Business Communication Customer Experience Planning 
Retail TouchPoints
JULY 2, 2021
This massive shift to digital has forced retailers to rethink how they do business, communicate with their customers, and find creative ways to stay ahead in the evolving retail landscape. Use your data to provide a great customer experience. In fact, 50% of retailers claimed bad data hurts their business (i.e.,
Hyken
DECEMBER 17, 2023
Each week, I read many customer service and customer experience articles from various resources. As the customer journey continues to evolve into something more dynamic and diverse, it’s imperative to think about ways of optimising your (hopefully) amorous customer relationships through your business communications.
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Hyken
DECEMBER 23, 2022
This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. Mitel is a leader in business communications.
Retail Next
FEBRUARY 19, 2020
An omnichannel marketing plan can help brands reach shoppers, wherever they are, on any device, no matter how they want to shop. Maintaining customer loyalty. Customers are looking for exceptional service and unbeatable prices from trustworthy retailers. Needless to say, customer experience is a crucial factor for brand loyalty.
Retail TouchPoints
OCTOBER 20, 2020
Katie Osberg, Global Retail Partnerships Lead, Business Communications, Google “Did you know that 89% of consumers begin their buying process with a search engine? Andrea Farris, VP Development, Head of Solution Planning and Partnerships, Walgreens Boots Alliance Inc. You should 100% be doing that right now.”.
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