Retail TouchPoints

APRIL 25, 2024

This is the first part of our two-part series, “ From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we go beyond the headlines to uncover the reality of the self-checkout situation. Plus, despite all the vocal naysayers, many consumers actually like the technology.

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Retail TouchPoints

DECEMBER 20, 2023

Walmart will offer buy now, pay later (BNPL) options at self-checkout kiosks in more than 4,500 U.S. Walmart is making a big move in that direction with the integration of BNPL financing at its self-checkout kiosks, allowing customers to pay over time for everything from electronics and apparel to toys and more. year over year.

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Inside Retail

FEBRUARY 27, 2025

Australian retail is evolving at pace, and consumer expectations are higher than ever. Wunderkind s 2025 Australia Consumer Insights Report provides a deep dive into whats shaping online retail this year, based on responses from 500 Australian consumers. Deploying cart abandonment emails and SMS reminders to recover lost sales.

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Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. Consumers want to be part of an in-store experience that allows them a personalized, agile and enjoyable shopping experience in store.

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Retail TouchPoints

NOVEMBER 28, 2024

Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand? Mobile wallets and contactless payments offer a faster and more streamlined checkout experience.

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Retail TouchPoints

MARCH 18, 2024

Following a 200 -store test that limited customers using self-checkout to a maximum of 10 items, Target has rolled out Express Self-Checkout to its nearly 2,000 stores nationwide. The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By

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Retail TouchPoints

SEPTEMBER 18, 2024

The new solution enables Shopify merchants to launch shoppable ads that allow consumers to check out onscreen using their Roku remote. Streaming TV platform Roku has introduced Roku Ads Manager, a self-service solution for purchasing CTV advertising.

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Retail TouchPoints

JULY 25, 2024

The Sam’s Club Member Access Platform (MAP) , the retailer’s media network, is launching display ads in the Scan & Go mobile checkout experience, with the aim of reaching consumers closer to their point of decision.

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Retail TouchPoints

MAY 30, 2024

Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt.

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Retail TouchPoints

NOVEMBER 5, 2024

consumers abandon a purchase and stop accessing an online service because they can’t remember their passwords 4.76 Passkeys, another passwordless authentication method, leverage biometrics or a PIN to let consumers confirm a purchase with just a tap or a quick selfie.   times per day on average.

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Inside Retail

JULY 14, 2024

What does a retailer do when it has developed a self-checkout system broadly considered in the industry as the best in the world? Consumers who use the service are often effusive about the technology, with Reddit threads about it. Like I expect self checkout to be hell and it was magic.” “It Pretty cool,” wrote one fan.

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Retail TouchPoints

MARCH 27, 2025

Between the tariff tug-of-war, flailing markets, insanely high egg prices and general twitchiness (as one strategist put it), consumers have gotten a bit hard to nail down lately. Here’s what some of the leading minds in retail say consumers need now. One thing is clear its not AI.

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Retail TouchPoints

MAY 30, 2023

Amazon is continuing to expand the reach of its Just Walk Out (JWO) cashierless checkout tech with a particular focus on events-based venues. Checkout-free stores powered by Just Walk Out technology provide fast, seamless and contactless transactions, which we think will resonate really well in this setting.”

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Retail TouchPoints

JANUARY 6, 2025

The cashless convenience stores will have a community focus, supporting local partners and minority- and women-owned businesses by featuring their products and other healthy options for student consumers. The modern flow of the store, including self-checkout, will enhance efficiency and convenience for everyone.

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Retail TouchPoints

FEBRUARY 6, 2025

Critical milestones in the journey are no longer confined to a traditional retailers ecommerce site or checkout cart. Whats more, Deloitte data shows that consumers using social media were four times more likely to add more to their baskets or make purchases of a higher value than they would when shopping off-channel.

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Retail TouchPoints

DECEMBER 5, 2024

According to the suit, Amazon not only failed to inform current or prospective Prime members of the delivery exclusion; the company also misled consumers into believing that slow deliveries were simply a coincidence. Amazon instead used third-party services such as UPS or USPS, which the company knows are slower than its own.

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Retail TouchPoints

AUGUST 23, 2023

For retailers, self-checkout is something of a double-edged sword. Moreover, customers seem very receptive to self-checkout, with 73% noting that it feels much faster than a traditional cashier. Additionally, 85% of Gen Z consumers use self-checkout when available, driven largely by the convenience factor.

