Retail TouchPoints

MARCH 18, 2024

Following a 200 -store test that limited customers using self-checkout to a maximum of 10 items, Target has rolled out Express Self-Checkout to its nearly 2,000 stores nationwide. The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By

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Retail TouchPoints

MAY 20, 2022

Albertsons Companies will launch cart-based smart checkout technology later this year at select supermarkets throughout the country, in partnership with Veeve Smart Carts. we are building a link between multiple consumer channels and the brands they trust while keeping customer loyalty central to the experience.”. in a statement.

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Retail TouchPoints

NOVEMBER 12, 2024

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. The result?

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Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale. Long gone are the days where retailers can only say, “Cash or card?”

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Retail TouchPoints

NOVEMBER 28, 2024

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. Payments technology is central to the shopping experience. Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop.

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Retail TouchPoints

APRIL 25, 2024

This is the first part of our two-part series, “ From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we go beyond the headlines to uncover the reality of the self-checkout situation. Plus, despite all the vocal naysayers, many consumers actually like the technology.

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Retail TouchPoints

OCTOBER 23, 2024

In the world of retail, staying ahead means embracing innovations that transform shopping and commerce into an experience that’s faster, smarter and more satisfying for customers. As data privacy becomes an increasing priority for both retailers and consumers, RFID stands out as a secure option that safeguards shoppers’ data.

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Retail TouchPoints

JUNE 20, 2023

Walmart is the first retailer to test out TalkShopLive ’s new “shoppable simulcast” feature, which allows brands to broadcast live shopping events simultaneously across up to four different online destinations, including the TalkShopLive platform, their own website and Facebook.

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Retail TouchPoints

SEPTEMBER 16, 2021

In the last two months alone, TikTok has rolled out dedicated “Shopping Tabs” for Shopify merchants, Twitter began a pilot of its “Shop Module,” and Pinterest made it possible for creators to “control the shopability of their content” by tagging products. There’s no time to waste, because consumers are already there.

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Retail TouchPoints

OCTOBER 7, 2024

There’s a common myth amongst retailers that checkout is “untouchable,” a fragile system that can be thrown into disarray by even the slightest modifications. It’s why we’ve seen retailers invest significant time and money in efforts to upgrade and personalize every part of shoppers’ journeys – except for checkout.

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Inside Retail

JANUARY 9, 2025

BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. It is often directly integrated into online checkouts with fast approval, making it easy to purchase something instantly and spread the cost over coming months. We found that consumers who used BNPL spent an average of 6.42

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Tokinomo

JANUARY 31, 2023

Campaign scoop M&M Lovin’. In this commercial , Maya Rudolph, a big fan of M&M's, shared that many people, including her, love her. To highlight this, she presented a pie chart displaying the majority of people love her. As a result of this commonality, she announced that her face will be printed on all M&M's packaging.

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Retail TouchPoints

DECEMBER 31, 2020

Such a time of upheaval has led to a permanent, irreversible change in consumer behavior as shoppers embrace the convenience and security of ecommerce more readily. Consumer Behavior has Changed for Good. 2020 has been an exceptional year for the retail sector, with all businesses having to rapidly adapt in some way or another.

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Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Google’s shopping function is more algorithm-based, relying on the query itself and search history.

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Retail TouchPoints

JULY 25, 2022

We’re excited to bring the smooth Klarna shopping experience to life for the first time in Los Angeles, spotlighting mission driven merchant partners that support a range of important causes from sustainability in fashion to clean beauty ,” said Behal in a statement.

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Retail TouchPoints

DECEMBER 22, 2023

This opens up a world of possibilities for both businesses and consumers. While this shift is poised to transform the retail industry all the way from the stockroom to the cereal aisle, retailers should start tapping into the power of QR codes today to build trust, loyalty and stronger relationships with consumers.

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Retail TouchPoints

SEPTEMBER 12, 2023

It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop. in November 2022. reads the company announcement. The company also reiterated that all TikTok-protected U.S.

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Retail TouchPoints

JUNE 2, 2022

Pinterest has signed a definitive agreement to acquire THE YES , an AI-powered platform that allows consumers to personalize their shopping feeds based on their brand, style and size preferences. THE YES team are experts in building an end-to-end shopping experience,” said Silbermann in a statement.

