Retail TouchPoints

OCTOBER 23, 2024

RFID uses electromagnetic fields to automatically identify and track tags attached to objects, offering retailers precise control over inventory and enabling real-time data analytics to enhance operational efficiency. For customers. RFID can enable personalized product recommendations and a more seamless in-store experience.

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Retail TouchPoints

NOVEMBER 5, 2024

consumers abandon a purchase and stop accessing an online service because they can’t remember their passwords 4.76 Retailers can avoid this problem by tapping into customer authentication psychology. As a retailer, your login process affects customer behavior and loyalty. times per day on average.

Payment Services 298

Payment Services Customer Retention Accounting Checkout 298

Retail TouchPoints

JANUARY 26, 2024

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store and even via social channels. Customers today expect to be able to shop where and when they want and use the payment method they want.”

Merchant Services 275

Merchant Services Payment Services Checkout Finance 275

Retail TouchPoints

MARCH 27, 2023

If we thought the pandemic-driven shift to digital payments was an evolution, we’re about to be catapulted into a new world, where payments will become possible in places thought impossible just a few years ago. Currently, consumer payments account for more than 60% of all embedded finance transactions and are set to reach $3.5

Payment Services 264

Payment Services Finance Consumer Accounting 264

Retail TouchPoints

APRIL 7, 2025

3D Secure (3DS) is an additional layer of cardholder security and authentication for online card transactions, and more and more large retailers are wanting to add it into their payments process. This not only expedites processing for legitimate customers but also more accurately flags fraudulent charges.

Payment Services 162

Payment Services Checkout Consumer Accounting 162

Retail TouchPoints

MAY 27, 2022

including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. COS (which stands for Collection of Style) is owned by H&M and currently operates 13 locations across the U.S.

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Checkout Payment Services ATS Returns 299

Retail TouchPoints

NOVEMBER 19, 2024

DoorDash has redesigned its shopping experience for retail products, allowing customers to search for an item across multiple merchants with prices and estimated delivery times displayed in a single view. per month, offering $0 delivery fees and lower service fees on eligible orders.

Merchant Services 276

Merchant Services Shopping Payment Services Checkout 276

Retail TouchPoints

APRIL 17, 2024

URBN , parent company of Urban Outfitters , Anthropologie , Free People and FP Movement , will adopt Stripe as its primary payments infrastructure for both online and in-store sales, consolidating the majority of its North American payments volume onto the solution provider.

Payment Services 264

Payment Services Merchant Services Checkout Accounting 264

Retail TouchPoints

JULY 8, 2024

Citing “extremely low volumes” of customers using personal checks, Target will stop accepting checks for in-store payments on July 15, 2024, as reported in the Minneapolis Star-Tribune and confirmed by Target. According to the Federal Reserve , the number of payments made by check has been declining, dropping 7.2%

Payment Services 290

Payment Services Supermarket Checkout Marketing 290

Retail TouchPoints

JUNE 2, 2022

parent company of the Circle K convenience store chain, will purchase more than 10,000 touchless self-checkout systems, with plans to deploy them in more than 7,000 Circle K and Couche-Tard stores in the U.S., The Mashgin system, branded as “Smart Checkout,” relies on AI-powered technology that can improve customer checkout time up to 400%.

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Checkout Payment Services Customer Experience Location 328

Retail TouchPoints

FEBRUARY 25, 2025

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. Incorrect address data leads to delivery delays, lost packages and unnecessary customer complaints all of which can damage a brands reputation.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Retail TouchPoints

APRIL 12, 2021

Foot Locker will offer in-store shoppers a more flexible and convenient checkout experience with the deployment of new technology across its 2,000+ U.S. “We are always looking for ways to create a more seamless customer experience,” said Frank Bracken, EVP and CEO of North America, Foot Locker in a statement.

Payment Services 299

Payment Services Checkout Customer Experience 299

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Retail TouchPoints

OCTOBER 21, 2022

That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. taking place online, digital payment solutions like Venmo and PayPal (which has owned Venmo since 2013) are well positioned to capitalize on the opportunity.

Merchant Services 338

Merchant Services Payment Services Checkout Finance 338

Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions.

Payment Services 299

Payment Services Point of Sale Checkout Consumer 299

Retail TouchPoints

AUGUST 22, 2023

retailer to offer Tap to Pay on iPhone, which allows associates to accept contactless payments using their iPhones without requiring a dedicated payments card reader or additional hardware. Morgan Payments powers the Tap to Pay on iPhone service, which can accept credit and debit cards, Apple Pay and NFC-enabled digital wallets.

Merchant Services 246

Merchant Services Payment Services Point of Sale Checkout 246

Retail TouchPoints

JUNE 3, 2024

What a difference two years make: Dollar General was enthusiastic enough about self-checkout in June 2022 that it announced trialing 100% self-checkout at 200 stores. Dollar General also is focusing on reducing turnover among managers, in part with improvements to supply chain and merchandising functions.

