Remove Checkout Remove Customer Experience Remove Fulfillment
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Closing the Checkout Gap: Boosting Revenue and Customer Loyalty

Retail TouchPoints

In the past few years, retailers have made steady progress across the customer journey. As lines between channels blur, stores are more connected to ecommerce, fulfillment is faster and personalization is improving. But one area continues to underperform: checkout. The checkout experience often creates unnecessary friction.

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How ChatGPT’s checkout could reshape online retail: ‘It will change the game’

Inside Retail

According to recent reports, OpenAI is developing a payment and checkout feature inside ChatGPT. Brands fulfilling those orders would pay a commission to OpenAI, which marks a new monetisation lever for the company as it accelerates past a $10 billion revenue run rate. At this stage, ChatGPT checkout is still confidential.

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Aldi, Gelson’s and Hornbacher’s Connect ESLs to Instacart Product Picking Solution

Retail TouchPoints

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement. locations in August 2024.

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We Need to Talk About Porch Piracy 

Retail TouchPoints

For retailers, offering alternative delivery options like these can be a way to mitigate the impact of porch piracy on their bottom line and customer relationships. As our data suggests, the trend toward alternative delivery methods is gaining traction, signaling a potential shift in how online orders are fulfilled in the future.

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How The Vitamin Shoppe’s POS Upgrade is Leveling Up its Omnichannel Experience

Retail TouchPoints

While being able to physically investigate a product in context is a clear value prop of the brick-and-mortar experience, consumers increasingly see stores as destinations for high-quality service, immersive experiences and activations, and even digital order fulfillment.

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Technology Created Grocery Hopping, and Technology can Solve it

Retail TouchPoints

Clunky, inefficient setups can make customers feel like theyre wasting their time. Conversely, intuitive and streamlined experiences especially at checkout help grocers send the signal that they recognize shoppers time is valuable. One technology solution that enriches customer experience is self-checkout.

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SVP Reveals How Tractor Supply Assesses Tech to Power ‘Legendary’ Service Experiences

Retail TouchPoints

Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. One significant enhancement we have made is the introduction of an express checkout process.