Retail TouchPoints

APRIL 12, 2023

As consumers look to save money on takeaways and eating out, grocery retailers can be the quiet winners during an economic downturn. The pandemic trend of following food influencers on Instagram and TikTok and re-creating their recipes hasn’t waned and continues to drive consumer grocery purchasing habits.

Supermarket 264

Supermarket Grocer Customer Retention Checkout 264

Retail TouchPoints

JULY 14, 2021

A successful ecommerce website exceeds customer expectations when purchasing online, making the experience trustworthy, seamless and easy overall. In the long term, it can turn out to be an extremely costly and time-consuming process. Not Offering the Correct Payment Methods. Your site performance and speed must be optimal.

Payment Services 264

Payment Services Checkout Customer Retention Management 264

Retail TouchPoints

MARCH 30, 2023

The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s Connected Consumer Series , Resilient Retail: How Efficient, Effective and Engaging CX is Fueling Growth. Or ask a customer for their email address, or deliver a promotion? View the session on demand.

Point of Sale 298

Point of Sale Checkout Consumer Promotions 298

Inside Retail

MARCH 19, 2024

Localise your home page and checkout experience and invest in some marketing so you can start to assess demand. You need to really lean into understanding your customer and their value and create personalised experiences that minimise wasteful spending for you as a retailer and that also drive customer retention.”

Planning 290

Planning Shipping Returns Customer Retention 290

Inside Retail

DECEMBER 12, 2024

Its a time of heightened consumer spending, aggressive promotions, and operational intensity. Sales trends This time of year provides a unique lens into consumer behaviour. Enhancing the customer experience A seamless shopping experience, whether in-store or online, is essential for retention.

Customer Retention 241

Customer Retention Promotions Returns Planning 241

M19 Retail

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. Self-service check-ins and checkouts have become the new norm, saving time and money for retailers. New Look Stores.

Retail Trends 111

Retail Trends Consumer Payment Services Fulfillment 111

Retail Assist

JANUARY 17, 2023

As ever, retailers need to offer compelling reasons for consumers to visit and then ensure the in-store experience doesn’t let them down. . One innovation we hope will gain more traction is scan-less self-checkout - it uses RFID tags for quick and easy checkout, reduced queues, integrated loss prevention and automatically updated inventory.

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. It’s about feeling valued, understood and genuinely catered to, long after the checkout process is complete.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

MAY 8, 2024

When consumers click to branded ecommerce sites via paid search and social campaigns, they are forced to navigate a series of experience frustrations, such as the slow page loads that plague 40% of all site visits. RTP: A lot of consumers are venturing to brand sites via paid channels now. Rage clicks are present in 5.5% of all visits.

Merchant Services 277

Merchant Services Advertising Customer Experience Marketing 277

Inside Retail

SEPTEMBER 4, 2022

This global behavioural evolution – which has its roots in the accelerated e-commerce phenomenon consumers underwent during the pandemic – is particularly marked in Australia, where shoppers tend to be big fans of loyalty programs. . Classic loyalty programs are centred around capturing data and are powered by the adaptivity of data sharing.

Customer Retention 147

Customer Retention Checkout Consumer Marketing 147

Inside Retail

FEBRUARY 6, 2022

ShipStation’s own research bears this out – according to the firm’s Global Pulse 2021 report, 88 per cent of consumers say the shipping experience determines whether or not they will shop again with a brand in the future, while 70 per cent say a poor delivery experience negatively impacts their impression of the retailer rather than the carrier.

Shipping 130

Shipping Checkout Customer Retention Fulfillment 130

I Vend

MARCH 14, 2023

Yet in fact, the backlash to lockdown is that many of the consumers who were forced online are now desperate to get back to human-based and personal shopping. When the National Retail Federation surveyed consumers, 45% * of respondents said they preferred in-store shopping, compared to just 28% who prefer online.

