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Another trend, sometimes happening in tandem, is stores creating space and changing their flow patterns in response to the rise of mobile POS and self-service checkout offerings. One trend driven by the rise in ecommerce shopping is a shrinking of the front, consumer-facing area of the store to make more room for back-of-house fulfillment.
One of the biggest trends of the last three years or so has been the growth of microservices to support a single transaction engine, one that supports the [store] POS, mobile POS, the website and even transactional kiosks,” said Sheldon. Part and parcel of that is headless architecture. But POS experts are still bullish on the technology.
On the morning that Retail TouchPoints visited the Big Reuse store, the organizations Founder and Executive Director Justin Green estimated that at least a third of the current clientele was resellers. A Thriftly kiosk stationed in the clothing sorting area. Ideally, you want to save some of it for everyone else.
And maybe it transforms its window displays into virtual catalogs, offering real-time inventory updates for its tech-savvy clientele. Imagine walking into a store where the mirror remembers your size and style preferences or a kiosk that recommends a new book based on your reading history—all thanks to AI amping up the personal touch.
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