Retail Gazette

OCTOBER 27, 2024

M&S is set to add self checkouts to changing rooms across its 180 clothing stores to stop customers from having to queue twice. The executive explained the retailer was currently installing one self checkout per changing room area, and would be adding more based on demand from shoppers.

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Retail TouchPoints

JUNE 3, 2024

What a difference two years make: Dollar General was enthusiastic enough about self-checkout in June 2022 that it announced trialing 100% self-checkout at 200 stores.

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Retail TouchPoints

APRIL 25, 2024

This is the first part of our two-part series, “ From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we go beyond the headlines to uncover the reality of the self-checkout situation. Plus, despite all the vocal naysayers, many consumers actually like the technology.

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Retail Wire

DECEMBER 8, 2023

Retailers appreciate the allure of self-checkout. However, the elevated rate of inventory shrinkage is a pressing concern in the retail industry.

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Retail TouchPoints

DECEMBER 20, 2023

Walmart will offer buy now, pay later (BNPL) options at self-checkout kiosks in more than 4,500 U.S. Walmart is making a big move in that direction with the integration of BNPL financing at its self-checkout kiosks, allowing customers to pay over time for everything from electronics and apparel to toys and more.

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Retail TouchPoints

MAY 30, 2024

Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt. Offering new engagement opportunities.

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Retail TouchPoints

JULY 25, 2024

The Sam’s Club Member Access Platform (MAP) , the retailer’s media network, is launching display ads in the Scan & Go mobile checkout experience, with the aim of reaching consumers closer to their point of decision.

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Retail TouchPoints

MARCH 18, 2024

Following a 200 -store test that limited customers using self-checkout to a maximum of 10 items, Target has rolled out Express Self-Checkout to its nearly 2,000 stores nationwide. The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By

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Retail TouchPoints

NOVEMBER 12, 2024

With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. Three standout examples demonstrate the versatility and potential of this technology: Ikea tackles the challenge of checking out large furniture items with a QR-based mobile checkout option. The result?

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Retail Wire

MARCH 15, 2024

Target has announced the launch of its new self-checkout policy, set to commence next week across all stores.

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Retail Wire

FEBRUARY 14, 2024

Challenges with Target's self-checkout lanes continue as the retailer is cutting down the hours of operation at some of its stores.

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Retail TouchPoints

JULY 1, 2024

Now, through Birdzi’s integration with ECRS’s POS software, shopper and basket information are immediately relayed from ECRS to Birdzi, allowing shoppers to easily redeem their personalized discounts and promotional offers at checkout.

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Retail TouchPoints

SEPTEMBER 18, 2024

We’re expanding our partnership with Roku to leverage Shopify’s Checkout and unlock a new self-serve sales channel for Shopify merchants to reach more customers with shoppable ads,” said Mani Fazeli, VP of Product at Shopify in a statement.

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Retail TouchPoints

DECEMBER 11, 2024

The streamlined, end-to-end online experience includes vehicle search, trade-in valuation, transparent haggle-free pricing, financing options and online checkout. The platform includes features that will feel familiar to Amazon regulars, including customer reviews , seller (dealership) reviews and the standard Amazon checkout experience.

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Retail TouchPoints

DECEMBER 16, 2024

Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. One significant enhancement we have made is the introduction of an express checkout process.

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Retail TouchPoints

DECEMBER 26, 2024

Conversely, intuitive and streamlined experiences especially at checkout help grocers send the signal that they recognize shoppers time is valuable. One technology solution that enriches customer experience is self-checkout. Clunky, inefficient setups can make customers feel like theyre wasting their time.

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Retail Wire

MARCH 14, 2025

Walmart self-checkout is facing some pushback in Washington state.

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Retail TouchPoints

DECEMBER 11, 2024

Savings are automatically applied at checkout when shoppers scan their loyalty card or enter their phone number. A QR code also is available for those preferring a touchless experience. Customers will receive a printout of the digital coupons that are loaded to their loyalty card for reference as they shop.

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Retail TouchPoints

FEBRUARY 20, 2025

During checkout, shoppers will see an option to log in to their Amazon account and verify their Prime membership. Once confirmed, theyll finish checkout using one of Adidas’ payment options. Buy with Prime functionality will be available for select items on Adidas.com and the Adidas app beginning this spring.

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Retail TouchPoints

NOVEMBER 13, 2024

Amazon Haul has its own search, cart and checkout separate from Amazon’s. It’s early days for this experience, and we’ll continue to listen to customers as we refine and expand it in the weeks and months to come.” The majority of products offered are priced at $10 or less, with some as low as $1.

