Retail TouchPoints

MAY 8, 2024

It seems obvious to say, but focusing on everything that comes after a customer lands on your site or app is key to experience success — from fixing avoidable bugs, to removing bigger obstacles along the customer journey, to making it extremely easy to convert. You’d be surprised how many consumers get stuck on a checkout page!

Merchant Services 241

Merchant Services Advertising Customer Experience Marketing 241

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

Inside Retail

FEBRUARY 28, 2022

As a result, this led to an improved customer experience and retention by giving customers peace of mind with consistent delivery experiences. Tracking notifications and customised branding allow Merchgirls’ clients, namely Telstra Purple, to own their delivery experience at every touchpoint.

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

M19 Retail

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

Hyken

JANUARY 28, 2024

Each week, I read many customer service and customer experience articles from various resources. What Can Disneyland Teach Us about the Customer Journey? The study comes as some companies remove self-checkout machines and others adjust their self-checkout operations. Is this a failed experiment?

Checkout 62

Checkout Customer Experience Customer Retention Accounting 62

Retail Gazette

DECEMBER 8, 2023

The growing interest in loyalty programmes is no surprise given that customer retention and digital transformation are company leaders’ top two priorities. But loyalty programme initiatives are a heavy lift that need strong sponsorship across the C-Suite, with even the CEO regularly joining meetings to stay on top of new loyalty tech.

Customer Retention 115

Customer Retention Promotions Checkout Accounting 115

I Vend

OCTOBER 6, 2022

Retail technology drives growth, through enhanced customer experience and increased sales. Mobile POS Mobile POS enables staff to interact with customers in the aisle, rather than simply at the checkout. Take payment, speeding up checkout by avoiding the queue. It generates efficiency, from cost and time savings.

Inventory Management 98

Inventory Management Payment Services Point of Sale Checkout 98

I Vend

MARCH 14, 2023

Checkout – the shopper can avoid queues at the fixed POS, by completing the contactless payments at the mPOS. The use of mPOS to deliver all the above functions elevates the customer experience, and brings back the human touch in shopping. Utilise staff skills – store associates want to spend their time helping customers.

Shopping 98

Shopping Point of Sale Payment Services Checkout 98

I Vend

APRIL 12, 2022

The European Business Review recently reported , for example, on research that put the cost of acquisition at five times higher than retention. When it comes to profitability, the gains are even more compelling: Bain & Co’s research shows that a 5% increase in customer retention can ramp up profits by anything from 25% to a massive 95%.

Payment Services 98

Payment Services Customer Retention Customer Experience Promotions 98

Hyken

DECEMBER 10, 2021

Customer acquisition costs approximately five times more than customer retention, so what steps can companies take to keep the subscribers they already have happily engaged? . An overwhelming menu of options, slow and clunky navigation, or a checkout page that keeps returning errors can turn off would-be customers.

Checkout 74

Checkout Customer Retention Returns Marketing 74

Hyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. Thanks to Gen Z, Deeper Connections Will Become the Currency of the Future by AmberNechole Hart (Adweek) Empty ecommerce gets you to checkout fast but gives no reason to return. Here are my top five picks from last week.

Customer Experience 62

Customer Experience Customer Retention Checkout Consumer 62

Storis

FEBRUARY 11, 2020

Retail success relies on customer retention. While a store full of customers is ideal, the number that truly counts is how many are loyal to your brand. Repeat customers add value to your business in the form of increased sales, higher conversion rates, and positive word of mouth advertising.

Customer Retention 52

Customer Retention Customer Experience Checkout Advertising 52

V Count

FEBRUARY 2, 2024

Benefits of Queue Management Enhanced Customer Experience Nobody particularly cherishes the experience of a prolonged waiting period, especially in situations that are meant to offer quick service. This in turn can lead to higher customer retention rates as satisfied customers are more likely to return for future purchases.

Checkout 59

Checkout Management Returns Customer Retention 59

Hyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. 25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people.

Customer Retention 52

Customer Retention Customer Experience Checkout Consumer 52

Storis

SEPTEMBER 17, 2024

This level of service not only improves customer satisfaction but also boosts sales and fosters loyalty. Customer Experience Management: Personalized Engagements Today’s consumers demand convenience, personalization, and seamless experiences.

Customer Retention 52

Customer Retention Inventory Management Customer Experience Point of Sale 52

I Vend

AUGUST 19, 2024

‘ It’s easier to love a brand when the brand loves you back’ – so says marketing guru, Seth Godin, and his pithy summary encapsulates why more and more retailers are focusing on customer appreciation strategies to grow revenue and profits in their business. Not all shoppers want the same rewards, so a range maximises your chances of success.

Point of Sale 52

Point of Sale Promotions Checkout Customer Retention 52

I Vend

JULY 9, 2024

Customer engagement Customer engagement and experience is essential to business success in retail – in fact 81% of businesses say that it is a key competitive differentiator – because of the way that it drives customer retention and average spend and increased profits.

