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It means putting language at the heart of your business. Communicating authentically with culturally and linguistically diverse (CALD) customers should be at the top of the to-do list for all retail businesses. Expanding and keeping a customer base is about trust and authentic communications.
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Finally, how do you offer a hassle-free way for customers to return items?”. The third piece of the puzzle is transparency, which corresponds to the way a businesscommunicates shipping status to customers throughout the whole process. Check out ShipStation and sign up at shipstation.com/au.
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