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Retail TouchPoints

MAY 11, 2023

Rokt Payments Marketplace is an extension of Rokt’s Ecommerce product, which creates opportunities for payment providers at a critical moment in the checkout process, when consumers are highly engaged and about to purchase.

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Inside Retail

DECEMBER 1, 2024

While the UWU’s strike is advocating for workers’ rights, it could give consumers another reason to question if a supermarket duopoly is benefitting them. “Woolworths have been gouging families at the checkout and gouging workers in their pay packet for too long – it’s time they shared the profits around,” he added.

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Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet. consumers wallet.

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Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list. locations in August 2024.

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Retail TouchPoints

JANUARY 24, 2025

consumers returned $890 billion in merchandise in 2024, equaling 16.9% Step One: Dont Make Returns Harder than they Need to be Retail, particularly online retail, is all about reducing friction: fast page load times, lots of product detail and simple, intuitive checkout processes. of all purchases.

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Retail TouchPoints

NOVEMBER 13, 2024

Amazon Haul has its own search, cart and checkout separate from Amazon’s. It’s early days for this experience, and we’ll continue to listen to customers as we refine and expand it in the weeks and months to come.” The majority of products offered are priced at $10 or less, with some as low as $1.

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Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. The situation is particularly dire for younger generations, with over half of Gen Z consumers reporting that they have experienced porch piracy in the last 12 months.

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Inside Retail

JANUARY 8, 2025

Online shopping has made it easier than ever for consumers to purchase goods, and consequently, return them,” Nicholas Woodward, country manager of Pack and Send, told Inside Retail. The rise in post-Christmas returns can be attributed to several trends, with the growth of eCommerce being a leading factor.

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Inside Retail

NOVEMBER 11, 2024

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. “Consumers hate unpleasant surprises.

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Inside Retail

JANUARY 9, 2025

BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. It is often directly integrated into online checkouts with fast approval, making it easy to purchase something instantly and spread the cost over coming months. We found that consumers who used BNPL spent an average of 6.42

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Retail TouchPoints

JANUARY 30, 2025

The app is the health concierge and guide for all consumers, said Tony Ambrozie, SVP and Chief Digital and Technology Officer of CVS Health Pharmacy and Consumer Wellness in a statement.

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Inside Retail

JANUARY 9, 2025

Offsite reviews are viewed as independent and unbiased, making them an essential tool for e-commerce businesses to build consumer trust. This finding challenges assumptions about consumer scepticism toward onsite reviews, suggesting that well-executed review sections with verified customer feedback can hold substantial weight.

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Retail TouchPoints

FEBRUARY 24, 2025

Consumers today expect immersive, content-rich ecommerce sites, yet if a site takes longer than four seconds to load, 63% of shoppers will abandon it altogether. Catalysts plug-and-play design has helped streamline essential tasks, like cart-to-checkout integration and customer account management, which reduced development efforts.

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Retail TouchPoints

JANUARY 13, 2025

Retailers need to continue to focus on enhancing the digital product discovery experience, especially as more and more channels arise for consumers to discover and purchase their products.

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Retail TouchPoints

JANUARY 15, 2025

Consumers now prefer digital payment options, with cash usage declining in all major economies. Each sales channel (till, self-checkout, queue-busting, customer service desk) can be designed to use different communication methods and processing paths, ensuring that a single failure wont disable all in-store payment options.

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Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

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Inside Retail

MARCH 17, 2025

Consumers today are more conscious than ever, looking beyond just products and prices they want to support brands that align with their values, said Mareile Osthus, Humiis co-founder and CEO. Theyd love to see eco-friendly shipping options at checkout or the opportunity to opt in for a donation, said Osthus.

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Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale. Long gone are the days where retailers can only say, “Cash or card?”

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Retail TouchPoints

DECEMBER 23, 2024

Nearly half ( 46% ) of consumers game to meet their desires for creation, imagination and self-expression , a 10% increase over 2023, according to research from Fandom. This represents a massive opportunity for brands to build a community of fans on Roblox and get the attention of consumers who spend time mostly in digital spaces.

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Retail TouchPoints

JANUARY 21, 2025

For example, the checkout process, delivery time or product unboxing are often emotionally charged moments. For example, if CSAT scores dip during a certain part of the checkout process, the team can investigate whats causing frustration and find ways to address it.

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