Business Communication Customer Experience Management 
Small Biz Trends
JUNE 17, 2025
Key Takeaways Understand the Customer Journey: The customer experience encompasses all interactions throughout the buying journey, influencing perceptions and brand loyalty at each phase: awareness, consideration, and decision. Positive experiences can lead to repeat business, word-of-mouth referrals, and increased revenue.
Small Biz Trends
JULY 2, 2025
Key Takeaways Diverse Tool Categories: Essential tools for business success include financial management, CRM software, project management applications, marketing automation platforms, e-commerce solutions, networking tools, and legal compliance tools.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Small Biz Trends
JUNE 22, 2025
This case underscores crucial considerations for small business owners navigating the landscape of financial assistance programs. Malaina Chapman, 38, was sentenced by U.S.
Retail TouchPoints
JULY 2, 2021
This massive shift to digital has forced retailers to rethink how they do business, communicate with their customers, and find creative ways to stay ahead in the evolving retail landscape. Use your data to provide a great customer experience. Expand your customer base by scaling geographically.
Hyken
MAY 7, 2021
He shares how brands can make their customers’ digital experiences more personalized. Have you recently taken your business online? Are you looking to make your digital customer experience more personalized? Live chat adoption can prove useful to your customer service model as well.
Hyken
MAY 7, 2021
He shares how brands can make their customers’ digital experiences more personalized. Have you recently taken your business online? Are you looking to make your digital customer experience more personalized? Live chat adoption can prove useful to your customer service model as well.
Hyken
DECEMBER 23, 2022
This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. Mitel is a leader in business communications.
Expert insights. Personalized for you.
Let's personalize your content