Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement. locations in August 2024.

Fulfillment

Small Biz Trends

JUNE 17, 2025

Key Takeaways Understand the Customer Journey: The customer experience encompasses all interactions throughout the buying journey, influencing perceptions and brand loyalty at each phase: awareness, consideration, and decision. Promotions like discounts can encourage conversions and enhance customer loyalty.

Customer Experience

Retail TouchPoints

OCTOBER 23, 2024

Customers at checkout also have access to CX Connect, an interactive solution designed to deliver personalized content, offers and experiences to customers. At the corporate office, The Vitamin Shoppe uses Jumpmind Promote to offer unified promotions across the retailer’s digital and physical channels.

Checkout

Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. This focused approach, combined with quieter shopping windows, makes them more attuned to promotions and sales.

Checkout

Retail TouchPoints

DECEMBER 11, 2024

The challenge with loyalty programs is not the program itself, but the increased volume of discounts and promotions it generates that leads to far more complicated tax calculations. Additionally, the checkout process must remain consistent whether consumers are shopping in-store, online or using the retailers app.

Point of Sale

Retail TouchPoints

JULY 7, 2025

But my experience working with high-load ecommerce enterprises shows that’s only half the story. It’s not always customers who abandon carts. Technical gaps, such as a misfiring promotion or a vanished cart, can quietly turn a ready-to-buy customer into a lost one. Sometimes the system abandons them.

Checkout

Small Biz Trends

JUNE 18, 2025

Key Takeaways Holistic Customer Experience: Retail customer experience comprises all interactions, from storefronts to post-purchase, fundamentally influencing customer perceptions and loyalty. In today’s fast-paced retail world, creating an unforgettable customer experience is crucial.

Customer Experience

Retail TouchPoints

MARCH 7, 2025

Not only do digital gift cards create a lasting impact with customers that extends beyond a one-time purchase, they can do so in a way that actually benefits the bottom line. Supplement Existing Price Promotions Service providers can add a digital incentive to an existing discount promotion to get even more traction with customers.

Payment Services

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services

Retail TouchPoints

FEBRUARY 25, 2025

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. Incorrect address data leads to delivery delays, lost packages and unnecessary customer complaints all of which can damage a brands reputation.

Merchant Services

Retail Focus

FEBRUARY 4, 2025

Retailers are using AI in various ways to improve customer experiences, streamline operations, and gain valuable insights from data. By assessing historical sales data, weather patterns, local events, and other factors, retailers can gain insights to predict customer traffic and anticipated sales.

Inventory Management

Retail TouchPoints

APRIL 25, 2025

Retail businesses are no longer self-enclosed entities where everything revolves around a checkout and some inventory management software. A strong network infrastructure supports everything from payment processing and inventory management to customer engagement and security, ensuring business continuity and long-term growth.

Payment Services

Retail TouchPoints

JULY 9, 2025

The Evolving Models of Social Commerce Social ecommerce isn’t a single channel or experience — it’s a growing ecosystem of approaches that blend content, community and commerce. The links take shoppers directly to standalone, secure checkout pages — typically hosted by a third-party payment provider.

Merchant Services

Retail TouchPoints

FEBRUARY 24, 2025

Catalysts plug-and-play design has helped streamline essential tasks, like cart-to-checkout integration and customer account management, which reduced development efforts. Now, the Desk Configurator page loads within three seconds , which gives the brand a high-value, high-impact tool to promote to potential customers.

Checkout

Retail TouchPoints

JUNE 18, 2025

“By integrating with Shopify, we’re delivering unmatched, real-time access to our full selection of bridal and special occasion offerings through true commerce fluidity, resulting in a more seamless customer shopping experience.”

Payment Services

Inside Retail

FEBRUARY 27, 2025

Other key barriers include out-of-stock items (17 per cent) and complicated checkouts (13 per cent). Streamlining checkout flows with guest checkout and one-click payment options. Gen Z and Millennials (46 per cent) are highly driven by customer reviews.

Consumer

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services

Retail TouchPoints

JULY 11, 2025

In today’s competitive retail ecommerce landscape, where consumer expectations are shaped by experiences from major retailers and marketplaces, brands must go beyond attractive design to deliver experiences that truly convert and retain customers. Success lies in designing digital journeys that do more than look good.

Merchant Services

Retail TouchPoints

JULY 30, 2025

McKinsey research indicates that retailers implementing unified customer experiences across channels consistently outperform their competitors. PwC mirrors that sentiment , reporting that consumers expect a smooth and tech-enhanced shopping experience, regardless of whether they’re buying online or in-store.

Customer Experience

RETAIL MANAGEMENT SOFTWARE

JULY 22, 2025

According to the National Retail Federation (NRF), over 70% of online shopping carts are abandoned before the checkout process. With the right retail technology and customer experience strategies, you can reduce this rate and recapture sales. Solution: Simplify your checkout flow. The good news? The Fix: Be transparent.

