Retail TouchPoints

DECEMBER 6, 2024

Dollar General has struggled in the last year as lower-income households have pulled back on discretionary spending, while at the same time it has been fielding a host of consumer complaints about the condition of its stores. The retailer has been fined several times recently for workplace safety violations.

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Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

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Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

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Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. Avoid surprises at checkout by maintaining transparency throughout the customer journey.

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Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. “The shops will come to the consumers,” said de Kleine. “Of

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Retail TouchPoints

JANUARY 25, 2021

These concerns are fueling consumer expectations for more contactless experiences everywhere they go, including the retail environment. Preference for voice technology is not surprising considering consumers have been interacting with this technology in voice assistants for at least the last 10 years. The industry, valued at $5.2

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Retail TouchPoints

APRIL 1, 2025

For this reason, there have been major investments in exciting retail activations from some of the biggest grocers in the world, with a particular focus on bringing the online and in-store shopping experiences together in one seamless checkout.

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Retail TouchPoints

NOVEMBER 3, 2021

Simplifying Checkout In this case, “simplifying checkout” means embracing “self-checkout.” To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it.

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Retail TouchPoints

DECEMBER 13, 2023

This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyalty overall. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

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Inside Retail

JANUARY 24, 2022

E-commerce skyrocketed when the Covid-19 pandemic hit, as more consumers realised its ease and convenience. Of course, physical retail has had to undergo a few changes since the first wave of Covid, particularly at entry, payment and checkout. We are all inherently social beings.

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Payment Services Checkout Kiosk Sporting Goods 162

Retail TouchPoints

AUGUST 4, 2023

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. According to SITA, by 2024 88% of airports are expected to be equipped with check-in kiosks and 59% will have automated border control.

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Retail TouchPoints

SEPTEMBER 13, 2024

Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements. From a consumer perspective, connected in-store capabilities offer tailored experiences.

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Retail TouchPoints

JUNE 3, 2020

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini.

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Retail TouchPoints

FEBRUARY 29, 2024

One of the biggest trends of the last three years or so has been the growth of microservices to support a single transaction engine, one that supports the [store] POS, mobile POS, the website and even transactional kiosks,” said Sheldon. Part and parcel of that is headless architecture. But POS experts are still bullish on the technology.

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Retail TouchPoints

JUNE 29, 2021

After the initial rush to stock up on essential goods in the early months of the pandemic, traditional brick-and-mortar operations experienced decreased foot traffic in-store as consumers turned to grocery delivery services and ecommerce to secure items they needed from the safety of their homes.

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Retail Focus

JULY 28, 2021

If it doesn’t benefit the consumer, they won’t do it. The idea eliminates checkout lines. Let’s consider first the effects of Just Walk Out on retail environments: No checkouts equals 8-12% floor space saved. No checkouts affords a more motivated customer-facing team.

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Retail TouchPoints

FEBRUARY 6, 2023

How will consumers and markets respond? It turns out that enabling consumers to seamlessly move back and forth between physical and digital channels is pretty hard to pull off. So far, 2023’s business outlook has been marked by uncertainty: Will a recession hit, and if so, how severe will it be? What will the Fed’s next move be?

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Wiser

DECEMBER 10, 2019

The in-store shopping experience has a number of benefits for consumers. However, there are some things about certain brick-and-mortar stores that are not fun: long lines and poor checkout experiences. However, there are some things about certain brick-and-mortar stores that are not fun: long lines and poor checkout experiences.

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Checkout Point of Sale Suggestive Selling Kiosk 142

Retail TouchPoints

FEBRUARY 6, 2023

Amazon has paused expansion of its Amazon Fresh supermarkets and Amazon Go checkout-free convenience stores, CEO Andy Jassy told investors on an earnings call. It’s a very large market segment, and there’s a lot of frequency in how consumers shop for grocery.

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Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Nicholas added that when these projects don’t start with a unified vision, it can lead to disjointed experiences that ultimately frustrate consumers.

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Retail TouchPoints

APRIL 22, 2025

Image: Retail TouchPoints The stores modesty also belies a larger ecosystem of community-based environmental initiatives dedicated to reusing all kinds of waste , from consumer goods to food scraps. A Thriftly kiosk stationed in the clothing sorting area. Ideally, you want to save some of it for everyone else.

