Hyken

MAY 7, 2021

He shares how brands can make their customers’ digital experiences more personalized. Have you recently taken your business online? Are you looking to make your digital customer experience more personalized? WhatsApp, Facebook Messenger, Line, and Apple Business Chat. .

Customer Experience 79

Customer Experience Checkout Business Communication Fulfillment 79

Retail TouchPoints

JULY 2, 2021

This massive shift to digital has forced retailers to rethink how they do business, communicate with their customers, and find creative ways to stay ahead in the evolving retail landscape. Use your data to provide a great customer experience. In fact, 50% of retailers claimed bad data hurts their business (i.e.,

Payment Services 246

Payment Services Customer Experience Management Business Communication 246

Inside Retail

SEPTEMBER 20, 2022

It means putting language at the heart of your business. Communicating authentically with culturally and linguistically diverse (CALD) customers should be at the top of the to-do list for all retail businesses. It also means not missing the opportunities that your customer base presents.

Business Communication 244

Business Communication Advertising Marketing Promotions 244

Hyken

MAY 7, 2021

He shares how brands can make their customers’ digital experiences more personalized. Have you recently taken your business online? Are you looking to make your digital customer experience more personalized? WhatsApp, Facebook Messenger, Line, and Apple Business Chat. .

Customer Experience 60

Customer Experience Checkout Business Communication Fulfillment 60

Hyken

DECEMBER 17, 2023

Each week, I read many customer service and customer experience articles from various resources. As the customer journey continues to evolve into something more dynamic and diverse, it’s imperative to think about ways of optimising your (hopefully) amorous customer relationships through your business communications.

Customer Experience 55

Customer Experience Business Communication Planning ATS 55

Hyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. Mitel is a leader in business communications.

Business Communication 63

Business Communication Customer Experience Marketing Returns 63

Hyken

DECEMBER 31, 2021

But on the flip side, if you flood your customers’ inboxes, they’re going to unsubscribe from your mailing list. . Trigger campaigns send out tailored emails to your customers based on their activity on your website. This helps ensure that your business communicates with customers during key moments. .

Customer Retention 118

Customer Retention Business Communication Marketing Consumer 118