Drop-Shipping

Inside Retail

MARCH 3, 2025

Jeanswest executive general manager Anne Natale said the old-school apparel retail mindset of dropping a campaign or a promotion every month needs to change and greater emphasis must be placed on communicating a products value proposition to the customer.

Customer Experience

Small Biz Trends

JULY 8, 2025

Key Metrics: Track sales revenue, customer acquisition costs, customer lifetime value, conversion rates, and inventory turnover to identify growth opportunities. Customer Experience: Elevate customer experience through personalized service and engaging retail environments to boost repeat business and attract new clients.

Inventory Turnover

Retail TouchPoints

APRIL 1, 2025

For this reason, there have been major investments in exciting retail activations from some of the biggest grocers in the world, with a particular focus on bringing the online and in-store shopping experiences together in one seamless checkout.

Grocer

Small Biz Trends

JUNE 19, 2025

Effective Store Layout: Designing an inviting store layout with strategic product placements enhances customer experience and increases sales. Robust Marketing Strategies: Building an online presence and engaging in local advertising are crucial to attract customers and boost your retail store’s visibility.

Store Layout

365 Retail

JUNE 9, 2025

Reducing Cart Abandonment and Boosting Sales Cart abandonment is a common challenge for e-commerce businesses, with many abandoned checkouts linked to a lack of payment flexibility. By offering installment options or BNPL services, businesses can effectively address customers’ hesitation regarding high upfront costs.

Payment Services

Retail Customer Experience

JULY 8, 2025

Beyond uses in loss prevention and checkout optimization, AI is poised to play larger roles from enhancing inventory management to improving workplace safety, refining store layouts and supporting more dynamic pricing and promotion strategies.

Loss Prevention

Small Biz Trends

JULY 25, 2025

Designing an effective retail shop floor plan is vital for enhancing customer experience and boosting sales. You need to take into account factors like customer flow, product placement , and the overall shopping environment. Position high-demand items on the right side to maximize visibility and encourage customer exploration.

Planning

M19 Retail

DECEMBER 4, 2024

Here’s a closer look at the transformative impact of mobile pos systems on the retail experience. Enhanced Retail Customer Experience One of the standout benefits of a mobile POS system is the improvement in retail customer experience. With mPOS, sales associates are not bound by a traditional checkout counter.

Payment Services

Retail TouchPoints

FEBRUARY 20, 2025

In fact, a 2023 Contentsquare survey found that promotions not working at checkout caused 33% of abandoned carts. And when it comes to user experience (UX), first impressions matter: 42% of shoppers said they make the decision whether to stay or leave a website within 10 seconds, and 20% within 5 seconds.

Payment Services

Small Biz Trends

JUNE 17, 2025

Key Takeaways Understand Consumer Behavior Shift: Post-holiday shopping sees consumers seeking personal deals, making it essential to tailor marketing strategies to focus on clearance and promotions. Emphasizing upselling and cross-selling techniques can enhance customer engagement, turning a basic purchase into a more substantial sale.

Inventory Management

Small Biz Trends

JULY 24, 2025

Key Takeaways Self-service POS systems are automated kiosks that allow customers to complete transactions independently, improving speed and convenience. These systems utilize cloud-based technology for real-time inventory management and customizable customer experiences.

Payment Services

Small Biz Trends

JULY 23, 2025

When designing a variety store, it’s vital to contemplate several key elements that influence customer experience and sales. Organize the store into themed zones to enhance customer navigation and promote cross-merchandising opportunities. Stopping points like displays or seating areas to extend browsing time.

Visual Merchandising

Retail TouchPoints

APRIL 17, 2025

Keeping the Momentum Going After the Holiday Mothers Day may be one of the biggest gifting moments of the year, but the goal is to make customers stick around. Send reminders to guest checkouts, inviting them to create an account and earn extra points. Run a double points promotion within four to six weeks of Mothers Day.

Drop-Shipping

Small Biz Trends

JULY 26, 2025

Exploring effective strategies can greatly impact your business’s success and customer retention. What strategies can you implement to improve this experience? Key Takeaways POS experience refers to the customer interaction during the checkout process, impacting satisfaction and overall shopping experience.

Payment Services

Small Biz Trends

JUNE 13, 2025

E-Commerce Growth: Capitalize on the increasing trend of online shopping by optimizing your website for mobile use and facilitating user-friendly checkout processes as more consumers shift to e-commerce. Small businesses play a vital role, as they emphasize personalized customer experiences and unique product offerings.

Promotions

Small Biz Trends

JULY 31, 2025

It integrates hardware and software for managing sales, inventory, and customer accounts effectively. POS systems automate transactions, reducing processing time and enhancing customer experience with various payment options. Enhances customer experience : Accept various payment methods, ensuring convenience.

Payment Services

Inside Retail

MAY 5, 2025

Those that invest in creator-led commerce, seamless checkout, and cross-channel personalisation will be best positioned to capture market share. Selling via social commerce requires a very different approach to more traditional e-commerce channel activation, with creators acting as a bridge between the brand and the customer.

Consumer