SEPTEMBER 3, 2024

This enables retailers to make data-driven decisions, improve forecasting accuracy, and enhance customer experiences, while also reducing costs and boosting profits. Targeted advertising: You can use data to target promotions effectively, enhancing campaign ROI. Here are the key areas to apply AI in retail.

Loss Prevention 245

Loss Prevention Checkout Shrinkage Supply Chain Management 245

Inside Retail

MARCH 3, 2025

Jeanswest executive general manager Anne Natale said the old-school apparel retail mindset of dropping a campaign or a promotion every month needs to change and greater emphasis must be placed on communicating a products value proposition to the customer.

Customer Experience 130

Customer Experience Promotions Consumer Marketing 130

Retail Focus

APRIL 24, 2023

The 11 th year of the CX Retail Exchange , 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore the biggest challenges and solutions in the industry. 5 stars!” To secure your place at the CX Retail Exchange 2023, request an invitation or visit our site.

Customer Experience 162

Customer Experience Social Commerce Checkout Returns 162

Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Exceptional customer experience.

Payment Services 246

Payment Services Checkout Inventory Management Customer Experience 246

Retail TouchPoints

DECEMBER 16, 2022

Yan is now pushing ahead with the company’s transformation, which will include a “renewed focus on improving the customer experience, deepening merchant relationships and achieving operational excellence,” according to a press release from ContextLogic. At the Wish 2022 Global Merchant Summit , shipping costs were the banner topic.

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Shipping Fulfillment Checkout Fashion 306

Retail TouchPoints

FEBRUARY 20, 2025

In fact, a 2023 Contentsquare survey found that promotions not working at checkout caused 33% of abandoned carts. And when it comes to user experience (UX), first impressions matter: 42% of shoppers said they make the decision whether to stay or leave a website within 10 seconds, and 20% within 5 seconds.

Payment Services 179

Payment Services Checkout Promotions ATS 179

Retail TouchPoints

MAY 24, 2024

To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive.

Merchant Services 264

Merchant Services Payment Services Fulfillment Checkout 264

Retail TouchPoints

JULY 12, 2024

Digital Shelf Tags Improve Store Efficiency and Sustainability Through a partnership with VusionGroup , Hy-Vee is rolling out digital shelf tags in more than 230 stores to enable real-time updates to product information, pricing and promotions. The digital shelf tags’ offer multiple benefits.

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Advertising Checkout Promotions Supermarket 279

Retail TouchPoints

AUGUST 17, 2021

Online retailers are using AI to create intent-based promotions. There, the AI engine measures customer intent within moments of the user arriving on-site and presents offers designed to meet that intent and close a sale. In physical stores, we’re seeing AI used to improve the customer experience.

Checkout 306

Checkout Payment Services Customer Experience Inventory Management 306

Retail TouchPoints

OCTOBER 11, 2022

The world of retail has changed drastically for shoppers, and mobile checkout devices have helped retailers big and small not only provide a better customer experience but also increase sales and revenue. This promotes communication within the device management system to help better protect the entire enterprise.

Payment Services 278

Payment Services Checkout Point of Sale Management 278

Retail TouchPoints

JUNE 26, 2023

It’s hard to believe that the invention of the UPC — first used by railroads almost 100 years ago and then introduced to speed grocery checkout lines back in 1974 — hasn’t changed. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy.

Merchant Services 279

Merchant Services Inventory Management Grocer Customer Experience 279

Inside Retail

JUNE 13, 2024

The ‘digital customer, digital store’ approach takes the view that every single customer that comes into a store needs to become a digital customer, and should not leave the store without a staff member having signed them up to a loyalty or membership program. Day 2 at NRF Asia: It’s all about customer experience.

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ATS Supermarket Checkout Promotions 260

Retail TouchPoints

MARCH 9, 2023

To do it, Forever 21 is: Making significant investments to align its digital and physical channels ; Enabling fast, frictionless checkout ; Meeting Gen Z where they are, on social media, to drive discovery ; and Listening to its customers to evolve its brand in line with their expectations. Forever 21 one-click checkout with Bolt.

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Checkout Marketing Fashion Shipping 279

Retail TouchPoints

FEBRUARY 3, 2023

Have a simple checkout process. Powerful marketing initiatives and detailed product pages don’t mean anything if the buyer bails because the checkout process is too complicated. Simple and easy checkout processes are needed to seal the deal. Make customer service a priority.

Merchant Services 286

Merchant Services Payment Services Marketing Drop-Shipping 286

Retail TouchPoints

APRIL 8, 2024

At my local supermarket, the self-checkout PIN pad has a note asking if I want to take a two -question survey (I don’t). Sri Narasimhan: We realized that we needed to create a consistent language for how we discussed customer experience across our organization, and thus we moved to NPS.

Customer Experience 254

Customer Experience Consumer Promotions Checkout 254

Retail TouchPoints

OCTOBER 3, 2024

In-store shoppers can purchase items and check the items off the Baby Registry when they present a unique QR code at checkout. Registry items can either be shipped to the baby registry’s creator directly, shipped to a chosen home address or picked up in-store.

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ATS Shipping Checkout Accounting 278

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

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Customer Experience Returns Checkout Shopping 317

Retail TouchPoints

NOVEMBER 5, 2020

Mannequins, store layout and even music are all curated to express your brand identity and drive a unique customer experience. . Make sure you’re enticing visitors to take a closer look at what’s “inside” your site by promoting sale items and spotlighting best-selling products the moment a shopper arrives. Don’t ignore checkout.

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Checkout Store Layout Promotions Accessories 272

Retail TouchPoints

JANUARY 3, 2023

Web and API Scraping Web and API scraping are often used by competitors to undercut retailers’ pricing and promotions. Fake Account Creation Bots can create fake accounts at scale which are then used to abuse retail promotions. Fake accounts are often aged so they appear legitimate and circumvent validations during checkout.

Merchant Services 306

Merchant Services Payment Services Accounting Checkout 306

Retail TouchPoints

MAY 31, 2022

Fast, Frictionless Checkout. The Hard Rock Stadium Express Shop in Miami features “grab and go” checkout tech from AiFi powered by Verizon 5G. The higher bandwidth/lower latency combination will also lead to enhanced frictionless checkout experience.

Merchant Services 354

Merchant Services Checkout Shrinkage ATS 354