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Retail TouchPoints

JANUARY 28, 2022

With recent missteps by social media giants like Facebook, consumers have become increasingly aware of how their personal data is collected and used. By comparison, zero-party is both more accurate, and yes, more ethical. The information can be as simple as a user sharing email preferences, gender and region of the country they’re in.

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Inside Retail

JANUARY 3, 2023

At Amazon, algorithms are used to track consumer behaviour and adapt product recommendations based on a wide range of factors. Meanwhile, other companies are using AI to provide a more personalised shopping experience for customers by analysing their browsing and checkout history.

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Retail TouchPoints

JULY 12, 2023

Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

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Retail TouchPoints

DECEMBER 13, 2022

After two years of pandemic-driven online shopping, many consumers are stepping back out into the world and into physical stores. Now, instead of one or the other, consumers are using both offline and online channels seamlessly within the same buying journey.

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Retail TouchPoints

MAY 11, 2023

I see three areas that retailers, using the right technology, can tap for growth, protection and efficiency gains: OPPORTUNITY #1: Bringing consumers to the metaverse and giving them memorable “phygital” buyer journeys. As consumers gain exposure to technologies like AR and VR, they’re going to expect a more enhanced shopping experience.

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Frank Mayer

FEBRUARY 15, 2021

As standard and custom kiosks spawn innovation and provide convenience across several industries, college campuses can capitalize on many of the same benefits for students, faculty, and staff. Simplifying processes is a major advantage to self-service kiosks. Library self-checkout. Self-order kiosks in cafeteria.

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Retail TouchPoints

FEBRUARY 22, 2021

For example, think about how consumers have access to a wealth of information at their fingertips online. There are also benefits to using kiosks, self-checkout devices and other point of sale technology systems for in-store convenience too, bringing some of the technological advancements of ecommerce into the store itself.

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Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Omnichannel solutions that leverage intelligent displays, QR codes and consumer profiles can provide extreme personalization. Tractor Supply Co. The retail industry is dynamic.

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Retail TouchPoints

JANUARY 26, 2022

Malls can also deploy digital kiosks for customer service, so people don’t have to wait to talk to a customer service rep. One of the big developers has already created a digitized real-time store inventory with one-card checkout. Some of this is already being used, but some of it is still under development.

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Inside Retail

OCTOBER 9, 2023

As consumers manage cost of living pressures, it’s led to a pullback in spending across the retail landscape, particularly in non-discretionary categories. CommBank’s latest Consumer Insights Report shows that around one in four Australians have not enough, or just enough, to meet household expenses.

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Retail TouchPoints

JUNE 30, 2022

According to research by PWC , consumers are willing to pay up to a 16% price premium for a product or service that comes with a superior customer experience. With this data comes a message — or perhaps more of an ultimatum — from consumers to retailers: Give us exceptional experiences and we’ll reward you with loyalty and wallet-share.

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Retail TouchPoints

FEBRUARY 9, 2022

However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake. Multiple choice answers are fast and easy for the consumer and give your organization insights to better understand cart abandonment.

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Shopping Payment Services Visual Merchandising Customer Experience 264

Frank Mayer

MARCH 22, 2022

As consumer needs have evolved, the ways in which businesses respond to those needs have had to evolve as well. Self-sufficiency became a way of life, with consumers and patrons familiarizing themselves with programs like BOPIS as well as self-service automation like self-checkout, ordering kiosks, smart lockers, and more.

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Secure Retail

APRIL 12, 2023

Here at Secure Retail the concept of self-ordering kiosks and unattended payments is nothing new to us. We have championed unattended and kiosk payments for several years, giving us the ability to offer fast, secure and reliable payments from a range of manufacturers and software partners. Samsung Kiosk.

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Retail TouchPoints

FEBRUARY 21, 2024

To keep a close eye on this, the company has implemented various channels for its diverse consumer base to share thoughts, opinions and general feedback. “We Although we want to be a hub, we can’t reach every area now.” Although profit is a key metric, Hydra Health doesn’t plan to lose sight of its North Star: loyalty.

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Secure Retail

APRIL 11, 2023

Here at Secure Retail the concept of self-ordering kiosks and unattended payments is nothing new to us. We have championed unattended and kiosk payments for several years, giving us the ability to offer fast, secure and reliable payments from a range of manufacturers and software partners. Samsung Kiosk.

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Kiosk Payment Services Checkout Management 52