Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

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Inside Retail

NOVEMBER 19, 2024

It’s the reason your local supermarket is now one giant self-checkout dystopia and why even the idea of browsing feels as old-fashioned as sending a telegram. So if the first thing a customer experiences is a dazzling display of your brand at its finest, congratulations. Everything is about getting things done faster.

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Retail TouchPoints

APRIL 4, 2022

We expect to see some pandemic-era commerce developments continue with some new twists, and we’re watching some emerging commerce trends that may go strong beyond 2022 — all with the goal of creating richer, more engaging customer experiences and stronger bonds between customers and brands.

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Retail TouchPoints

MARCH 24, 2022

As luxury fashion brand AMIRI prepares to expand its brick-and-mortar footprint from its four U.S. stores, the retailer is incorporating a suite of digital tools designed to provide a more personalized shopper experience. According to WWD , AMIRI is looking to expand its retail presence into Europe and Asia. .

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Retail TouchPoints

DECEMBER 16, 2022

Yan is now pushing ahead with the company’s transformation, which will include a “renewed focus on improving the customer experience, deepening merchant relationships and achieving operational excellence,” according to a press release from ContextLogic. At the Wish 2022 Global Merchant Summit , shipping costs were the banner topic.

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Inside Retail

OCTOBER 19, 2021

As global apparel revenues plummeted almost 20 per cent in 2020, e-commerce has emerged as the silver lining of the fashion industry’s challenging year. E-commerce fashion sales are expected to grow almost 39 per cent between 2020 and 2023. What can retailers do to make the most of this opportunity? Download your free copy.

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Inside Retail

SEPTEMBER 3, 2024

This enables retailers to make data-driven decisions, improve forecasting accuracy, and enhance customer experiences, while also reducing costs and boosting profits. We all know that omnichannel is a challenge to manage against the product and customer objectives of your brand or business.

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Retail TouchPoints

OCTOBER 21, 2022

For the enterprise solutions we have Pay with Venmo checkout, which is the integrated checkout button that you see as you’re checking out with large businesses such as the Grubhub s and Lyft s of the world. And then the last one is fashion , so for example Poshmark , Abercrombie & Fitch , Stitch Fix.

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Retail Focus

OCTOBER 20, 2021

Landsec has today announced the official opening of international fashion retailer, ZARA, at One New Change, the premier retail and leisure destination in the City of London. This function also enables customers to book fitting rooms and locate items easily in store. Paul’s Cathedral.

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Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

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Retail TouchPoints

MARCH 9, 2023

To do it, Forever 21 is: Making significant investments to align its digital and physical channels ; Enabling fast, frictionless checkout ; Meeting Gen Z where they are, on social media, to drive discovery ; and Listening to its customers to evolve its brand in line with their expectations. Forever 21 one-click checkout with Bolt.

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Retail Focus

OCTOBER 31, 2022

H&M Angel Central “ will create a welcoming, modern and meaningful shopping experience where style, creativity and culture are celebrated,” says H&M UK & IE Expansion Manager, Christopher Clare. With sustainability at the heart of its business model, H&M continues to lead the transition to circular, climate positive fashion.

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Retail TouchPoints

MARCH 6, 2023

Claire’s is celebrating the opening of its next-generation store in Paris with a Fashion Week event on March 6, 2023 that will spotlight the brand’s partnership with fashion designer Nicola Formichetti and V Magazine. At the same time the brand also is expanding its presence across grocery stores in the U.S.

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Retail TouchPoints

JANUARY 15, 2024

As Good American continues to redefine fashion by championing inclusivity and innovation, our collaboration with Samsung Electronics America allows us to create immersive in-store experiences that celebrate diversity and confidence,” said Misti Blasko, VP of Retail at Good American in a statement.

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Retail TouchPoints

OCTOBER 10, 2024

Pain Point #1: Selling Apparel Items in a Cashierless Store Amazon has deployed its Just Walk Out (JWO) cashierless technology in a range of sports venues, providing friction-free checkout for customers and faster transactions for retailers.

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Retail TouchPoints

MAY 12, 2022

Jane , a DTC home décor and fashion retailer, explained how its unique approach to live shopping and social commerce has resulted in massive returns at the 2022 Retail Innovation Conference & Expo. Additionally, any links that bring a shopper to your site should include a clear path to purchase that makes checkout as smooth as possible.

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Inside Retail

SEPTEMBER 6, 2022

Fresh off its biggest capital raise to date, peer-to-peer fashion rental platform Designerex is gearing up for a period of rapid growth that will see it launch one-hour delivery in Australia, enter the UK and Europe and start working more closely with brands to reach new customers. Brands don’t need to get involved in renting.

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Inside Retail

NOVEMBER 29, 2022

Australian plus-size women’s fashion brand, Taking Shape, has had a busy three years. . Founded in 1985, Taking Shape is the market leader in the plus-size fashion space in Australia and New Zealand, with around 150 bricks-and-mortar stores across the two markets, including about 60 concessions in Myer department stores.