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Checkout Payment Services Inventory Management ATS 279

Retail TouchPoints

SEPTEMBER 29, 2020

Self-checkout is already a big part of how customers shop — according to RBR’s report, “EPOS and Self Checkout in 2020” , shipments of self-checkout solutions increased by 52% in 2019 to a new record high. How can retailers learn how their shoppers and store associates are using self-checkout solutions?

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Checkout Payment Services Management Customer Experience 279

Retail TouchPoints

SEPTEMBER 26, 2023

Mercedes-Benz owners in Germany can now start the fueling process directly from their vehicle and pay digitally by fingerprint with a new native in-car payment service, developed in partnership with Mastercard. An invoice is then sent to the customer by email.

Payment Services 264

Payment Services ATS Checkout Customer Experience 264

Retail TouchPoints

MAY 30, 2024

To compete today, retailers must develop new and innovative ways to engage their customers and generate more loyalty. Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. Developing a feedback loop.

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Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

DECEMBER 5, 2024

And process returns of stuff people don’t want! For example, a retailer’s flagship locations could have POS software running on fixed tills and also on mobile devices to assist with line-busting and in-aisle service. the fulfillment scenarios really are endless. And don’t forget that they need to sell stuff! Keep the stores tidy.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

MARCH 18, 2024

Following a 200 -store test that limited customers using self-checkout to a maximum of 10 items, Target has rolled out Express Self-Checkout to its nearly 2,000 stores nationwide. The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By

Checkout 259

Checkout Payment Services Store Operations Customer Experience 259

Retail TouchPoints

NOVEMBER 2, 2020

The convenience store experience just got more convenient at Chartw ells , a division of Compass Group that operates thousands of stores on college and corporate campuses. The retailer recently debuted its first store to be retrofitted with checkout-free technology at the University of Houston campus.

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Checkout Payment Services ATS Location 293

Retail TouchPoints

DECEMBER 7, 2022

In the ecommerce space, I’ve seen a mindset shift in business — from concerns around monitoring availability to using observability to ensure excellent performance and doing everything you can to prevent your sites and services from being slow. Customers demand convenience, flexibility and speed. Think like a customer.

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Customer Experience Payment Services Checkout ATS 317

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Meanwhile, other companies are using AI to provide a more personalised shopping experience for customers by analysing their browsing and checkout history.

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

Retail TouchPoints

JANUARY 2, 2025

Walmart, Capital One End Contentious Credit Card Partnership (May 28, 2024) Retailers sought to take more control over their payment processes while expanding checkout options such as buy now, pay later (BNPL) , while Ebay debuted a Business Cash Advance offering that gives its sellers quick access to revenue-based loans.

Payment Services 278

Payment Services Checkout Wholesale Consumer 278

Retail TouchPoints

APRIL 25, 2024

This is the first part of our two-part series, “ From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we go beyond the headlines to uncover the reality of the self-checkout situation. Plus, despite all the vocal naysayers, many consumers actually like the technology.

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Checkout Payment Services Consumer Kiosk 255

Retail Focus

APRIL 11, 2024

One area where efficiency can make a significant impact is in payment processing. With the rise of digital payments and fast-changing retail payment trends, merchants should adopt feature-rich payment solutions to streamline operations and enhance customer satisfaction.

Payment Services 130

Payment Services Merchant Services Customer Experience Checkout 130

Retail TouchPoints

NOVEMBER 3, 2021

Optimizing Customer Journeys Contactless technologies such as RFID and other Internet of Things (IoT) applications can dramatically improve inventory accuracy, a key element of optimizing customer journeys: “Most retailers are losing as many as 8.2

Payment Services 363

Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. Grocery retail is rooted in a traditional brick-and-mortar business model, with many longstanding and comprehensive internal processes.

Payment Services 245

Payment Services Checkout Inventory Management Grocer 245

Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. The parent company operates nearly 14,500 convenience stores worldwide.

Checkout 268

Checkout Payment Services Store Layout Kiosk 268

Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We It was an involved, intense process. Once there’s a certain percentage of fraudulent orders, financial companies [can stop servicing you].”

Checkout 237

Checkout Merchant Services Payment Services Customer Experience 237

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. The “frictionless” label applies to a number of different technologies; many of them associated with the checkout process. Improving Customer Experience.

Payment Services 299

Payment Services Checkout Customer Experience Point of Sale 299

Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. The best-in-class checkout tools can be used at permanent shops, pop-up stores, or events and staff can take payments with the confidence of 99.9

Customer Experience 243

Customer Experience Merchant Services Checkout Payment Services 243

Inside Retail

JANUARY 24, 2022

People flock to shopping centres and it is not just to procure goods and services; it is also about the experiential enjoyment, the social element and the ability to make more informed purchasing decisions.”. Of course, physical retail has had to undergo a few changes since the first wave of Covid, particularly at entry, payment and checkout.

Payment Services 162

Payment Services Checkout Kiosk Sporting Goods 162

Retail TouchPoints

DECEMBER 23, 2024

In its broadest and most straightforward definition, a digital twin is a virtual replica of a physical object, person or process that can be used to simulate its behavior to better understand how it works in real life, according to McKinsey.

Payment Services 278

Payment Services Fashion Accessories Kiosk 278