Shopping 98

Shopping Point of Sale Payment Services Checkout 98

Retail Gazette

DECEMBER 8, 2023

The growing interest in loyalty programmes is no surprise given that customer retention and digital transformation are company leaders’ top two priorities. But loyalty programme initiatives are a heavy lift that need strong sponsorship across the C-Suite, with even the CEO regularly joining meetings to stay on top of new loyalty tech.

Customer Retention 114

Customer Retention Promotions Checkout Accounting 114

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Leading retailers have embraced digital transformation and leveraged the latest business intelligence (BI) capabilities to identify market trends, spot shopping patterns and changes in consumer behavior, and make informed decisions based on valuable insights. Increase Customer Retention Rate. Expand Retail Chain Stores.

Customer Retention 110

Customer Retention Inventory Management Customer Experience Kiosk 110

I Vend

OCTOBER 6, 2022

Mobile POS Mobile POS enables staff to interact with customers in the aisle, rather than simply at the checkout. Armed with operational information via a mobile device, they can engage with the consumer during the shopping process, not just at the end. Take payment, speeding up checkout by avoiding the queue.

Inventory Management 98

Inventory Management Payment Services Point of Sale Checkout 98

365 Retail

APRIL 20, 2024

As the retail landscape evolves, refive is leading the charge in enhancing revenue and customer retention for brick-and-mortar stores. Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement.

Customer Retention 57

Customer Retention ATS Checkout Shopping 57

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. All of which makes for a more streamlined checkout and a happier customer.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

Retail Minded

FEBRUARY 19, 2022

Customer retention requires a well-balanced blend of gilt-edge experience and customization. While merchants cannot control offline challenges like supply chain disruption or last-mile delivery issues, they can (and must) shape the digital environment and ensure a seamless checkout process.

Merchant Services 52

Merchant Services Payment Services Checkout Consumer 52

365 Retail

DECEMBER 8, 2022

What really makes a difference to consumers, and how can retailers drive a positive emotional response from shoppers? All loyal customers are, first and foremost, happy customers. Forward-thinking brands can drive customer retention levels by delivering scalable, dependable and tailored customer experiences.

Customer Retention 52

Customer Retention Consumer Promotions Customer Experience 52

Storis

SEPTEMBER 17, 2024

The digital age has redefined consumer expectations, making a seamless multi-channel shopping experience paramount for retailers. Customer Experience Management: Personalized Engagements Today’s consumers demand convenience, personalization, and seamless experiences.

Customer Retention 52

Customer Retention Inventory Management Customer Experience Point of Sale 52

365 Retail

AUGUST 19, 2024

Of course, selling unique high-quality goods is one of the best ways to maintain customer demand , but businesses still utilise additional incentives to attract clients. Loyalty programs are the most common strategy to motivate consumers to repeatedly purchase products from one retailer.

Customer Retention 52

Customer Retention Returns Promotions Consumer 52

Hyken

AUGUST 6, 2023

The 11 Customer Service Skills You Need to Succeed in Any Industry by CX Network Editor (CX Network Editor) In the last few years we have witnessed an acceleration of technologies that remove friction from customer interactions, partly thanks to the Covid-19 pandemic. My Comment: I was intrigued by the title. in 2022 and 5.4%

Customer Retention 52

Customer Retention Customer Experience Checkout Consumer 52

Hyken

FEBRUARY 12, 2024

Thanks to Gen Z, Deeper Connections Will Become the Currency of the Future by AmberNechole Hart (Adweek) Empty ecommerce gets you to checkout fast but gives no reason to return. My Comment: Gen Z will become the most powerful force of consumers in the next few years. Why is connection important? To be social is to be connected.

Customer Experience 61

Customer Experience Customer Retention Checkout Consumer 61

Star Miconics

MARCH 29, 2024

Discover Star 1D/2D Scanners Beyond Point of Sale: The Expanding Role of Barcode Scanners Today’s barcode scanners have transcended their original use as mere checkout tools. Customers can present a barcode on their smartphone at a counter or kiosk for fast order fulfillment.

