Inside Retail

FEBRUARY 6, 2022

ShipStation’s own research bears this out – according to the firm’s Global Pulse 2021 report, 88 per cent of consumers say the shipping experience determines whether or not they will shop again with a brand in the future, while 70 per cent say a poor delivery experience negatively impacts their impression of the retailer rather than the carrier.

Shipping 130

Shipping Checkout Customer Retention Fulfillment 130

Hyken

MAY 7, 2021

The bot will remind customers about the items in their cart, directing them to the checkout page. . Takeaway: Integrate chatbots with live chat features to dri ve faster checkouts and increased sales. . Takeaway: Integrate chatbots with live chat features to dri ve faster checkouts and increased sales. .

Customer Experience 79

Customer Experience Checkout Business Communication Fulfillment 79

Hyken

MAY 7, 2021

The bot will remind customers about the items in their cart, directing them to the checkout page. . Takeaway: Integrate chatbots with live chat features to dri ve faster checkouts and increased sales. . Takeaway: Integrate chatbots with live chat features to dri ve faster checkouts and increased sales. .

Customer Experience 60

Customer Experience Checkout Business Communication Fulfillment 60