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Retail TouchPoints

JUNE 21, 2022

Before the May 25, 2022 grand opening of Amazon Style — the retailer’s initial venture into fashion brick-and-mortar retail — some thought the Los Angeles space at the Americana at Brand would be dominated by technology and devoid of human interaction. Fitting Digital into Physical Fashion Retail. Photo courtesy of Amazon.

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Retail TouchPoints

JUNE 26, 2023

It’s hard to believe that the invention of the UPC — first used by railroads almost 100 years ago and then introduced to speed grocery checkout lines back in 1974 — hasn’t changed. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy. A true win-win!

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Retail TouchPoints

OCTOBER 11, 2022

The world of retail has changed drastically for shoppers, and mobile checkout devices have helped retailers big and small not only provide a better customer experience but also increase sales and revenue. You decide to mobile order via your iPhone, so the latte is waiting for you as soon as you arrive.

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Inside Retail

JULY 24, 2024

Elevating the customer experience, going global and tapping into marketplaces were the common threads connecting the keynotes on day one of Online Retailer, Australia’s largest e-commerce conference and expo in Sydney. For example in Germany, 89 per cent of customers that shop on Revolve choose German as a checkout language.

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Inside Retail

JANUARY 20, 2022

The online retailer is making another push to grow its fashion business, announcing on Thursday it will open its first-ever apparel store this year, with a tech twist. “We wouldn’t do anything in physical retail unless we felt we could significantly improve the customer experience,” said Simoina Vasen, a managing director.

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Retail TouchPoints

JULY 6, 2023

Beyond the QR and Toward True Interactivity While Moore acknowledges that QR codes have been a fantastic tool, he notes that they still come with high levels of friction when it comes to shoppable TV integrations — which is why NBCU and others are now looking beyond the QR code to create even more seamless shoppable TV experiences.

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Retail TouchPoints

SEPTEMBER 12, 2023

Khloe Kardashian founded Good American with Emma Grede to “redefine fashion for the modern woman.” For example, a customer can quickly select and request a new size or color of an item in the fitting room , or they can scroll a feed of similar, recommended items to request and try on.

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Retail TouchPoints

MARCH 27, 2025

Everything we’re trying to do is to better the customer experience and better serve them, shared Aaron Dunford, VP of Media at Nordstrom. When we widen the aperture of what commerce media is and take that broader definition, it allows us to better help and serve our customers through those media channels.

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Retail TouchPoints

FEBRUARY 7, 2024

It allows brands to create a game-like experience in a real-life setting, enhancing customer engagement and the overall shopping experience. Augmented and virtual reality (AR/VR) have entered the mainstream, creating an opportunity for a stronger brand-customer relationship that fuels ongoing loyalty and engagement.

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Inside Retail

JUNE 5, 2022

H&M Group is piloting tech-enabled shopping solutions across its US Cos stores as part of its strategy to tap into the in-store technology-driven retail experience, to deepen its customer relationships. With Cos Beverly Hills, we have seen first-hand how our customer experience can be elevated with tech enhancements.

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Retail TouchPoints

JULY 27, 2020

Retailers are responding with several new strategies, including creating unique, seamless experiences by engaging shoppers and opening more channels for them to earn and burn rewards. They’re turning to solutions that allow consumers to connect loyalty programs with any payment card and collect points or rewards at checkout.

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Retail Focus

SEPTEMBER 16, 2021

The store will also feature an automated pick-up point for guests to collect online orders and self-checkout to offer a seamless customer experience. Paul’s Cathedral.

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Retail TouchPoints

JANUARY 20, 2022

Amazon has announced plans for its first-ever physical fashion store — dubbed Amazon Style — which will feature women’s and men’s apparel, shoes and accessories. With everything seemingly managed by the customer through the app, one wonders what exactly store associates will do, and indeed whether there even will be humans on-site. (Our

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Inside Retail

JANUARY 14, 2024

Fake fashion e-shops According to researchers at Avast, an internet security company, more than 4000 fake e-shops were set-up to exploit consumer spending in the post-festive season sales.

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Retail TouchPoints

MARCH 30, 2023

The same technology also can prompt customers with proactive messages after they leave the checkout page, but before they leave the site entirely, to capture them in the moment. Say your strategy is to have POS devices at dedicated locations as well as self-checkout, mobile POS and automated checkout,” said Witcher. “So

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Retail Focus

JULY 19, 2024

POC , the Swedish manufacturer of helmets, protection, eyewear and apparel for cycling and skiing, has launched its flagship direct-to-consumer (DTC) online store, fully localised to sell in 35 global markets, in partnership with Centra , the specialist fashion and lifestyle ecommerce platform.

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Retail Gazette

AUGUST 28, 2024

JD Williams owner N Brown has relaunched the fashion retailer’s website as part of an digital overhaul across its three core brands. N Brown chief operating officer Nuno Miller added: “Our new mobile-first websites have created a sleek, modern experience for customers as they shop across Simply Be, Jacamo and JD Williams.

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365 Retail

DECEMBER 3, 2024

Phone bills, insurance and utilities have now surpassed fashion purchases, becoming the ‘most paid for’ online payments category (58%). This indicates that instead of testing and designing e-Commerce user experiences for internet native Gen Zs, retailers will do well to focus on their millennial peers.

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Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.

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