Retail TouchPoints

JULY 2, 2021

This massive shift to digital has forced retailers to rethink how they do business, communicate with their customers, and find creative ways to stay ahead in the evolving retail landscape. Use your data to provide a great customer experience. In fact, 50% of retailers claimed bad data hurts their business (i.e.,

Payment Services 264

Payment Services Customer Experience Management Business Communication 264

Inside Retail

SEPTEMBER 20, 2022

It means putting language at the heart of your business. Communicating authentically with culturally and linguistically diverse (CALD) customers should be at the top of the to-do list for all retail businesses. It also means not missing the opportunities that your customer base presents.

Business Communication 244

Business Communication Advertising Marketing Promotions 244

Hyken

MAY 7, 2021

This week we feature an article by Saurav, a marketer and storyteller at Freshworks. He shares how brands can make their customers’ digital experiences more personalized. Have you recently taken your business online? Are you looking to make your digital customer experience more personalized?

Customer Experience 77

Customer Experience Checkout Business Communication Fulfillment 77

Hyken

MAY 7, 2021

This week we feature an article by Saurav, a marketer and storyteller at Freshworks. He shares how brands can make their customers’ digital experiences more personalized. Have you recently taken your business online? Are you looking to make your digital customer experience more personalized?

Customer Experience 58

Customer Experience Checkout Business Communication Fulfillment 58

Retail TouchPoints

OCTOBER 20, 2020

Katie Osberg, Global Retail Partnerships Lead, Business Communications, Google “Did you know that 89% of consumers begin their buying process with a search engine? Question 5: How can retailers adapt their internal business processes to a changed environment? You should 100% be doing that right now.”.

Merchant Services 165

Merchant Services Shopping Consumer Business Communication 165

Hyken

DECEMBER 31, 2021

Karen Hertzberg is the Senior Content Marketing Specialist at Siege Media. She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. .

Customer Retention 116

Customer Retention Business Communication Marketing Consumer 116

Hyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. Predictable.

Business Communication 61

Business Communication Customer Experience Marketing Returns 61