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Inside Retail

DECEMBER 3, 2024

David Jones tapped software engineering consultancy Mindera to develop the app, features of which will include personalised wish list notifications, product recommendations, express checkout, native live chat and loyalty program integration when David Jones Rewards relaunches in the middle of next year.

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Retail TouchPoints

NOVEMBER 5, 2024

This explains why guest checkout is so critical for retailers these days. That said, guest checkout is a band-aid solution for new potential customers who don’t want to create an account and for returning customers who can’t remember their account details.  

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Inside Retail

DECEMBER 3, 2024

. “I was fortunate enough to be Australia’s first retailer to offer click and collect, advertise on Google, advertise on Bing, offer multi-store scan and go technology and developed a world first augmented reality mirror with checkout among other fun adventures,” he said.

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Retail TouchPoints

JANUARY 6, 2025

The modern flow of the store, including self-checkout, will enhance efficiency and convenience for everyone. I cant wait for our students to experience this fantastic one-stop-shop addition to our campus when we open in the spring of 2025.

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Retail Focus

FEBRUARY 26, 2025

To maximise sales and reduce drop-offs during checkout, merchants need to deliver a seamless, reliable checkout journey from start to finish, commented Moshe Winegarten, Chief Revenue Officer of Ecommpay. Arguably the most important section of a customer checkout is the payment page, as this is where most drop-offs seem to occur.

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Inside Retail

NOVEMBER 13, 2024

It also uses advanced AI technology, sensors and an in-built scale to scan groceries directly into shopping bags and streamline the checkout process, allowing customers to pay and go. The Coles Smart Trolley has an interactive digital screen that displays in-store specials and product aisle locations.

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Retail Gazette

JANUARY 28, 2025

Aldi has started taking a 10 deposit from shoppers looking to enter its checkout-free store in Greenwich. The pre-authorisation payment is taken from the customers card before they can pass through a barrier to enter, The Grocer reported. The deposit is then deducted from the cost of the shop on exit.

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Retail TouchPoints

DECEMBER 12, 2024

Grocery TV will now power more than 10,000 screens at Hy-Vees 400+ retail locations across the Midwest, reaching shoppers at key store touch points including the entrance, checkout, service departments, aisles and endcaps. The partnership will go live in February 2025.

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Retail TouchPoints

OCTOBER 23, 2024

Technologies such as frictionless checkout systems or ‘Just Walk Out technology’ take a different approach. This method allows for the automatic billing of items taken off shelves without a traditional checkout process.

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Retail TouchPoints

NOVEMBER 19, 2024

Now, shoppers can add items from multiple nearby stores prior to checkout, bundling them into a single order. Additionally, the platform has improved its DoubleDash offering; since its introduction in 2021, shoppers have been able to add items from an additional store after checking out without incurring an additional delivery fee.

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Inside Retail

NOVEMBER 11, 2024

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. “Ensure your customer support team is empowered to take ownership and resolve issues promptly,” said Osthus.

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Retail TouchPoints

FEBRUARY 6, 2025

Critical milestones in the journey are no longer confined to a traditional retailers ecommerce site or checkout cart. Utilizing the platforms in-app checkout: Native checkout processes can facilitate the purchase reducing the drop-off that occurs when customers are redirected. billion site visits in August 2024 alone.

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Retail TouchPoints

OCTOBER 11, 2024

We’re seeing vision AI support across all parts of the retail business, including back of house, in-store advertising and media, store checkout and curbside pickup. Likewise, the retail industry is in a unique place to transform with a mindfulness around privacy.

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Retail Focus

NOVEMBER 29, 2024

The upsized store introduces innovative features, including a mobile payment system that speeds up checkout, new digital screens, and a refreshed fit-out. Combining its existing unit with the adjacent space, Footasylum has expanded its presence at Merry Hill from 3,000 to 10,000 sq ft.

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Retail Wire

OCTOBER 8, 2024

Walmart-owned Sam's Club is testing a new store concept that eliminates traditional cash registers.

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Retail TouchPoints

DECEMBER 5, 2024

And we’re always transparent with customers during the shopping journey and checkout process about when, exactly, they can expect their orders to arrive.” We made the deliberate choice to adjust our operations, including delivery routes and times, for the sole reason of protecting the safety of drivers.

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Retail TouchPoints

NOVEMBER 28, 2024

Mobile wallets and contactless payments offer a faster and more streamlined checkout experience. Offering BNPL options at checkout can increase basket sizes, reduce cart abandonment and help shoppers feel more confident. But it is also popular among consumers who use debit more than credit.

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