Remove Checkout Remove Clienteling Remove Shopping
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AMIRI Adds Personalization and Operations Tools to In-Store Experience

Retail TouchPoints

AMIRI has partnered with SaaS provider Tulip to enhance its physical store shopping experience with solutions including: Clienteling , which creates high-touch experiences for Amiri’s most valued clients through providing systematic connection-building options for store associates; Appointments to allow customers to book one-on-one meetings with store (..)

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Chico’s Taps the Power of Personal Connections to Virtually Connect Associates and Shoppers

Retail TouchPoints

When women’s apparel retailer Chico’s first sought to modernize its retail experience, the goal was to offer customers a more robust, personalized shopping experience and the ability to engage with its associates anywhere, and on any device.

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‘Surf Hippie’ Lifestyle Brand Faherty Unifies Physical and Digital Data to Enhance Omnichannel CX

Retail TouchPoints

The data is available in real time at the POS, empowering store associates to deliver seamless brand experiences with capabilities such as mobile checkout, endless aisle, store fulfillment, inventory management and clienteling. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “As

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4 Key Point-of-Sale Trends for 2024

Retail TouchPoints

Features like AI-powered recommendations and dynamic pricing are personalizing shopping experiences. Simply asking ‘How was your shopping experience today?’ These systems’ ubiquity makes them a strong platform for enhancing and personalizing customer interactions. POS systems are now at the forefront of customer engagement,” said Bond.

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New Research: Retailers Plan to ‘Invest Their Way’ Through Impending Recession

Retail TouchPoints

One trend driven by the rise in ecommerce shopping is a shrinking of the front, consumer-facing area of the store to make more room for back-of-house fulfillment. Another trend, sometimes happening in tandem, is stores creating space and changing their flow patterns in response to the rise of mobile POS and self-service checkout offerings.

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How Social Commerce, Same-Day Delivery and Live Chat are Driving Sephora’s Omnichannel Evolution

Retail TouchPoints

Bojanowski shared key learnings from pandemic pivots such as the Instacart partnership and rollout of Instagram Checkout, and gave us a glimpse of what lies ahead for the beauty retailer in an exclusive interview with Retail TouchPoints. But if they have two good experiences, they’re hooked for life, so the bar is high.

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#RICE24: On the Ground with In-Store Tech at Sephora, Reformation and Walgreens

Retail TouchPoints

So much of retail is about how you speed up different parts of a shopping journey [examples include self-checkout, ecommerce, click-and-collect] to make it simple, convenient and fast for the customer. Here’s RTP ’s take on the best fast and slow experiences we saw on our tour of Chicago’s famed Magnificent Mile shopping district.

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