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the Enterprise customers define baseline requirement to follow end-to-end single industry-standard communication technology. In heterogeneous multi-vendor network environments, the overlay solution shall be interoperable supporting key Enterprise business and consumer applications across diverse fabrics.
Research indicates that tech-savvy consumers expect a response within 10 minutes. This way agents can see the backdrop of the brand-consumer relationship and continue fr om there. Let’s face it – 21st-century consumers detest waiting. WhatsApp, Facebook Messenger, Line, and Apple Business Chat. .
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