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Retail TouchPoints

NOVEMBER 15, 2023

Retailers need to ensure their systems can scale to upcoming seasonal traffic spikes like Cyber Week so they can capture the attention and wallet share of the numerous consumers hunting online for deals. However, while the holiday shopping rush comes with significant opportunity — Cyber Monday 2023 alone is estimated to generate $13.7

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Inside Retail

JANUARY 3, 2023

From smart shopping carts and intelligent buying assistants, to dynamic pricing algorithms and inventory tracking systems, retailers will have access to a wealth of powerful tools that enhance their ability to meet customers’ needs and respond quickly to changes in the market. .

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Retail TouchPoints

JUNE 6, 2023

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

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Retail TouchPoints

DECEMBER 11, 2024

On Sunday I did my weekly shopping at the store to find out if Amazon Fresh might be able to fill the hole left by Fairway, literally and figuratively. It doesnt matter how fresh and fun your store looks, if it doesnt have the products and experience consumers want, they wont be back. billion acquisition of Whole Foods.

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Inside Retail

OCTOBER 10, 2023

Here, he shares the new tech that has caught his eye, and how changing consumer behaviour is affecting the business. IR : We’ve seen consumer behaviour change a lot recently, between the pandemic and the current cost-of-living crisis. BB: It’s hard to be predictive about what consumers are going to do.

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Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. You should be capable of easily opening up autonomous shops, and it needs to be cost-effective.”.

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Retail TouchPoints

MAY 12, 2022

Jane , a DTC home décor and fashion retailer, explained how its unique approach to live shopping and social commerce has resulted in massive returns at the 2022 Retail Innovation Conference & Expo. Additionally, any links that bring a shopper to your site should include a clear path to purchase that makes checkout as smooth as possible.

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Retail TouchPoints

OCTOBER 19, 2022

Klar n a is continuing to expand beyond payments as it looks to become “a starting point for every purchase” for its 150 million global consumers. Klarna’s new intelligent search tool compares thousands of websites to help consumers find the best price for any product and lists the results in an “orderly overview.”

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Retail TouchPoints

FEBRUARY 16, 2023

As a result of these new approaches, customers now expect a secure, seamless shopping experience whether they are shopping in-person or online. One of the most common complaints customers have is waiting too long in checkout lines. Identifying customers also can help retailers discreetly personalize their shopping experience.

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Inside Retail

NOVEMBER 28, 2023

In-store shopping has rebounded post-pandemic. Despite the convenience of online, consumers are attracted by the social and immersive experience of physical stores. However, post-pandemic physical shopping is a different beast to the olden days. However, post-pandemic physical shopping is a different beast to the olden days.

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Retail TouchPoints

APRIL 5, 2022

“As an independent company, we see a tremendous opportunity for PayPal to expand our role as a champion for consumers and partner to merchants , and to help shape the industry as money becomes digital at an increasingly rapid pace.”. Consumers are now more digital, and they’ve gotten into these habits. Source: CivicScience.

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Retail TouchPoints

FEBRUARY 16, 2022

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ According to Freed, making a website accessible to people with disabilities should be a similar process to improving the user interface for all consumers.

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Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Retail TouchPoints

JULY 6, 2023

The closest we’ve come to making small-screen moments shoppable has been shopping networks like QVC and HSN — until now. Think of things like the car or the smartphone — there is a convergence of multiple technology innovations, of market forces and changing consumer behaviors and expectations.”

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Retail TouchPoints

JANUARY 25, 2024

Proper security is imperative to any business’ bottom line and the integrity of their brand, but how can that be achieved without increasing the burden on the end consumer? A unique key pair is created for every website, service and app that the consumer needs to access, and is tied to a specific site or application. Enter passkeys.

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Retail TouchPoints

JUNE 23, 2022

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey. Give Back-to-School Shoppers Alternative Payment Options.

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Inside Retail

JUNE 4, 2024

As of July 16, a range of Glossier products will be available in 70 Mecca stores across Australia and New Zealand for the first time ever – allowing consumers to shade-match and swatch-test products before checkout.

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Retail TouchPoints

NOVEMBER 17, 2021

We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. Brick-and-mortar shopping provides a reason to change clothes, get out of the house and engage with the world. It’s one thing for shoppers to say they like shopping in-store.

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Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. The best-in-class checkout tools can be used at permanent shops, pop-up stores, or events and staff can take payments with the confidence of 99.9

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