Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. That includes curbside pickup for online orders, checking for stock to optimize shopping trips and more.

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Inside Retail

FEBRUARY 27, 2025

Australian retail is evolving at pace, and consumer expectations are higher than ever. Digital shopping habits are now firmly embedded, and this means that brands that fail to adapt risk being left behind. Other key barriers include out-of-stock items (17 per cent) and complicated checkouts (13 per cent).

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Retail TouchPoints

MARCH 25, 2022

over its mobile Express Pay shopping app. The Scan & Go technology was introduced to afford an easier shopping experience to customers through scanning and bagging items as they shop, eventually checking out and paying with their mobile devices. Walmart Inc. has filed a lawsuit against BJ’s Wholesale Club Holdings Inc.

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Retail TouchPoints

NOVEMBER 13, 2024

There have been rumors of the move for months, and now the new shop is officially rolling out in beta. Amazon customers when they next update their Amazon Shopping app. Amazon Haul has its own search, cart and checkout separate from Amazon’s. It will be available to U.S.

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Retail TouchPoints

JANUARY 6, 2025

The cashless convenience stores will have a community focus, supporting local partners and minority- and women-owned businesses by featuring their products and other healthy options for student consumers. The modern flow of the store, including self-checkout, will enhance efficiency and convenience for everyone.

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Retail TouchPoints

DECEMBER 20, 2023

Walmart will offer buy now, pay later (BNPL) options at self-checkout kiosks in more than 4,500 U.S. Walmart is making a big move in that direction with the integration of BNPL financing at its self-checkout kiosks, allowing customers to pay over time for everything from electronics and apparel to toys and more. year over year.

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Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. The situation is particularly dire for younger generations, with over half of Gen Z consumers reporting that they have experienced porch piracy in the last 12 months.

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Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list. locations in August 2024.

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Retail TouchPoints

APRIL 25, 2024

This is the first part of our two-part series, “ From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we go beyond the headlines to uncover the reality of the self-checkout situation. Plus, despite all the vocal naysayers, many consumers actually like the technology.

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Retail TouchPoints

JULY 25, 2024

The Sam’s Club Member Access Platform (MAP) , the retailer’s media network, is launching display ads in the Scan & Go mobile checkout experience, with the aim of reaching consumers closer to their point of decision. To learn more about retail media, check out our full guide here.

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Retail TouchPoints

AUGUST 24, 2022

As ecommerce has become a part of everyday life, customers have felt empowered to take control of their checkout experiences both in-store and at home. A recent study found shoppers of all demographics are warming up to the idea of self-checkout, seeing it as a faster option that eliminates the need to wait in line.

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Retail TouchPoints

MAY 30, 2024

Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt.

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Retail TouchPoints

NOVEMBER 5, 2024

consumers abandon a purchase and stop accessing an online service because they can’t remember their passwords 4.76 Passkeys, another passwordless authentication method, leverage biometrics or a PIN to let consumers confirm a purchase with just a tap or a quick selfie.   times per day on average.

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Retail TouchPoints

DECEMBER 5, 2024

According to the suit, Amazon not only failed to inform current or prospective Prime members of the delivery exclusion; the company also misled consumers into believing that slow deliveries were simply a coincidence. Amazon instead used third-party services such as UPS or USPS, which the company knows are slower than its own.

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Retail TouchPoints

MAY 20, 2022

Albertsons Companies will launch cart-based smart checkout technology later this year at select supermarkets throughout the country, in partnership with Veeve Smart Carts. we are building a link between multiple consumer channels and the brands they trust while keeping customer loyalty central to the experience.”. in a statement.

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Retail TouchPoints

MARCH 18, 2024

Following a 200 -store test that limited customers using self-checkout to a maximum of 10 items, Target has rolled out Express Self-Checkout to its nearly 2,000 stores nationwide. The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By

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Inside Retail

JANUARY 8, 2025

Online shopping has made it easier than ever for consumers to purchase goods, and consequently, return them,” Nicholas Woodward, country manager of Pack and Send, told Inside Retail. The rise in post-Christmas returns can be attributed to several trends, with the growth of eCommerce being a leading factor.

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Retail TouchPoints

JANUARY 13, 2025

Retailers need to continue to focus on enhancing the digital product discovery experience, especially as more and more channels arise for consumers to discover and purchase their products. AI-powered insights can make customers feel more confident in their purchases, reducing the likelihood of post-purchase disappointment.