Payment Services 59

Payment Services Inventory Management Checkout Point of Sale 59

I Vend

AUGUST 19, 2024

Customers are much more likely to be loyal when they feel appreciated, known and valued , so appreciation is one of the fastest, and most effective ways to build loyalty. The reason that loyalty is such a big goal in retail is that, quite simply, customer retention is the most cost-effective marketing strategy.

Point of Sale 52

Point of Sale Promotions Checkout Customer Retention 52

Storis

DECEMBER 2, 2024

This anticipated growth presents an opportunity for retailers to align their strategies to capture new customers. Mortgage Rates and Consumer Confidence The recent conference, NAR NXT, The REALTOR® Experience, emphasized stabilizing mortgage rates around 6%, which will alleviate financial pressures for prospective buyers.

Marketing 64

Marketing Finance Home Furnishings Customer Retention 64

V Count

MAY 6, 2024

Poor Customer Service : One significant factor that can lead to a decrease in customer retention is poor customer service. A customer may choose to leave a store and not make a purchase if they feel they are being ignored, not treated respectfully, or if they perceive the customer service to be subpar.

Payment Services 52

Payment Services Checkout Store Layout Returns 52

I Love Fashion

MARCH 29, 2021

Customer retention. BrightLocal’s Local Consumer Review Survey states that 84% of people trust online reviews just as they trust a recommendation from a known, and 74% of people assume positive reviews as a trust-building factor for a business. Conversion optimization. And that it is not a difficult nor expensive solution?

Fashion 59

Fashion Marketing Jewelry Customer Retention 59

CJ Retail Solutions

AUGUST 11, 2024

Customers are more likely to make purchases & have confidence in their choices when they are exposed to a consistent brand message throughout their shopping experience. Consistency in brand values, messaging, and visual identity strengthens consumer perception of the brand and fosters trust. The final touch is the point-of-sale.

Point of Sale 52

Point of Sale Customer Experience Promotions Merchant Services 52

CJ Retail Solutions

AUGUST 17, 2024

More advanced retail settings have replaced traditional brick and mortar stores with their small inventory & manual checkout procedures. These days, retailers use technology to give customers smooth, customized shopping experiences.

Marketing 52

Marketing Point of Sale Payment Services Promotions 52

Retalon

AUGUST 22, 2023

Customer Retention Rate Definition The customer retention rate is the percentage of customers you retain over a given time period. High retention means customers repeatedly purchase from you vs. competitors. Higher session times mean visitors are consuming more content and products before leaving.

Customer Retention 41

Customer Retention Returns Payment Services Promotions 41

Rain Pros

AUGUST 18, 2023

The accessibility and convenience offered by online shopping platforms have led to significant shifts in consumer behavior, and traditional retailers must adapt to ensure they remain competitive and meet evolving customer expectations. eCommerce has dramatically disrupted the retail sector in recent decades by changing how people shop.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

The accessibility and convenience offered by online shopping platforms have led to significant shifts in consumer behavior, and traditional retailers must adapt to ensure they remain competitive and meet evolving customer expectations. eCommerce has dramatically disrupted the retail sector in recent decades by changing how people shop.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Retail TouchPoints

OCTOBER 14, 2024

One way to achieve this is by offering a financing option that provides enhanced benefits compared to services like BNPL at checkout. A digital revolving credit financing program may present a more advantageous option for consumers, offering various benefits that BNPL’s fixed structures don’t deliver.

Merchant Services 261

Merchant Services Payment Services Finance Customer Retention 261

Hyken

DECEMBER 10, 2021

Customer acquisition costs approximately five times more than customer retention, so what steps can companies take to keep the subscribers they already have happily engaged? . An overwhelming menu of options, slow and clunky navigation, or a checkout page that keeps returning errors can turn off would-be customers.

Checkout 73

Checkout Customer Retention Returns Marketing 73