Inventory Management 52

Inventory Management Supply Chain Management Payment Services Checkout 52

365 Retail

JANUARY 29, 2024

Streamlining the Checkout Process Sportsbooks prioritize simplicity and speed in their transaction processes. Retailers can enhance the checkout experience by implementing efficient and user-friendly payment systems, reducing friction, and ensuring a hassle-free purchasing journey.

Payment Services 52

Payment Services Checkout Customer Retention Target Market 52

Storis

OCTOBER 22, 2019

Yet, the morning I was about to have at my local Subaru dealership turned out to be one of the best customer experiences I have had in a long time. The “Badge of Ownership is symbolic of Subaru’s high level of customer retention. It’s about the core of customer experience. Not the best impression.

Customer Retention 52

Customer Retention Customer Experience Checkout Shopping 52

V Count

JULY 18, 2024

Whether it’s at the coffee shop for your morning fix or at the supermarket checkout after a long day, standing in a queue can feel like an eternity. By implementing advanced systems and strategies, you can streamline the process, making it more pleasant for everyone involved and enhancing overall customer experience.

Supermarket 52

Supermarket Management Checkout Returns 52

V Count

MAY 6, 2024

Poor Customer Service : One significant factor that can lead to a decrease in customer retention is poor customer service. A customer may choose to leave a store and not make a purchase if they feel they are being ignored, not treated respectfully, or if they perceive the customer service to be subpar.

Payment Services 52

Payment Services Checkout Store Layout Returns 52

Storis

DECEMBER 2, 2024

Strategies for Retailers to Capitalize on the Housing Market Rebound To effectively harness the anticipated surge in demand, furniture and appliance retailers should consider implementing the following strategies: Customer Experience Management (CXM) Systems : Capture data on your new audience in your CXM platform to nurture potential buyers.

Marketing 64

Marketing Finance Home Furnishings Customer Retention 64

365 Retail

DECEMBER 8, 2022

And the best way to make someone immediately happy is to make their experience seamless, stress-free and as valuable as possible. This is, however, just the start; loyalty requires more than simply having a good website, logical checkout system, or one-off discounts and sales that draw the eye. Loyalty spreads the word.

Customer Retention 52

Customer Retention Consumer Promotions Customer Experience 52

CJ Retail Solutions

AUGUST 11, 2024

With branding components like logos, colors, and messaging incorporated into the checkout process, the point-of-sale area should also be carefully considered. This guarantees that the customer experiences a seamless and enduring brand impression throughout their entire shopping journey. Personalized Customer Experience.

Point of Sale 52

Point of Sale Customer Experience Promotions Merchant Services 52

V Count

JANUARY 24, 2023

According to several studies published by reliable data providers such as Statista, SurveyMonkey, The Market Research, and others, customers are more willing to wait in virtual lines, and the majority of shoppers abandon physical queues in less than five minutes.

Management 40

Management Checkout Customer Retention Customer Experience 40

CJ Retail Solutions

AUGUST 17, 2024

More advanced retail settings have replaced traditional brick and mortar stores with their small inventory & manual checkout procedures. These days, retailers use technology to give customers smooth, customized shopping experiences.

Marketing 52

Marketing Point of Sale Payment Services Promotions 52

Rain Pros

AUGUST 18, 2023

It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. They reduce abandoned returns and enhance the shopping experience, contributing to a positive reputation.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. They reduce abandoned returns and enhance the shopping experience, contributing to a positive reputation.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Retail TouchPoints

MARCH 30, 2023

The same technology also can prompt customers with proactive messages after they leave the checkout page, but before they leave the site entirely, to capture them in the moment. Say your strategy is to have POS devices at dedicated locations as well as self-checkout, mobile POS and automated checkout,” said Witcher. “So

Point of Sale 274

Point of Sale Checkout Consumer Promotions 274

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf. In fact, 74% of associates’ time is on non-checkout functions.

Returns 221

Returns Fulfillment Shipping Checkout 221

Retail TouchPoints

OCTOBER 14, 2024

As more shoppers embrace the ecommerce experience, online merchants need to differentiate their sites as much as possible to cut through the clutter. One way to achieve this is by offering a financing option that provides enhanced benefits compared to services like BNPL at checkout.

Merchant Services 217

Merchant Services Payment Services Finance Customer Retention 217

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

It offers limitless possibilities to help shape the future of online and in-store shopping, highlighting real-time personalization, data democratization, and the use of information to improve the customer experience as potential applications. Improve Customer Experience. Increase Customer Retention Rate.

Customer Retention 84

Customer Retention Inventory Management Customer Experience Kiosk 84

Star Miconics

MARCH 29, 2024

Discover Star 1D/2D Scanners Beyond Point of Sale: The Expanding Role of Barcode Scanners Today’s barcode scanners have transcended their original use as mere checkout tools. This connectivity enables more accurate forecasting, streamlined operations, and more personalized customer experiences.

Payment Services 59

Payment Services Inventory Management Checkout Point of Sale 59