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Retail TouchPoints

MARCH 27, 2025

Between the tariff tug-of-war, flailing markets, insanely high egg prices and general twitchiness (as one strategist put it), consumers have gotten a bit hard to nail down lately. Here’s what some of the leading minds in retail say consumers need now. One thing is clear its not AI.

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Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. Retailers using cashier-based systems also are focusing on updating hardware and software to improve the checkout experience.

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Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale. Long gone are the days where retailers can only say, “Cash or card?”

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Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores). said Narang.

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Retail Focus

MARCH 13, 2025

Shopping experiences in stores are no longer limited to simply browsing and buying products; they are becoming immersive, data-driven experiences that seamlessly merge the physical and digital realms. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

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Retail TouchPoints

JUNE 20, 2023

Walmart is the first retailer to test out TalkShopLive ’s new “shoppable simulcast” feature, which allows brands to broadcast live shopping events simultaneously across up to four different online destinations, including the TalkShopLive platform, their own website and Facebook.

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Retail TouchPoints

JANUARY 30, 2025

CVS has launched a new app designed to serve as a one-stop shop for customers to do everything from managing their prescriptions and vaccinations to accessing coupons and opening locked display cases in stores. As a company, we are super focused on improving the health care experience, said Tilak Mandadi, EVP at CVS Health in a statement.

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Retail TouchPoints

DECEMBER 23, 2024

Nearly half ( 46% ) of consumers game to meet their desires for creation, imagination and self-expression , a 10% increase over 2023, according to research from Fandom. This represents a massive opportunity for brands to build a community of fans on Roblox and get the attention of consumers who spend time mostly in digital spaces.

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Retail TouchPoints

SEPTEMBER 16, 2021

In the last two months alone, TikTok has rolled out dedicated “Shopping Tabs” for Shopify merchants, Twitter began a pilot of its “Shop Module,” and Pinterest made it possible for creators to “control the shopability of their content” by tagging products. There’s no time to waste, because consumers are already there.

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Inside Retail

JANUARY 9, 2025

BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. It is often directly integrated into online checkouts with fast approval, making it easy to purchase something instantly and spread the cost over coming months. We found that consumers who used BNPL spent an average of 6.42

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Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

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Retail TouchPoints

JULY 25, 2022

We’re excited to bring the smooth Klarna shopping experience to life for the first time in Los Angeles, spotlighting mission driven merchant partners that support a range of important causes from sustainability in fashion to clean beauty ,” said Behal in a statement.

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Retail TouchPoints

SEPTEMBER 12, 2023

It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop. in November 2022. reads the company announcement. The company also reiterated that all TikTok-protected U.S.

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Retail TouchPoints

OCTOBER 7, 2024

There’s a common myth amongst retailers that checkout is “untouchable,” a fragile system that can be thrown into disarray by even the slightest modifications. It’s why we’ve seen retailers invest significant time and money in efforts to upgrade and personalize every part of shoppers’ journeys – except for checkout.

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Inside Retail

JANUARY 9, 2025

Trust is the cornerstone of online shopping in a way that doesnt apply to bricks and mortar. Offsite reviews are viewed as independent and unbiased, making them an essential tool for e-commerce businesses to build consumer trust. One of the things that comes up again and again? Are they legit? Is the product good?

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Retail TouchPoints

JUNE 2, 2022

Pinterest has signed a definitive agreement to acquire THE YES , an AI-powered platform that allows consumers to personalize their shopping feeds based on their brand, style and size preferences. THE YES team are experts in building an end-to-end shopping experience,” said Silbermann in a statement.

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Retail TouchPoints

FEBRUARY 16, 2023

As a result of these new approaches, customers now expect a secure, seamless shopping experience whether they are shopping in-person or online. One of the most common complaints customers have is waiting too long in checkout lines. Identifying customers also can help retailers discreetly personalize their shopping experience.

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Retail TouchPoints

DECEMBER 31, 2020

Such a time of upheaval has led to a permanent, irreversible change in consumer behavior as shoppers embrace the convenience and security of ecommerce more readily. Consumer Behavior has Changed for Good. 2020 has been an exceptional year for the retail sector, with all businesses having to rapidly adapt in some way or another.

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Retail TouchPoints

DECEMBER 22, 2023

This opens up a world of possibilities for both businesses and consumers. While this shift is poised to transform the retail industry all the way from the stockroom to the cereal aisle, retailers should start tapping into the power of QR codes today to build trust, loyalty and stronger relationships with consumers.

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